Russell & Smith Ford

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Griffin (Sales) & Germarie Berrios (Finance)

My Review of Russell & Smith Ford:
Mr.Griffin gets a 5 star rating from me.He was knowledgeable about the vehicles.I was never rushed and felt at ease during the entire process.A few days after the sale,when I brought my vehicle in for a quick installation of the Lo-Jack system,Mr. Griffin insisted that I use a loaner car.Talk about service above & beyond the call of duty!
Ms. Germarie Berrios,the Finance consultant at the dealership,did an excellent job at arranging the financing.All of the paperwork was well explained during the process.Again,I was never rushed through the process.
In summary,the dealership can be proud of the performance of it's employees.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Carlos Duca

My Review of Russell & Smith Ford:
I would like to thank Carlos Duca for making the transaction of replacing my Wife's vehicle seem effortless! She was so disappointed when the vehicle she thought she wanted was already sold, but Carlos was very helpful and honest when it came to explaining the likely-hood of him locating a vehicle my Wife would be satisfied with in a timely manner. He went the extra mile to ensure my Wife received a GREAT DEAL! And, might I add, she LOVES her NEW VEHICLE! (We may be back a little sooner than later for that F-150)

Thanks Carlos.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Carlos Duca

My Review of Russell & Smith Ford:
I had to replace my vehicle after a terrible car accident and located what I thought was going to be my replacement on Russell and Smith's very user friendly website. To my dismay, by the time I contacted Carlos Duca to inquire about the vehicle, he informed me it had already been sold. Not wanting to hear his 'pitch', I reluctantly listened when he said that if I gave him the opportunity to help me, he would do his best to find a great replacement. I'm glad I listened! Not only did Carlos find me a great replacement, but with lower miles, a newer model, and did I mention a much better price (the very next day)!! I cannot say enough about the patience and excellent customer service displayed by not only Carlos Duca, but every staff member I came in contact with on the day I purchased my 'New' Expedition!! Carlos Duca is a true asset Russell and Smith Ford, and his great display of integrity and kindness has created a Russell and Smith Ford customer for life!!!

Thank You Carlos,
Ashanti

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Travis Hester

My Review of Russell & Smith Ford:
I had a great experience with this dealership and Travis Hester. They accommodated what I was looking for and were very quick and friendly. After visiting other Ford Dealerships in the area, I found that Travis provided the best costumer service. It was for that reason that I chose to lease through them. I would recommend this dealership to friends

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Travis Hester

My Review of Russell & Smith Ford:
Good experience.

I did my research on-line and contacted the Internet Sales Department. Travis got me the deal I wanted on the truck that most closely matched what I was looking for. Tthe process was fairly efficient.

If there had been a greater inventory of trucks on the lot I probably would have spent more on a higher end model, but they did not have a Lariat that matched the specs I required (and nobody else did either).

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chad Pickett

My Review of Russell & Smith Ford:
I had an excellent sales experience with R&S Ford and salesman Chad Pickett. There were no tricks, no pressure and they accepted my offer on a new truck which was well below all other offers I had at the time. They took the time to research the best interest rate and came in well below the rate I had already gotten from my bank. All in all they did everything they could to get me the best deal possible and never tried to push me to sign until I was ready and satisfied it was the best that could be offered.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Travis Hester

My Review of Russell & Smith Ford:
I was working through an "X" Plan so price was not an issue. Travis was very knowledgable about the 2010 ford fusion hybrid and all of its technology. Upon delivery, he invested an hour plus with my wife explaining all of the 'buzzers and bells' that come with a fully loaded Ford Fushion hybrid. Travis kept me up to date with each step in the ordering process and delivery. He reached out to the financing people and after a little 'back and forth', we were able to do the financing through the dealership and Capital One. I was surprised that Ford Motor Credit did not want to offer me a promotional rate as I was pre qualified by the on line application for $48,000.00. Other than that finance piece (FMC not willing to do 3.9 or 4.9), I am extremely satisfied with everything about Travis Hester and the Russell and Smith experience.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 3

My Review of Russell & Smith Ford:
I went to Russell and Smith because they had a vehicle in stock that I liked. Scott Pierce was my sales consultant which I reached by internet inquiry. He was very attentive to my needs and a very outgoing personality. He asked many questions regarding what I was looking for in a truck and tried to find exactly what I was looking to find. The offer was very competitive with other dealers and only asked that I give a second look if another dealer beat his deal, so he could earn my business. I would have to say he was very competitive and earned my business because of his initial offer which became better later. All of the staff I met at the dealership were extremely courteous and attentive. Overall, a very pleasant experience.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Piearce

My Review of Russell & Smith Ford:
My experience with this dealer went very smooth.I contacted Scott Piearce and told him what I was looking for in a ford ranger.He didn't have this truck on his lot,but called me often to let me know he was looking in this area for the truck I wanted.It wasn't long until he found it and got it to his location.The sale was smooth and easy and I was out in a short time.This is my first time with this dealership,but I would recommend it to my firends.

James Spriggs-Houston,Tx.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Carlos Duca

My Review of Russell & Smith Ford:
In 22 years of buying, over 15 purchases - this was the easiest and smoothest transaction which I feel great about. Got a great offer 1st response, trade was reasonable, time spent was at the dealer was very reasonable. Even using in house financing, I felt they were working for me.

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