Rusty Wallis Honda

I was actually rather disappointed with Rusty Wallis this time around. I don't live too far from them but not all that close, but I would actually make the drive to go to them. Now I'm not sure that I will time around. I don't live too far from them but not all that close, but I would actually make the drive to go to them. Now I'm not sure that I will. Their customer service level is not as good as it once was. It was okay; I was just not impressed. They also raised their prices, which whomever I called on the phone gave me the wrong price. Then they told me that my car was ready and didn't bring it around. I had to ask twice to have it brought around. Then I drove away and looked up and they never put the oil change sticker on the window (this is not the first time that has happened either), so I had to drive back to get that taken care of. Again I wouldn't say it was terrible service, it just wasn't good or great. It was okay. But I don't know that I would go back for an oil change. More

Initially I had gone in for my 30K mile maintenance, but the tech working on my car found that a previous dealership had not noticed my two back tires were worn out and needed to be replaced. This was due the tech working on my car found that a previous dealership had not noticed my two back tires were worn out and needed to be replaced. This was due to the lower control on them were too short, which was covered under warranty, however my tires were not covered. Initially, I was skeptical, but they said there should have been a loud noise coming from the back of my car. I have had a few people notice that, but I always thought it was because it was a civic and they always were loud. Apparently, the noise slowly got louder over time, so I really didn't notice a difference. After repair, I noticed a MAJOR difference in the noise, especially on the highway! Thank you to the technician at Rusty Wallis! However, I do think the tires should have been covered as well since I regularly take my car on time for its maintenance and oil changes. This should have been picked up a long time ago by the other dealership. More

Sales representative was extremely knowledgable about product maintenance, technical information, and comparison with both other Honda vehicles and makes. Friendly service. The car was very well prepared product maintenance, technical information, and comparison with both other Honda vehicles and makes. Friendly service. The car was very well prepared for pickup. The sales rep ensured that we were completely comfortable with the operation of the vehicle. More

Rusty Wallis Honda Employees have great customer service. Recently, I brought my Odyssey in for a problem dealing with the airbag icon on the dash. I was really anxious because I just knew that it would ta Recently, I brought my Odyssey in for a problem dealing with the airbag icon on the dash. I was really anxious because I just knew that it would take all day and cost an arm & a leg. A friend had the same problem and it cost her several hundred dollars to get her van fixed. This was not the case @ Rusty Wallis. I called Mr. Davis, and he told me to bring my van right in to get it checked out. Within 30 minutes I had arrived and Mr. Davis had pulled my vehicle information to include the extended warranty. My van was examined during the promised time frame and I was given the news. I was so relieved when he told me that it was covered under the warranty. The part was ordered. Within days - Mr. Davis called me to bring my van back in to have the needed repair completed. Mr. Davis told me I could bring my van in that exact day. The service was completed in a timely manner and I was able to enjoyed the rest of my day off. I really appreciate everyone's warm smiles and courteous attitude. During a time when great customer service seems to be fading like a thing of the past, Rusty Wallis Honda is keeping it alive! Thanks! C. Shaw More

From start to finish, my service experience was excellent. The service department was clean, the personnel were friendly, free coffee and bottled water was available, the service took exactly as lo excellent. The service department was clean, the personnel were friendly, free coffee and bottled water was available, the service took exactly as long as they said it would, they washed my car after finishing the oil change and tire rotation, and honored the coupon that I presented. I even got to work before 8:00am. I could not have been more pleased. Lori Wilson More

It is wondeful having the service history of my vehicle here, easy for reference. I rate this dealership because of the great customer service and quality of work that my vehicle received and the frien here, easy for reference. I rate this dealership because of the great customer service and quality of work that my vehicle received and the friendly atomsphere. It was an overall great experience. More

