This was my first time buying a car from a dealership so I expected to get fleeced, but it never happened. Of course, if the engine drops out of my car I will revise this review, but for now I am very happy with my experience at Russel Toyota. Here is my experience:
I found a model that I liked online and used the website to set up an appointment. Alona Holland from the dealership contacted me by e-mail to confirm the appointment. When I arrived at the dealership she was the first person to greet me. She was very friendly and professional and appeared to waiting by the door for my arrival. I was pleasantly surprised by the welcome.
Next, Alona introduced me to the salesman, Olusegun Adedipe, who goes by the name of Victor. He, too, was friendly and professional, and immediately took me to see the vehicle, which someone had parked right outside the front door in anticipation of my arrival. As I expected from a vehicle that had been previously leased for only 2 years, it was clean and in great physical condition. Since I had already researched the model of the vehicle in detail, I pretty much decided I was going to buy the one at Russel once I determined that it was in good condition and would be sold for the price listed on the internet. But, like I said, this was my first time buying a car from a dealership, so I was a little insecure. After working out a good price for the car (actually slightly lower than the internet price), I told them I was definitely interested, but needed to sleep on it for one night. Of course, they were a little reluctant to let me leave the lot at first. But without giving me too hard of a time they promised to hold the car for a day and didn't demand a deposit or even a signature of any kind in return. For this, I am very grateful. I'm sure their salesmen are under a lot of pressure to make sales without unnecessary delays, but if they hadn't let me work within my comfort zone, I probably would have been embarrassed and felt the need to continue my car buying experience elsewhere.
Anyway, the next day when I returned everything went smoothly. The price, the trade-in, the loan rate, and the Certified warranties were all exactly as Victor had quoted to me the first day. I kept expecting someone to throw me curveball, but no one did. The finance manager, Stacey Andreadakis, was great. She was very personable and friendly, and made the contract signing process a breeze. The last finance manager I had dealt with (at a different dealership, two days prior) had lied to me about my credit score, so I was terrified someone would try some kind of trick in order to raise my rate or pad the price of the vehicle, but no one tried any of that nonsense at Russel.
Even when I arrived a day after the sale to drop off my trade-in, I was treated well. A salesman (unfortunately, I do not know his name) who happened to be standing in the parking lot offered to take a couple of last photos of me with my old car. Since he did not make a commission off my sale, I was impressed by his excellent customer service.
In sum, I got the car I wanted at the price I wanted and can honestly say that every single person I dealt with at Russel was fantastic.
I Recommend This Dealer:
Olusegun Adedipe (AKA Victor) , Stacey Andreadakis, Alona Holland
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