Russ Darrow Nissan of Milwaukee

Stay Away! I found a car online at this dealership priced at $13,999 plus they had a $2,100 minimum trade in deal, which I called twice and verified that that ap I found a car online at this dealership priced at $13,999 plus they had a $2,100 minimum trade in deal, which I called twice and verified that that applied to the car I was looking at before making the 2 hour drive. After we test drove the car the salesmen put the numbers down in front of us. The car was "discounted" to $16,999 and they would give me $1,000 for my trade. How does that work? We stuck to our guns and got the deal that we were looking for but what kind of business does that? Theft and murder numbers would sky rocket if every business ran like this!! And to top it all off the finance guy tried to see us a warranty that had higher monthly payments (for 5 years!!) than the loan payment! We paid $13,999 for the car and the warranty would have cost over $18,000!!! Had I read reviews on this dealership I would not have gone there and I will certainly not be returning. The salesmen gave me some of his cards and said if you know anyone looking...yeah those puppies went straight to the trash!! Alot of times when I leave a car dealership I have a good feeling and proud to be a customer of theirs. Here I just feel like we fought off all their BS to get the deal we came for. Stay away from this place if you can avoid it!! More

tire fraud Brought my vehicle for gas gauge repair which is covered under warranty. Long story short it was recommened I replace my 4 tires on my 2011 nissan rog Brought my vehicle for gas gauge repair which is covered under warranty. Long story short it was recommened I replace my 4 tires on my 2011 nissan rogue so I obliged. 3 months later I get a flat on the driver side rear and took to Firestone for replacement tire 1/2 a mole from where I got the flat for emergency repair.I told them I would like the tire repaired if possible since they are only 3 months old. I stood next to the gentleman as he took the flat tire off the rim as I wanted to be sure it could not be fixed. There was a slash in it at no fault to Russ Darrow and could not be repaired. The issue I have is that the tire had a patch inside the tire that was sold to me as New! My families safety was put in jeopardy assuming I had purchased "new" tires. I was told by Russ Darrow that they only sell new tires and that is about they had to say about issue. So I was left basically that I am a liar when I questioned how a patched "new" tire ended up on my vehicle. I will never take my vehicle there for servicing again let alone purchase a vehicle from them as I have lost trust in this dealership. More

Fraudulent advertising Purchased a 2005 Honda CR-V on Friday. Picked it up Saturday. Sunday noticed the driver's side door lock does not work with the keyless entry. Calle Purchased a 2005 Honda CR-V on Friday. Picked it up Saturday. Sunday noticed the driver's side door lock does not work with the keyless entry. Called Johnny Anderson, salesman who sold me the car, and he checked with "Dean" his used car sales manager, who told him "car was sold as is, can't authorize to have it looked at." EXTREMELY UNHAPPY AND THIS WOULD BE FRAUDULENT ADVERTISING. Car was/and still is on the website, listing "keyless remote entry." Perhaps it should have said "on 3 doors." I didn't try the remote entry while I was there, assuming since it was advertised as having the option, it was verified as working. Was told to "try tapping around the lock with a rubber mallet." Tried that, didn't fix it. I expect better service and someone to take ownership of the issue and have it fixed. Spoke to "Dean" used car sales manager who told me "we can buy the car back. We sold it at a very fair price." Asked to speak to his boss, Nick Saidai, who also indicated they could buy the car back. When I said it is fraudulent to advertise the keyless remote entry as an option since it doesn't work, he said "That is debatable." When asked what that means,he said "It does work - on 3 doors." Also indicated I should have checked the functioning of the remote entry. I said I don't want to return the car, I want the dealership to provide ethical service and fix the driver's side door. Nick indicated that would not happen. More

Awful Experience Purchased a used car on June 27 from this dealer (car for my 17 year old daughter whose car was totaled by a OWI driver who hit her) . The vehicle had Purchased a used car on June 27 from this dealer (car for my 17 year old daughter whose car was totaled by a OWI driver who hit her) . The vehicle had some front passenger damage that the dealer was to repair. Was told parts would be available on July 1, with repairs done on July 3 (the 4th was on a Friday); may drag into the following week due to the holiday. I stopped by on July 8th to see what was going on; was told by Sales manger that more parts were needed and we should have vehicle by the end of the week (July 11). He promised to keep us up to date, as we had not been informed of what was happening so far; I told him I understood that they may be having problems and simply asked to be kept informed of what was going on.I called on July 11 and talked with the service manager who informed us that the repairs were still 5 - 6 days away from being complete. Will update if I ever actually get the car we paid for (BTW, we paid cash for the car!) More

