Rusty Wallis Volkswagen

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Pittenger

My Review of Rusty Wallis Volkswagen:
After having contacted two other dealers trying to buy a VW Jetta Sportswagen TDI, I was very pleasantly surprised with the hassle free and fast buying experience, as well as the lower purchase price (no dealer markup), at Rusty Wallis VW. I would highly recommend Rusty Wallis VW to anyone looking for a Volkswagen. Although they did not have the exact vehicle I was looking for, Scott Pittenger was very helpful in locating the vehicle that met my requirements and had it available to pick up on the day I requested. I flew in from Albuquerque, NM, to pick up the vehicle and Scott could not have made the proces any easier.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Pittenger

My Review of Rusty Wallis Volkswagen:
My experience with Rusty Wallis was extremely positive. I purchased a used vehicle via the internet sight unseen. Scott was knowledgeable of the vehicle, the purchasing process and even details with shipping. Most importantly, he was a great communicator whom sent numerous photos and a carfax. The car arrived better than advertised. I would hightly recommend Rusty Wallis.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ilia Pauloo

My Review of Rusty Wallis Volkswagen:
I'm very satisfied with my purchase of the Jetta TDI and the professionalism of Ilia and the sales team @ Rusty Wallis. I would recommend this Dealer for any future VW purchases to my family and friends. My family and I have bought two other VW's from
Rusty Wallis over the years.

Thanks,
Jay Jerden

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Hector Calix

My Review of Rusty Wallis Volkswagen:
I bought three new cars from Rusty Wallis VW and am very happy with the vehicles. Rust Wallis VW made spending a lot of money in two days a pleasant experience. My salesman, Hector Calix, did an awesome job of letting me explore the vehicles and my options with no pressure. Not once did I feel I was at your typical car dealership. I will be back and would recommend the product, dealership and salesman Hector to my closest friends.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Fagan

My Review of Rusty Wallis Volkswagen:
I have bought three cars from Rusty Wallis with sales and service being great every time. When I need to bring my car in for service all I have to do is call Jeff and he takes care of everything immediately. I have never bought a car or had a car serviced anywhere that everyone works so hard to make sure that the customer is satisfied. In my opinion Rusty Wallis is the best dealership and has the best employess of any dealership anywhere! I would highly recommend Rusty Wallis.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dimitry Finkler

My Review of Rusty Wallis Volkswagen:
I return for all my service needs to Dimitry Finkler at Rusty Wallis Volkswagen in Dallas, Texas because he has taken great care of my (first Volkswagen) vehicle for the past nine years. In doing so I place a lot of trust in him, directly, because of the way he handles any problem or maintenance on my 2001 Cabrio. Volkswagen should know he represents your company with professionalism, courtesy and consideration.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ilia Pauloo and Greg Wells

My Review of Rusty Wallis Volkswagen:
Mr. Pauloo was very responsive to my initial internet sales request and subsequent negoiations and phone calls. He was very professional, informative any very comprehensive on my new 2009 Van. After two tiring weeks of research and visiting numerous dealers, the negoiated price and his attention to be flexible and courteous made my decision to buy a VW product very easy.

Mr. Greg Wells was extremely helpful with financing. He researched and provided us a good interest rate for a new vehicle. He explained and did not push any extra warranties offered through the dealership. This was certianly a "no pressured sale". This is the first of many vehicles I have purchased and the only one not obtained through my credit union.

I will be returing after the first of the year to get the DVD player installed, the windows tinted and vent guards on the windows and sun roof installed. If the service department is as first rate as these two gentleman, the Rusty Wallace dealership will have a customer for life and my recommendation to any one who is looking for a vehicle.

Mr. Pauloo and Mr. Wells made my first VW purchase pleasureable. Thank you gentlemen.

Sincerely,
Jan

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ilia Pauloo

My Review of Rusty Wallis Volkswagen:
This was by far the easiest car-buying experience I have ever had, from start-to-finish and at every level of the process. There was no high pressure but a relaxed atmosphere and an interest in what car would best meet my needs. The price negotiations and financing review was clear, friendly and quick. I'd hihgly recommend this dealership.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Pittenger, John Powers

My Review of Rusty Wallis Volkswagen:
Absolutely the best car leasing experience that I have ever had. Zero pressure, happy employees, respectable, courteous and professional. Scott Pittenger bent over backwards to win my business. He even drove a demo vehicle to my work, so that I could have an additional opportunity to see a different option level of a Tiguan.

Upon showing up at the dealership, door opened for me, welcomed, and asked if I could be helped. An additional demo car was waiting for me to drive around, and help make my decision on packaging. No salesman jumping in the car with me, simply a pass over of the keys, and watch out for the mesquite police whom likes to wait around the corner for test drivers. Took the vehicle out for about 20 minutes of highway, side street, and access road driving.

Straight shooting numbers from the finance group, divulging invoice pricing, and package differences between the three different levels of Tiguans. No run around on trade in value, and a direct approach to what me as the customer was looking for.

Time to sit down with the finance manager - was waiting for all the pitches about add-ons, extended warranties, etc. John simply asked me if I was interested in any of those items and didn't try to bring them back into the conversation when I said I didn't. Deal closed in less than an hour, with all paperwork filled out and new car keys in my hand.

I was invited back (since I was running off to dinner with the family) on Monday to have any additional questions answered, options set in the vehicle, and to have my mats upgraded in the vehicle.

Scott Pittenger did what a real car salesman should do. He wasn't worried about the sale, he was worried about me getting into a car that worked for my family requirements, and budget constraints.

ABSOLUTELY A GREAT BUYING EXPERIENCE. KUDOS TO THIS DEALERSHIP.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ilia Pauloo

My Review of Rusty Wallis Volkswagen:
Unfortunately my previous car was ruined in a rollover accident and I was forced to purchase a new vehicle. Needless to say I was a "reluctant" buyer. Never having owned a VW naturally I was reluctant to switch from my american made car. With in moments of stepping onto the dealership lot that changed. Ilia Pauloo, the sales person I worked with was great at explaining both the VW and Rusty Wallis values and practices. He spoke to points like safety, convenience, and performance. With in a short matter of time I was testing driving the vehicle I had researched and Ilia was explaining almost every detail of the car. He made the transition into the finance department a breeze and even spent time with me after purchase to remind me of some of the subtle differences between this car and my former american clunker. Overall I would not only recommend VW after my experience but would point potential buyers straight to Rusty Wallis and their great dealer Ilia Pauloo

Share on Facebook

Was this review helpful to you? Yes | No