Otto Schnellbacher

I recently had my car windshield repaired and I couldn't be more pleased with the experience. From start to finish, the process was smooth, professional, and hassle-free. be more pleased with the experience. From start to finish, the process was smooth, professional, and hassle-free. More

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Cyruss Pilgrim got me into buying the 2024 Mazda CX-5 New 2.5 Select. Cyruss is an awesome salesperson, and he is extremely professional and knowledgeable. I really like dealing with him and would definitely 2.5 Select. Cyruss is an awesome salesperson, and he is extremely professional and knowledgeable. I really like dealing with him and would definitely keep in touch with him for any future deals as well. More

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Alfredo, my Service Advisor provided excellent service. This was my first time at the dealership, as I had just purchased a used Mazda. He was very courteous and respectful. Good service is hard to find This was my first time at the dealership, as I had just purchased a used Mazda. He was very courteous and respectful. Good service is hard to find these days I had no issues and he answered all all of my questions and concerns about my vehicle. More

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The dealership provides excellent service with appointments available within a day or two. The mechanic makes a video of the car inspection and explanation needed maintenance. appointments available within a day or two. The mechanic makes a video of the car inspection and explanation needed maintenance. More

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AVOID THIS DEALERSHIP! ! We had a horrible experience with the sales team. They wasted my day. Chris was verbally rude and abusive and shouted at me and my family in front ! We had a horrible experience with the sales team. They wasted my day. Chris was verbally rude and abusive and shouted at me and my family in front of the whole showroom. That is just unacceptable behavior from a manager. I have purchased many many cars, but this was the worst customer service experience ever. Chris has no manners and no customer service skills. Maybe he needs some training. Earlier that day, we had agreed on a price, we came back just few hours later to purchase after getting our payment and documents and they increased the price by a few thousand $.. Wasted our time. They have an unfair, unethical business practice. Also they have mark ups on all their cars. So this is one of those mark up stealerships. AVOID! That same day we went to another Mazda dealership and got the same model, spec at a much lower price. My Advice: Shop around and Avoid this dealership at all cost if you value your time and want a fair and honest experience More

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A#1 dealership. I've bought many vehicles there, and I'm always happy with the car and the family atmosphere. No issues with Coronavirus; just wear a mask, and the buying experience is fast and easy. always happy with the car and the family atmosphere. No issues with Coronavirus; just wear a mask, and the buying experience is fast and easy. More

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Quick, Easy, and Plesant I worked with Otto Schnellbacher to get my lease deal for my mazda 2016 CX5. I went in Monday 12-29-15 for a test drive and it was quite a pleasant ex I worked with Otto Schnellbacher to get my lease deal for my mazda 2016 CX5. I went in Monday 12-29-15 for a test drive and it was quite a pleasant experience! He was very knowledgeable about the vehicle I was interested in and was easy to talk to and made the whole experience very comfortable. We ran the numbers on my trade in and I wasnt quite satisfied but the next day when I came in with more research on trade in values he was willing to help me get a little more for my trade it. I'm super happy with my new car and would definitely recommend anyone I know to this dealership! Thanks for everything! More

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New 2016 Mazda3 car Otto Schnellbacher is the reason why I am purchasing a car from Russell & Smith. All dealership have the ability to locate the exact car that someone Otto Schnellbacher is the reason why I am purchasing a car from Russell & Smith. All dealership have the ability to locate the exact car that someone is wanting, but I found most do not want to pursue any combination of features which is not currently available on their lot. Otto was the exception. He was also very patient in walking thru the features, explaining the differences, etc. People like Otto, put the fun and joy back in getting a new car. More

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Great customer service I had a really great experience thanks to my sales associate, Otto. As a first time new car owner, Otto made sure to take the time to go over all my o I had a really great experience thanks to my sales associate, Otto. As a first time new car owner, Otto made sure to take the time to go over all my options and made sure I left 100% satisfied. He went above and beyond and spoke to my step-father (who lives out of state) to ease his fears that the car I wanted was a great fit for me personally and financially. The customer service I received from Otto totally exceeded my expectations and I def recommend asking for Otto to anyone who is looking to get a new or used car from Mazda. More

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Great Selling Experience! I am pleased to share the experience of selling my car through Russell and Smith Mazda. Russell and Smith Mazda provided the highest of three apprais I am pleased to share the experience of selling my car through Russell and Smith Mazda. Russell and Smith Mazda provided the highest of three appraisals for my car sale. I was very well looked after by Otto Shnellbacher who exceeded my expectations and went above and beyond with his outstanding customer service. Otto is personable, highly professional and a pleasure to deal with. Selling a car can be a stressful experience, however Otto guided me through the selling process from start to finish with ease. He ensured that he was always available to answer my questions and even loaned me his iphone charger to help me get home as my phone battery had run out of charge! Otto is an asset to Russell and Smith Mazda and I would definitely recommend him and the Mazda dealership to anyone who is looking to sell their car. Five starts from me! More

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