Frontier Purchase Came in for recall and service on our 2 Nissans and traded one in on a new Frontier. Second Nissan purchased at this location and 1 purchased elsewhe Came in for recall and service on our 2 Nissans and traded one in on a new Frontier. Second Nissan purchased at this location and 1 purchased elsewhere. Came back because of sales (Darren Griffin) and service reps. More

Made a deal, drove 2 hrs, told me the car was sold. They are liars. I drove two hours to get there to pick up a car that I made a deal over the phone. But when I got there, they made me wait for 30 mi They are liars. I drove two hours to get there to pick up a car that I made a deal over the phone. But when I got there, they made me wait for 30 min. to see the finance person and then told me that the car was sold. I couldn't believe what I was hearing. My sales guy said he put the Sold tag in the car before he left and asked the manager to take care of me especially I am coming from 2 hours away. And then when I got there, the car was gone. They didn't have courtesy to call me because they wanted to sell me another car and made me drove all the way there and then made me wait another 30 min. and told me that they have other cars that I can buy. I drove 2 hours back home without a new car. Please do NOT deal with that dealer. They are liars. More

Easily the worst experience I have ever had purchasing a car. Two days and over five hours later, I finally was allowed to purchase a car. If I hadn't needed a car on an emergency replacement, I would hav car. Two days and over five hours later, I finally was allowed to purchase a car. If I hadn't needed a car on an emergency replacement, I would have walked out. Salesperson was friendly, financing person was friendly, but even after making it clear that I had a budget and that I had the money to directly purchase the car, I wasted time waiting until the financing person would even deign to talk with me. Getting the total was almost impossible until I had put money down for the purchase, and they still tried to put the total price separate from the warranties. The entire experience was disrespectful of my time, insulting to my intelligence, and has made me reluctant to even set foot in the dealership for maintenance and tuneups for fear that they will try to waste my time and money further than they already have. Do not waste your time in going to this store unless you want to have you time wasted and patience tested. More

