Read Reviews Russell & Smith Honda

Russell & Smith Honda

Russell & Smith Honda

2900 South Loop West
Houston, Texas 77054


(877) 661-6236

Manufacturer: Honda

Write a ReviewWrite a Review

  • Customer Service:

    5.0
  • Quality of Work:

    4.9
  • Friendliness:

    5.0
  • Overall Experience:

    4.9
  • Pricing:

    4.9

24-Month Rating

based on 340 reviews

4.9

4.9 out of 5

725 lifetime reviews

Russell & Smith Honda

Most Reviewed Employees

View All Employees

Cars For Sale by this Dealer

Need a New Car?









Certified: Russell & Smith Honda

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Russell & Smith Honda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Russell & Smith Honda

Russell & Smith Honda’s helpful team of knowledgeable salespeople and their skilled Honda service staff consistently go the extra mile for Greater Houston Honda owners seeking automotive excellence.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: Closed


Our Amenities

Fresh baked cookies Children's Play Room
Customer Lounge Area Pet Friendly
Cable TV After Hours Drop-Off
Drive-In Service Automated Car Wash
Free Coffee Cable TV
Free WiFi Drive-In Service
Shuttle Service Express Service
Television Parts Store
Vending Machines

sarahlenee
6/13/2013 1:52:52 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Danny  GonzalezDanny Gonzalez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Russell & Smith Honda:

Leasing a new car can be a daunting experience for anyone, especially a female. Luckily, I had the pleasure of working with Danny and Gerson who took the absolute best care of me! Not only did they get me in a car I absolutely love, they ensured I stayed within my budget (without pressuring me to add features/warranties I truly didn't need or could afford). They made the process smooth and enjoyable, taking care to follow up to ensure full customer satisfaction. When your sales consultants are only a text message away, that's true service! I highly recommend both the dealership and these two gentlemen to work with.

Was this review helpful to you?    Yes | No

Twitter
Sweetlea
6/9/2013 9:28:09 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Trent Cannon
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Russell & Smith Honda:

Trent made our 1st family SUV buying experience wonderful! I'm beyond thrilled with my 1st brand new Honda Pilot (mommy mobile). He was funny, kind & patient with not only us but our very hyper 4yr old lil boy! We will be coming back to buy another Honda within the next year & look forward to having an equally amazing experience! Thank you Trent! You are awesome!

Was this review helpful to you?    Yes | No

Twitter
drewdrummin
6/6/2013 3:36:16 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chili
Daryl
and Simon
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Russell & Smith Honda:

Russel & Smith Honda offers a truly magical car-buying experience! No high pressure sales... only friendly, knowledgeable assistance to make the best decision for the best price. My fiance and I first met Chili, one of Russel & Smith's newest salesmen. We became fast friends and had a conversation that was completely genuine. He seemed more concerned that we made a good connection rather than trying to push me into a car. Next I met Simon, one of the managers. Even though I could tell he had a lot of experience selling cars, he was gentle and patient, explaining my options until I felt comfortable. Our financier Daryl held the first place trophy for customer service for four months running. His tremendous experience was also evident but I did not feel suspicious of his intentions at all. I felt like he was really trying to work with us and the management to get us the best deal possible... and he did. We were extremely satisfied with the price, and the new 2013 Honda Civic EX... is AMAZING! Thank you, Russel & Smith Honda!

Was this review helpful to you?    Yes | No

Twitter
dfroid1
6/6/2013 2:23:30 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Selam FesehatsionSelam Fesehatsion
Fred LeberFred Leber
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Russell & Smith Honda:

I shopped around several dealerships for a 2013 Honda CR-V. Fred was the only person that offered me a "drive-out" price up front. There were never any surprises as far as price and he was very nice to deal with on the phone. The nights that I was able to come into the dealeship, Fred was not available, but Selam stepped in and took her time working with me. I appreciated this very much, even though she wasn't the original salesperson, she was great to work with, and it showed great teamwork on her part.

Was this review helpful to you?    Yes | No

Twitter
jen_saucedo
6/6/2013 9:38:08 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Gerson Guzman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Russell & Smith Honda:

After visiting several surrounding Honda dealerships and spending hours trying to find a fair price on a 2013 CR-V, I was overwhelmed with the experience and almost called it quits on buying a new car. Russel & Smith Honda was the last dealership I stopped at and now I wished it would have been the first because I was blessed to finally find an amazing salesman, Gerson Guzman, who was willing to go above and beyond to ensure my experience was easy, quick, and most importantly joyful. Gerson immediately beat all the other dealership's "best" prices without the back and forth haggling and kept his word! I greatly appreciate his honest and helpful character and will always recommend him as the car salesman to go to!!!
I left R&S today with my NEW CR-V, a GREAT DEAL, and a BIG SMILE!!! =)
Thank you Gerson!!!

