This was my 7th car and 4th Honda purchase -- the 3rd from Russell & Smith Honda. It was unplanned; but my Civic was totaled by the April 18, 2016 flood. When I showed up, Ian Nylander got me to just the right person, Ms. Selam Fesehatsion. I'd lost my cell phone in the flood. Selam lent me her phone to call in my claim, and to coordinate with the body shop in terms of damage appraisal (which turned out to be a total loss.) When I was able to reserve a rental car, and was told that it would take 2 hours to deliver it 3/4 mile, Selam took me to the rental place, and I was on the road in 20 minutes. Then she helped me pick out my new Honda HR-V, which fits my price range, and is easier to get in and out of than the Civic, since I'm approaching 70.
Instead of hovering over me while I looked over the list of accessories to add, Selam "gave me space" until I was finished choosing. Dino Varcados, Sales Manager, worked out an excellent arrangement on the purchase price including add-ons, and Jad Aboul-Jibin worked very hard to find the best financing package available. I cannot imagine going anywhere else to purchase a car -- a Honda! -- nor better people to work with, particularly Selam.
I Recommend This Dealer:
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