THINK TWICE BEFORE BUYING FROM RUSS DARROW We are THINK TWICE BEFORE BUYING FROM RUSS DARROW We are writing this review in hopes that you set aside the excitement of a new purchase and think logicall THINK TWICE BEFORE BUYING FROM RUSS DARROW We are writing this review in hopes that you set aside the excitement of a new purchase and think logically before spending your hard earned money on a vehicle at Russ Darrow Nissan in Milwaukee (Russ Darrow). WE DO NOT HOPE YOU MAKE THE SAME MISTAKE AS WE DID. Unfortunately, we have learned the hard way and we are left dissatisfied with the entire process and all levels of management and personal. We now know the NEVER come back to Russ Darrow and tonot let ANYONE play any classic games we all have heard about that happens at dealerships like this one. THE INSPECTION/TEST DRIVE (October 26) When asked if the vehicle had Satellite Radio the salesman said “yes”, but was unsure how to make it function within the car. UPON FURTHER INSPECTION, AFTER THE PURCHASE, THE VEHICLE DID NOT HAVE SATELLITE RADIO CAPABILITY THAT THE SALESMAN STATED IT HAD DURING THE TEST DRIVE!!! We asked to see underneath the vehicle for any rust and, if any, the severity of the rust. The salesman stated all the lifts were taken. HOW CONVENIENT…. We discovered a crack in the windshield on the test drive (never disclosed to us… we had to find it ourselves 15 minutes into inspecting the vehicle). We were told it would be fixed prior to taking ownership of the vehicle. Was it fixed at the time? NO! On the passenger’s inside of the car there was missing a panel. The salesman told us he would look into getting a panel for us. NEVER HEARD A WORD ABOUT IT AFTER THAT. We also noticed scratches and dings throughout the vehicle, which we expected being that it was a used car. WE WERE TOLD THESE WOULD BE BUFFED OUT UPON RECEIVING THE VEHICLE… WE WERE PROMISED ALL THE ISSUES WE DISCOVERED AND MENTIONED WOULD BE FIXED EITHER PRIOR TO RECEIVING THE VEHICLE OR ON THE FOLLOWING WEEK WHEN WE CAME BACK…. NEGOTIATING THE PRICE Despite all the issues, we decided to make an offer on the vehicle based on Russ Darrow’s promise to have all the issues fixed on the vehicle. After being asked what we are willing to pay and afford our first offer was instantly rejected. ALL OF A SUDDEN the salesman returned to inform us that there is a couple taking the same vehicle we are interested in for a test drive and that they are ready to buy at full asking price and that we MUST come up in price. We came up in price and he came back saying it wouldn’t work due to the other couple willing to pay full price, BUT since we were interested in the vehicle first, they would honor that fact as long as we come up more in price. We unfortunately came up and a deal was struck based on promises. THE SIGNING OF THE CONTRACT/PAPERWORK The “Buyers Guide” stated there were discoveries of a “front differential leak”, “step rails rusted”, “drivers mirror inop & switch inop”, and “bad battery”. We raised questions about these issues and asked to speak to the Manager in regards to them. The Manager stated that the State of Wisconsin is the only State that requires a “Buyer’s Guide” and that the State itself is very particular in documenting the current condition of the car, whether they are minor or major issues. He assured us these are all minor issues with a used vehicle and no major issues would come of them in the immediate time being, but they are mandated to report them. THE AUTOMATIC STEP RAIL IS NOW HANGING OFF AND DRAGGING ONTO THE PAVEMENT WHILE MAKING LEFT TURNS A WEEK AFTER WE PURCHASED THE VEHICLE!!! AS WELL AS ON OUR WAY TO GET OUR VEHICLE FIXED ON WE NOW HAVING WINDOW GUARDS FLYING OFF OUR VEHICLE AS WE DRIVE ON THE INTERSTATE (THAT’S SAFE!!!)…AND THE MANAGER SAID THESE ARE MINOR TYPICAL ISSUES!! We were then presented gap insurance options, but were unsure of which one to choose. So they had wrote out 2 separate contracts for us to sign depicting different prices based on two different types of gap insurance coverage. They stated we would have to call back on Monday to let them know what contract to submit to the lender. We called back Monday (10/28) to express our displeasure of being told the car did not have what they said it had (Satellite Radio) and the severity of these issues they called “minor”. I requested that the paperwork not be sent into the lender until we determine a solution for these issues. I was assured again the issues would be fixed and that if they could work out some different pricing, given the fact the car did not have the options we were told it had, they would. COME TO FIND OUT THE CONTRACT WAS DECIDED FOR US WITHOUT OUR VERBAL AUTHORIZATION OF WHAT CONTRACT TO SUBMIT TO THE LENDER. DELIVERY OF THE VEHICLE Upon walking to the vehicle we notice a dent that was never disclosed to us during inspection and was not on the ever so “truthful” “Buyer’s Guide”. WAS TOLD THE DENT WOULD BE FIXED WHEN WE BRING BACK THE VEHICLE… The scratches and dings were still there… I QUESTION IF THESE WERE EVEN WORKED ON. In order for the salesman to smooth things over a bit he stated he had one of their employees go put gas in the vehicle. Got in the vehicle and noticed they put a 1/8th of gas in the tank to give it ¼ of a tank. WHAT A NICE GESTURE OF RUSS DARROW TO SPEND $15 AFTER WE HAD JUST SPENT OVER $20,000 ON THE VEHICLE. Once we entered in the vehicle we discovered the crack in the windshield was still there that we were promised would be repaired prior to receiving the vehicle. Prior to leaving the lot we were once again assured all issues with the vehicle would be fixed at Russ Darrow’s expense. POST PURCHASE We made an appointment for the following Wednesday (10/30). Halfway there I called to confirm our arrival in order for our service to be expedited as they promised (we live 2 ½ hours away) to only have them cancel the appointment on us. Would it have been that difficult for them to pick up the phone first thing in the morning and inform us they could not accommodate us that day so that we both would not have taken off work and save us gas money? I voiced my extreme displeasure at this point only for the salesperson to smooth things over by assuring us they would work around our work schedules the following week and to inform us that we purchased the vehicle cheaper than we thought. The salesperson informed us that my fiancé was not approved for the agreed upon price and they lowered the amount of the car to put us at our maximum financing limit. THIS IS THE FIRST TIME WE WERE EVER TOLD THIS!!! We have yet to confirm this and I question the reason for not telling us right away. It would not surprise me if it led us down another dark alley about this experience. We called back on Friday of the same week to setup an appointment for Wednesday (11/6) only to be told that Wednesday would not work for their schedule this after being assured by our sales person that Russ Darrow WOULD work around our work schedules. I asked to speak to a Manager and the Manager stated they would honor their commitment to have the vehicle looked at and worked on that day. We both took off another day of work and dished out another $75 in gas money only be told on arrival that they will have to put us in a loner vehicle and we would have to come back because they cannot work on the vehicle that day. UP TO THIS POINT IN TOTAL WE SPENT $125 IN GAS, 2 DAYS OFF WORK (the both of us) FOR A LOSS PAY OF $800 AND A TOTAL NET LOSS OF $925. AND NOW THEY ARE ASKING US TO COME BACK AND TAKE AN ADDITIONAL DAY OFF WORK AND MORE MONEY SPENT ON GAS FOR A TOTAL NET LOSS THAT WOULD PUT US NEAR $1,500?!?!? At this point we have been as patient as anyone could be in the situation we were being put in and we politely ask to speak to the Manager. A Manager comes over and we express our displeasure with the vehicle and its problems that we feel were down played along with the service being provided. We then inform them we would like to return the vehicle if possible. He says he is unsure if that is possible and leaves. As we were sitting there for approximately 5 minutes and seeing only one potential customer in a cubical and all the Sales Managers just standing around, we again ask to speak to the Manager. The salesman again made a final smooth it over type pitch and reminded us that we had gotten a better deal than we had thought. However, we were tired of the constant run around and games being played that nothing he could say or do at this point could possibly smooth anything over. Instead of the Sales Manager being brought out, the Financing Manager is brought out to explain the breakdown in numbers within the purchase. With two different contracts being signed and this “new” sales price we were told about DAYS AFTER THE PURCHASE, numbers were being thrown at us left and right to the point we couldn’t make heads or tails out of it all. He then asks if we have any questions and we ask AGAIN to speak to a Sales Manager. After about another 5 minutes of waiting a different Sales Manager sits down and informs us that he understands there are issues with the vehicle and that he would be happy to look at them, but COULD NOT PROMISE THEY WOULD FIX ALL THESE ISSUES BASED ON PRICE. THIS WHOLE TIME WE WERE PROMISED THAT THESE ISSUES WOULD BE FIXED AND NOW THEY WOULD NOT HONOR THAT PROMISE?!?! I make him aware of our displeasures and state that we would like to return the car based on their constant attempt to down play the issues that we discovered and what was stated in the “Buyer’s Guide”, including them not honoring their original promise to have all the issues fixed at the cost of Russ Darrow. He states that my fiancé signed the contract and that we should have read it more carefully. Then proceeds to tell us the contract is made final and they would not even look at the vehicle at this point. I then inform him of the options we have legally, as a purchaser, that I would be contacting the Wisconsin DOT while seeking legal representation in this matter. He stood up and said “GET OUT OF HERE AND YOU CAN HAVE YOUR ONE ATTORNEY GO UP AGAINST OUR 30” with a smirk on his face. I then proceeded to the sales cubicle next to the one we were in and tapped a lady, who was interested in a vehicle there, on the shoulder to inform her of our experience at Russ Darrow. We began to walk out only to be cursed at for informing the lady. As we walked out she walked out right behind us. I only wish someone would have tapped us on the shoulder that day to inform us. THIS IS OUR TAP ON THE SHOULDER TO YOU!!! Good Luck in Your Search and We Hope Your Experience is Better Than Ours! More

