Russell & Smith Mazda

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sutoyo Sugiharto

My Review of Russell & Smith Mazda:
The price may not be the best but the service is the best.
This salesman is very kind so you can have a deal with him, I recommended him.
He often offers the coupon via e-mail and gives the latest information.
I am satisfied buying mazda 3 with Russell & Smith Mazda.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sutoyo Sugiharto

My Review of Russell & Smith Mazda:
If you want to buy a new car, go to Russell & Smith Mazda and find Sutoyo. He is very nice and helpful. He gave me the best price I could find. After buying my Mazda3, I feel uncomfortable that this model has no remoter to lock or unlock the door. But Sutoyo helped me to equip one with the best price 3 days later.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sutoyo Sugiharto

My Review of Russell & Smith Mazda:
Overall, I am satisified with my purchase. I knew what I wanted and what price I wanted. I had to haggle for my trade-in. It was valued at $500 more through Carmax than what I negotiated in the end (with store manager), thus, I was frustrated. I've never purchased a vehicle where a dealer wouldn't either match or beat what Carmax offered. Since we were $500 off in the end, I was okay with it because of how much I'd save with 0% financing.

Also, the salesman was not able to get the exact vehicle I wanted (I wanted base model of the top package) as he said he should be able to do so through a dealer trade by the 0% finance deadline. Instead, he offered me a good deal on the next package up. I did not want to pay more but I do like the package so I reluctantly agreed because my wife liked it.

He was honest with me and I really appreciated it. The other thing that put me off was the quote he gave included a $1,000 manufacturer incentive. However, he did not inform me up front that it would not be good combined with the 0% financing over 60 months. It was one or the other. To me, this was deceptive. As he put it, "you didn't mention you wanted the 0% offer." I shouldn't have to - who in their right mind wouldn't want that? It's a tactic that gets the person into the dealership. I'm sure most internet salespersons practice this.

Regardless, I'm happy overall with the experience. The salesman kept in touch with me responding to my emails on a timely basis and kept me in touch with the status of when the vehicle arrived from the port. I would recommend him but do know that you need to be detailed with initial inquiry or you too may feel a bit deceived. He did great with the price in my honest opinion. He seems to be a really good guy to deal with.

He did ask me to rate him well and wanted to be able to make sure I did by talking with me if I had problems. However, what's the point of surveys if the buyer cannot be blunt honest? It defeats the purpose. I don't know if his commission is tied to it or not but I prefer to be honest with others so they are educated on others perceived experience.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gilton Huggett

My Review of Russell & Smith Mazda:
From beginning to end, this was the easiest car deal ever! My trade in price was exactly what I wanted. The price of the car could not have been beat! Not to mention, my salesman (Gilton) made the whole process easy and never made me feel pressured. I would send anyone to see Gilton!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sutoyo Sugiharto

My Review of Russell & Smith Mazda:
I enjoyed working with Sutoyo. He communicated with me about where my car was in the shipping process and when it would be in the dealership. He made the process easy and pleasant. I felt he gave me a good deal on my trade in vehicle and a good deal on my new vehicle. This is the third vehicle I have purchased from a Russell and Smith dealership as I have previously purchased a Ford and a Honda from them. I would definitely purchase a vehicle from them in the future.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kenny Sanford

My Review of Russell & Smith Mazda:
I went to this dealer because it was much closer than the likes of Clear Lake. Overall, I was not disappointed.

Kenny let us test drive the car. I loved my MAZDA3 from the first second! Throughout the day, our conversations were helpful and friendly. Kenny did not pressure us through any part of the purchase process. He came in fairly high, but they matched an online quote from another dealer that I brought with me. Kenny also led me to believe that I would easily qualify for the 0.0% financing that was currently offered. However, as a first-time car buyer (I'm not aware of my credit score and should have been, but in conclusion it has great quality but little quantity), I was offered only a higher rate. He seemed genuinely confused; he said that 9 in 10 people in the market for a Mazda tend to qualify, from his experience. I really think he didn't think my situation through (we had talked about my background even before the credit check). We almost walked out, but they countered by changing the financing from 5 to 6 years. I countered with a five year deal that was above the original quote at 0.0% but sizable below their last five year offer. They met me in between by lowering the car price, raising the trade-in value, and talking the bank down a percentage point (that's Kenny and his manager looking out for us!). With the car priced significantly below invoice, I was happy to take the deal.

There wasn't much thrown at me during financing because they knew I was already at my limit (and the bank's limit).

Overall, Kenny was a good salesman, and helped us throughout the whole day. The worst part about the experience was that we were there from noon to beyond 7 pm.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sutoyo Sugiharto

My Review of Russell & Smith Mazda:
Sutoyo Sugiharto was very pleasent to work with. He made our car buying experience enjoyable. He put in a lot of effort to find us the exact car we were looking for, and worked to accomodate our needs. I would recommend him and Russel and Smith to other customers looking for a Mazda.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sutoyo Sugiharto

My Review of Russell & Smith Mazda:
I was impressed with Sutoyo's attentiveness. We communicated via e-mail for the most part and were able to complete the deal in three days (including a Sunday). I even received an e-mail from Sutoyo at 12:30am. My experience with everyone at the dealership was great. I will recommend Russel & Smith to my friends.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sutoyo Sugiharto

My Review of Russell & Smith Mazda:
WOW! Sutoyo was so professional and friendly, and gave me a great price. I was very impressed at how quick and easy it was to buy my new 2010 Mazda 3 Hatch. I highly recommend Sutoyo and Russell & Smith Mazda. I am so excited to be a new member of the Mazda family!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sutoyo Sugiharto

My Review of Russell & Smith Mazda:
I've been wanting a Mazdaspeed3 for several years now. Unfortunately my credit was not good at all and I'm trying to rebuild. I explained this with Sutoyo who understood and instead of just telling me no and to hit another dealer he worked with the finance department to find a deal.

I ended up getting approved with a 2nd-chance finance company. Granted the interest-rate was maxed out and the car pricing was 4k over sticker due to "lender fees" but the bottom line was they made it happen.

So I'm not happy whatsoever with the financing, but Sutoyo and Russel & Smith Mazda really took care of me. They were quick, communicative, and professional.

I had to take my car in the day after I picked it up for an alignment issue and the service manager was very helpful, explained what was wrong and how they fixed it.

I will definitely recommend Russell & Smith to my friends and colleagues.

Just make sure your credit is good or you're paying outright to avoid the finance issues I'm in.

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