Was this review helpful to you?    Yes | No

Twitter
edjanes
6/5/2013 4:42:18 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mohammad Ismail
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Russell & Smith Honda:

I had been thinking of trading my 7 year old Hyundai maybe...soon. I was stuck in traffic in front of R & S Honda so why not just take a look? I was met by a tall young man with a big smile. Could he be of help..well maybe. He did a good job of describing the different products & features so we took a ride.. I have bought many cars over my past 80 years, but never so comfortably. I respect R&S for giving this man an opportunity & the guidance for him to be successful in this respected agency. And yes I do enjoy driving this car.

Was this review helpful to you?    Yes | No

Twitter
sdunkin
6/3/2013 8:39:13 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Selam FesehatsionSelam Fesehatsion
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Russell & Smith Honda:

Selam was very helpful. She took the time to show me how all of the different features on the car worked. She set up my blue tooth and showed me how to use it. I really appreciate that. She made the sales experience pleasant and brings a positive attitude to her interactions. I will refer others to her as the opportunity presents itself. It was the sixth vehicle I have ever bought and, to sum it up, it was the best car buying experience I have ever had.

Was this review helpful to you?    Yes | No

Response From: Russell & Smith Honda
Added: 6/12/2013 12:40:05 PM

We would like to thank you for taking the time to leave us this wonderful review! We work very hard making sure that every person that walks through our doors has a nothing less than a fantastic experience and it is incredibly rewarding to hear that you are so happy with your visit. Thank you for choosing Russell & Smith Honda and be sure to find us on Facebook and Twitter to get exclusive deals and coupons for our monthly service specials!

Sincerely,

Katie Smith – Internet Manager
ksmith@russellsmith.com

Twitter
rsthomas91
6/1/2013 5:24:22 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Cyrus BahrainiCyrus Bahraini
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Russell & Smith Honda:

I met Cyrus Bahraini at the Houston Auto Show while looking at the new 2013 Accords. The Accord looked so good I just had to test drive one, so the next week I stopped by to see Cyrus about a test drive. Cyrus was very helpful in explaining all the car's features, and the EX-L is loaded with gadgets. He never pressured me into buying and was straightforward during the price negotiation, but haggling was still necessary. I highly recommend both Cyrus and this dealership.

Was this review helpful to you?    Yes | No

Response From: Russell & Smith Honda
Added: 6/12/2013 12:45:24 PM

Thank you so much for the awesome review! I think the new Accord is not only aesthetically beautiful, but it makes driving enjoyable with it's safety features and technology. Please feel free to contact Cyrus or anyone at the dealership if you have any questions. We look forward to working with you in the future. Make sure to like us on Facebook and follow us on Twitter for access to exclusive coupons and special offers!

Sincerely,

Katie Smith – Internet Manager
ksmith@russellsmith.com

Twitter
dollyattalla
5/31/2013 12:13:57 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Selam FesehatsionSelam Fesehatsion
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Russell & Smith Honda:

I have been helped by Selam Fesehatsion at Russell & Smith Honda located at 2900 South Loop West Houston, TX 77054. She is really great, helpful, useful and patient. I was somewhat indecisive but she gave me very good advice and helped me get a car that meets my criteria, with in my budget and comfortable to me. She helped me get a good deal, processed the papers really quick, showed me how to use the options available in the car. She offered to drive the new car to my place and when I went to pick it up, I found the car ready and there was NO delay.
Really happy with my experience with Selam and the purchase she helped me get!

Was this review helpful to you?    Yes | No

Response From: Russell & Smith Honda
Added: 6/12/2013 12:38:42 PM

On behalf of Russell & Smith Honda, I would like to express our sincere gratitude both for taking the time to write this marvelous review and for choosing us as your preferred dealership. Our staff is determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. It is great to hear you are continuing to enjoy your new car. Make sure to visit our Facebook and Twitter pages where you can find special offers!

Katie Smith – Internet Manager
ksmith@russellsmith.com

Twitter
GeoffreyAbraham
5/31/2013 11:05:30 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Selam FesehatsionSelam Fesehatsion
  • Customer Service:

    4
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.4

My Review Of Russell & Smith Honda:

Great experience here Selam is very friendly and helpful, and she will find you what you want. Go to Russel and Smith Honda and ask for Selam!!

Was this review helpful to you?    Yes | No

Response From: Russell & Smith Honda
Added: 6/12/2013 12:37:24 PM

Thank you, Geoffrey for taking the time to write a review of Selam and Russell & Smith Honda. I'm so happy you had such a great experience at the Dealership and if there is anything else you need, please don't hesitate to give us a call. Have a wonderful day.

Sincerely,

Katie Smith - Internet Manager
ksmith@russellsmith.com

Twitter

Reviews 11-20 >>