Ravi Sapkota

I recently had my car windshield repaired and I couldn't be more pleased with the experience. From start to finish, the process was smooth, professional, and hassle-free. be more pleased with the experience. From start to finish, the process was smooth, professional, and hassle-free. More

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Cyruss Pilgrim got me into buying the 2024 Mazda CX-5 New 2.5 Select. Cyruss is an awesome salesperson, and he is extremely professional and knowledgeable. I really like dealing with him and would definitely 2.5 Select. Cyruss is an awesome salesperson, and he is extremely professional and knowledgeable. I really like dealing with him and would definitely keep in touch with him for any future deals as well. More

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The dealership provides excellent service with appointments available within a day or two. The mechanic makes a video of the car inspection and explanation needed maintenance. appointments available within a day or two. The mechanic makes a video of the car inspection and explanation needed maintenance. More

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AVOID THIS DEALERSHIP! ! We had a horrible experience with the sales team. They wasted my day. Chris was verbally rude and abusive and shouted at me and my family in front ! We had a horrible experience with the sales team. They wasted my day. Chris was verbally rude and abusive and shouted at me and my family in front of the whole showroom. That is just unacceptable behavior from a manager. I have purchased many many cars, but this was the worst customer service experience ever. Chris has no manners and no customer service skills. Maybe he needs some training. Earlier that day, we had agreed on a price, we came back just few hours later to purchase after getting our payment and documents and they increased the price by a few thousand $.. Wasted our time. They have an unfair, unethical business practice. Also they have mark ups on all their cars. So this is one of those mark up stealerships. AVOID! That same day we went to another Mazda dealership and got the same model, spec at a much lower price. My Advice: Shop around and Avoid this dealership at all cost if you value your time and want a fair and honest experience More

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A#1 dealership. I've bought many vehicles there, and I'm always happy with the car and the family atmosphere. No issues with Coronavirus; just wear a mask, and the buying experience is fast and easy. always happy with the car and the family atmosphere. No issues with Coronavirus; just wear a mask, and the buying experience is fast and easy. More

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White glove service I had the pleasure of being helped by Steve Rodriguez. He informed of every step the process was going to take. He called me to inform me that a part I had the pleasure of being helped by Steve Rodriguez. He informed of every step the process was going to take. He called me to inform me that a part needed to be ordered and the work would be completed the next day - something he has already eluded to when I brought the car. Since he had planned for a replacement car during the repair, there was absolutely no inconvenience for me. He also called me with some recommendation and qualified the criticality - for me to choose what I deemed to be important. Finally, my car was washed, I received a detailed document of the work done as well as the unit price of everything done. I had a brief conversation with Ravi Sapkota to discuss the estimate foe resale which I intend to do shortly. I am so impressed!. More

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Comparatively pleasant experience We were all set to buy a new 2016 CX-5 from a different dealership (Jeff Haas) until they tried to stick one to us with 180 miles on the odometer! Th We were all set to buy a new 2016 CX-5 from a different dealership (Jeff Haas) until they tried to stick one to us with 180 miles on the odometer! Then I called Gilton at Russell & Smith - my second choice. This turned out to be the best choice for our new car. Gilton took us on a test drive which covered all sorts of road conditions which allowed me to experience a full range of the CX-5's capabilities. This may seem a trivial thing, but no other dealerships have ever given me the opportunity to test drive a new car in such a thorough way. Dealing with Gilton and Ravi the sales mgr. was a better experience also, compared to other dealerships. Due to our circumstances, Ravi told Gilton to deliver our new car to our home in Fulshear. Now we were pleasantly surprised that they'd do that. The next morning Gilton and a porter arrived with our new car as promised. He fixed a minor issue and then went over all the operations of the bells and whistles.... Overall, a very good experience. I'd recommend Gilton and Russel & Smith Mazda to anyone. Oh, by the way, the CX-5 is everything other owners have raved about. It's an excellent vehicle in its class. Very fun to drive with precise steering, cornering, and plenty of oomph. It's our first Mazda, and won't be our last. More

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Excellent service and got the car I wanted I have been going around looking at the Camry, Lexus ES350, and the Mercedes I came away with the Maxada 6 car Powerful car , smooth driving and I have been going around looking at the Camry, Lexus ES350, and the Mercedes I came away with the Maxada 6 car Powerful car , smooth driving and spacious . Priced nowhere near a luxury , but drives like one Love the car and the dealership at Russel and Smith Mazda gave A+++ service Gilton was just superb and patient with my questions and explained the complexities of the car with ease and simplicity. He even recommended us to get the insurance online, hassle free, and far much cheaper from Geico when he overheard the frustrating conversation we had with our regular insurer. Glad I made my purchase at this dealership. They really value the customer. Was a fervent follower of Toyota for many years but was not satisfied with the newer models and the indifferent salesperson who attended to me at Mike Calvert. Looking forward to a fruitful relationship with Mazda More

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Buying Experience I went in the dealership to test drive 2015 CX5. Gilton Huggett was my salesman. He understands me as a customer. He was patient and made our buying e I went in the dealership to test drive 2015 CX5. Gilton Huggett was my salesman. He understands me as a customer. He was patient and made our buying experience smooth. He was also funny...."while test driving, I was ready to get back to the dealership and he said drive some more this is Mazda! Not some other automaker :) Shout out to Stephen Raggette the Finance Director for securing the lowest rate possible. To Ravi Sapkota for the affordable deal. More

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bad attitude of Ravi Sapkota Very rude and nasty young salesman named Ravi Sapkota. I kept asking him for the final price for Mazda 3 and he refused to tell me the price. Kept i Very rude and nasty young salesman named Ravi Sapkota. I kept asking him for the final price for Mazda 3 and he refused to tell me the price. Kept insisiting I come into the dealership before he would tell me. Other dealerships did not do this to me. Why are you behaving in that manner? I will not be spending my money at this dealership. More

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