Russell & Smith Mazda

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sutoyo Sugiharto

My Review of Russell & Smith Mazda:
Sutoyo Sugiharto was very pleasent to work with. He made our car buying experience enjoyable. He put in a lot of effort to find us the exact car we were looking for, and worked to accomodate our needs. I would recommend him and Russel and Smith to other customers looking for a Mazda.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sutoyo Sugiharto

My Review of Russell & Smith Mazda:
I was impressed with Sutoyo's attentiveness. We communicated via e-mail for the most part and were able to complete the deal in three days (including a Sunday). I even received an e-mail from Sutoyo at 12:30am. My experience with everyone at the dealership was great. I will recommend Russel & Smith to my friends.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sutoyo Sugiharto

My Review of Russell & Smith Mazda:
WOW! Sutoyo was so professional and friendly, and gave me a great price. I was very impressed at how quick and easy it was to buy my new 2010 Mazda 3 Hatch. I highly recommend Sutoyo and Russell & Smith Mazda. I am so excited to be a new member of the Mazda family!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sutoyo Sugiharto

My Review of Russell & Smith Mazda:
I've been wanting a Mazdaspeed3 for several years now. Unfortunately my credit was not good at all and I'm trying to rebuild. I explained this with Sutoyo who understood and instead of just telling me no and to hit another dealer he worked with the finance department to find a deal.

I ended up getting approved with a 2nd-chance finance company. Granted the interest-rate was maxed out and the car pricing was 4k over sticker due to "lender fees" but the bottom line was they made it happen.

So I'm not happy whatsoever with the financing, but Sutoyo and Russel & Smith Mazda really took care of me. They were quick, communicative, and professional.

I had to take my car in the day after I picked it up for an alignment issue and the service manager was very helpful, explained what was wrong and how they fixed it.

I will definitely recommend Russell & Smith to my friends and colleagues.

Just make sure your credit is good or you're paying outright to avoid the finance issues I'm in.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Carlos Duca, John Juarez

My Review of Russell & Smith Mazda:
The level of service was exceptional from Carlos Duca in sales, and John Juarez in finance. They not only met, but exceeded my expectations. I had been looking for over one year for a vehicle like the one I purchased, that was in great condition and a good value. The level of service was an added bonus. Carlos and John are true professionals.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sutoyo Sugiharto

My Review of Russell & Smith Mazda:
My husband and I came in to Russell and Smith Mazda with hopes of finding a good salesman who could help us make the right decision on a new car for our growing family. I called the dealership before hand to make sure they had a good selection of new and used Cx-7s. Sutoyo took my call and told me they had plenty to choose from so my husband and I went up there that afternoon. He took his time with us showing us all of our options and letting me test drive about 5 different cars. After much deliberation he gave us a deal that we just couldn't pass up. He even got me into the upgraded model with leather seats that I didn't know we could even afford. I love my new family car and I'm so thankful Sutoyo was there to help us through the process. I'll recommend all my friends and family to him and Russell and Smith in the future, our experience was very plesant and I'm confident he helped us make the perfect decision on our new addition.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kenny Sanford, Richard (sales manager), finance manager

My Review of Russell & Smith Mazda:
This was the first dealership I went to in my quest to purchase a new car. (Russell & Smith Mazda)
As a California native, I was in a very bad spot, as my car was stolen here in Houston.I explained the situation to the sales person. He took the time to listen to my concerns and input and I felt like he wanted to make me a deal I would feel comfortable with. I didn't feel highly pressured into purchasing a car. The sales person, (Kenny), kept returning to his manager with questions and input I had regarding the deal. I was able to purchase the car I wanted for the price I had in mind. The sales people continued to make sure I was confident in my purchase throughout the process. They even called another dealership to locate the car I wanted when it wasn't in stock. I felt like I got a good deal and friendly people to work with. i would recommend this dealership to anyone looking to purchase a new vehicle.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sutoyo

My Review of Russell & Smith Mazda:
Sutoyo was a very nice, courteous, and helpful salesman - no pressure, no BS. Very accommodating to my schedule and let me take a solo test-drive in addition to the accompanied test drive. He agreed to get me a roof rack as part of the deal and he delivered. He even gave me a check for the difference when he found out the state's tax/title/license fee ended up being lower than I was originally charged when I bought the car. He also put my license plates and registration sticker on for me.

The only bad experience was with the financing - the check I wrote ended up being cashed before I told them to cash it (and before the deposit to cover it landed in my account). Luckily my bank waived the fee. The financing folks apologized for this, but it was still a frustrating situation. Just make sure you have your finances in order before writing a big check.

I rated 5's on all of the criteria above because Sutoyo was a good salesman and he deserves a good rating. I was expecting a nightmare for my first time buying a car, but it was fine. And I love my new car!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sutoyo Sugiharto

My Review of Russell & Smith Mazda:
Working with Sutoyo was the easiest car purchase I have had. I located the vehicle I wanted via mazdausa.com, he provided me a quote via email that was several thousand under our local dealers. We completed final 'Drive out' pricing, and finance details via email. He picked us up at the airport, we signed the documentation at the dealer with no extra sales push, added 'undercoating' or other BS. The car was already cleaned, prepped and ready and we were on our way in just over an hour.

No haggle, no pressure, no BS.. Just the car I wanted for a fantastic price. Thanks again to Sutoyo & the rest of the Russell & Smith team

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chad Pickett

My Review of Russell & Smith Mazda:
When my daughter and I entered the dealership, we were given a friendly greeting. After indicating the reason for our visit, our needs were specifically addressed. There was efficiency in handling the reason for our visit: the purchase of our new Mazda. We appreciated the respect and concern we were shown during every step of the sales process. Everyone was courteous and we felt like valued customers. I would certainly recommend this dealership to any friend or family member. I feel that I will get the assistance I need whenever I visit or call Russell & Smith Mazda in the future.

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