It is not so often that one gets to buy a car, and not so cheap either, therefore one tends to be extremely critical of any dealership where such a purchase is to be completed. My wife and I needed a good dependable family van and after extensive research we decided it would be in our best interest to get it at Russell and Smith Honda and we never regretted this decision. When I called, Oscar picked up and gave me directions and politely asked for my choice of cars then confirmed it was available. We arrived there shortly after that and, seeing that he was busy we inquired at the reception if someone else could help us and manager Benito asked Karime to come out and assist us. She showed us the vehicle and unfortunately because we were a little late the key was not available so we looked at the car and decided to come in the next day for a test drive. When we arrived, once again Oscar picked up the Torch and assisted us with the test drive and upon our return both him and Karime helped us close the deal. Throughout this whole experience they both showed great respect to us and a great positive attitude, and we really felt that we were appreciated by the company all the time. Last but not least in any way, we met with Juan in Finance whom was totally and extremely courteous and hospitable. We rate our experience as an award for Excellence in Service with an extra star.
I Recommend This Dealer:
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