I was immediately met by a clean, neat,& friendly I was immediately met by a clean, neat,& friendly serviceman (J.Reyes). In a courteous manner he asked my reason for the visit.While he was do I was immediately met by a clean, neat,& friendly serviceman (J.Reyes). In a courteous manner he asked my reason for the visit.While he was doing this another serviceman was checking my battery. I was advised of an estimated cost for the service and given an estimated time it would take to do the work. I was then directed to the waiting room. It was a large well lighted and very clean area. The room room had T.V. and Internet Service and was well stocked with current magazines and newspapers. A roving room attendant invited us several times during my wait to enjoy free coffee, hot tea or bottled water and snacks. The work was completed a short time before the estimated promised time, Mr. Reyes went over the service bill with me, asked if I had any questions and then walked me to the cashier. She pleasantly accepted my payment, stapled a copy of my receipt to the service invoice and called for my car. Incidently, the charges were a few dollars less than the estimate. Needless to say, I highly recommend Rusty Wallace Honda's Service Departtment. P.S. For your information I am changing my e-mail address to wilonbar@tx.rr.com More

I WENT TO GET AN ESTIMATE AND SHOW EARL THE DAMAGE EXPLAIN TO HIM THAT I WANT TO FIX THE ALL DAMAGE AND POINT WITH MY HAND, GOT THE ESTIMATE WENT BACK LATER TO FIXED AND SHOW HIM AGAIN POINTING WITH M EXPLAIN TO HIM THAT I WANT TO FIX THE ALL DAMAGE AND POINT WITH MY HAND, GOT THE ESTIMATE WENT BACK LATER TO FIXED AND SHOW HIM AGAIN POINTING WITH MY HANDS THE DAMAGE, WHEN I WENT TO PICK MY CAR ONLY PART OF THE DAMAGE WAS FIX, ASK EARL WHY THEY FIX ONLY PART AND HE SAID THAT BECAUSE I WAS PAYING AND WANT TO GO CHIP THAT'S WHAT THEY FIX, TALK TO JAMES HIGDON AND GOT THE SAME ANSWER THAT UNLESS I PAY MORE THEY WONT FIX MY CAR, I FEEL THE ESTIMATE WAS JUST A TRICK TO TAKE ADVANTAGE, I WILL NOT RECOMEND HONDA FOR ANY SERVICE, I FEEL THEY ARE NOT HONEST AND THE JOB WAS DONE IN MY CAR WAS NOT PROFESIONAL DONE. More

Rusty Wallis' body shop is the best. Every time my car has been involved in an accident I have taken it to Rusty Wallis. State Farm Insurance loves it, because they have their own person to deal with. E has been involved in an accident I have taken it to Rusty Wallis. State Farm Insurance loves it, because they have their own person to deal with. Ernie Engle is always there, smiling, answering my questions, and ready to help. If I call to check on my car, he always tells me exactly what its status is. There is never a doubt about the quality because it is always done right the first time. If a problem does arise, they will stand behind their work. I know because I was hit in the rear in 2006 and a lot of damage was done to the rear of my car. When my trunk leaked during really heavy rain, they immediately solved my problem while I waited. They replaced a seal in the back window. I have dealt with Rusty Wallis since 1986 and know their body shop is the best. My only suggestion is that you are now the best kept secret. I knew Rusty Wallis' body shop was moving to the area where your service department was before you moved to the Shiloh location, but people driving on Northwest Highway may not know that. You need to improve your visual appearance to let the world know where you are. I lived in Garland for years before moving, if I had not been there when you planned to make the change, I would have been confused. Let the world know where you are. You owe it to your hard working employees. More

I went to Rusty Wallis with a broken A/C in my CRV. I was greeted with a smile by Marcus Bond before getting out of my car. He told me that they would call with an estimate and offered a shuttle to driv was greeted with a smile by Marcus Bond before getting out of my car. He told me that they would call with an estimate and offered a shuttle to drive me home. Jerry, the van driver, opened the door my daughter and myself and helped us into the van. He was very friendly during the ride and helped us out of the van when we arrived at our home. Marcus called later on to let me know that the entire A/C unit had to be replaced. He thoroughly explained what had happened and what needed to be done. He went over the price with me and then explained how he'd gotten Honda to help with some of the expense. He arranged for my car to be fixed and let me use a loaner car for the day. When my car was ready, Marcus called. When I returned to the dealership, he walked me through the check out process, warranty and asked if I had any questions. He was friendly and smiled the entire time. He helped me not feel bad about what could've been a very stressful situation! My car was returned and everything worked perfectly. They even washed my car for me! I will definitely return to Rusty Wallis for further service! More