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Russell & Smith Mazda

Houston, TX

4.8
449 Reviews

3440 South Loop West

Houston, TX

77025

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Showing 449 reviews

December 21, 2023

The staffs at service department are friendly and professional . They show a good communication skill on illustrating the service process clearly, and my car is maintained on time as expected. More

by ericsung0915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rodriguez
Dec 29, 2023 -

Russell & Smith Mazda responded

Hi Eric. Thank you for your feedback for our team. Please reach out to us if you need anything else. Have a great day!

November 06, 2023

Alfredo, my Service Advisor provided excellent service. This was my first time at the dealership, as I had just purchased a used Mazda. He was very courteous and respectful. Good service is hard to find More

by Charleen.Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Otto Schnellbacher
Nov 20, 2023 -

Russell & Smith Mazda responded

We are so happy to hear that Alfredo provided you with excellent service, Charleen. Please don’t hesitate to reach out if you need anything else. Have a wonderful day!

September 01, 2023

I like the service provided and the inventory of cars available at Russell and Smith Mazda. More

by daphinesands
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett
Sep 13, 2023 -

Russell & Smith Mazda responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 28, 2023

Great service and we love the Mazda 3 hatchback. Would purchase from here again in the future. More

by joycehofemann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franklin
Sep 13, 2023 -

Russell & Smith Mazda responded

We are so happy to read such a great review about our team at Russell & Smith Mazda! We appreciate your feedback and look forward to helping you again. Have a great day!

August 17, 2023

My go-to for service on my Mazda CX-5. They are professional, courteous, honest and efficient. I love the videos of them checking out your car and pointing out problems; very, very helpfu More

by clack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember who checked me in and out, but he was great!, Gilton Huggett, Nicholas Sabzrvari
Aug 25, 2023 -

Russell & Smith Mazda responded

Hi Clack, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

August 17, 2023

The service was great from scheduling the appointment, to drop off and pick up. My Advisor, Joel Garcia, outlined the process and procedures for my annual inspection for required and recommended work and the More

by marnolan729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Garcia
Aug 25, 2023 -

Russell & Smith Mazda responded

We are glad we could help! It's great to hear that Joel and our team took good care of you during your visit. If you have any further questions, please give us a call. We're always happy to help!

August 09, 2023

I have a wonderfull experience with this dealer based on the amazing person giltton hugget , this man was one of strongest reason that i am now a mazda customer then with his amazing skills and customer ser More

by Khaled mohamed
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett
Aug 23, 2023 -

Russell & Smith Mazda responded

Khaled, thank you for your kind review; we are happy to pass along your comments to Gilton! Thank you so much again for your feedback! We hope you have a great day!

July 24, 2023

This was my first time to have my car serviced since my purchase of the vehicle. The new car prep had not been completed until a sales representative alerted me to the front, passenger and driver window More

by Psermas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel - service dept
Jul 24, 2023 -

Psermas responded

Nice job

July 13, 2023

Great service, easy to schedule app online, courtesy vehicle provided, constant communication and helpful video showing maintenance being performed. More

by Jacoburac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Garcia
Jul 31, 2023 -

Russell & Smith Mazda responded

Good morning, Jacob. Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 06, 2023

I been a customer for many years every time I come for service I have a great experience. Everyone goes above and beyond to help. Alfredo is fantastic More

by Elieromano27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo , Gilton Huggett, Steve Rodriguez
Jul 11, 2023 -

Russell & Smith Mazda responded

Thank you for your kind review; we are happy to pass along your comments to our team! It's great to hear that Alfredo was so helpful and we look forward to helping you again. Have a great day!

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