This place is a joke! they wouldn't give me what I needed for a trade in(not a big deal), but then they advised me to buy a car from them and "voluntarily give the bank my car"(my trade in) in other w needed for a trade in(not a big deal), but then they advised me to buy a car from them and "voluntarily give the bank my car"(my trade in) in other words volunteer my car for repossession, they tried saying that it will only be on my credit report for 90 days and that it won't hurt my credit, thankfully I'm not that stupid! So my husband and I left and the sales man calls me to "get more information" and I told him I am not interested. Now all of a sudden my husband and I have 6 new inquiries on our credit report because they ran our credit after I specifically told them NOT TO!!!!! needless to say I will NEVER do business with Russ Darrow again, and I will make sure my family and friends don't waste there time here either! More

I would go to any other Nissan dealer in the Milwaukee area, but never to this one. I was quoted a price on the phone (and in person) for a car. I got this quote when I was at another dealership, when area, but never to this one. I was quoted a price on the phone (and in person) for a car. I got this quote when I was at another dealership, when I told them the price, they said they had to be lying, and oh boy, were they. Once I tried to buy the car at the price given ($284 for a 2013 Nissan Leaf SL lease) with my trade in, that is when the games started. First they tried to heavily under quote me on the value of my car. My car was in average shape, they offered me $3000 below worst possible rating. Next, they decided to tack on a $2000 coat "protection" package without even asking me. This is even after I made fun of it right to the salesmen. Also found out later that other dealers were charging $1200 for it. Any anytime I had a question on numbers, our salesman played dumb. He constantly said he didn't know what charges were for and what was being offered, behind the scenes finance guys who wouldn't talk to you till you are walking out the door did all the numbers. In the end, even if I kept my car, they were never going to give me the price quoted. They were saying i needed to come up to at least $350. Overall, I will NEVER go there again. Go to Boucher Nissan in Waukesha instead, they know what they are doing. More