Ryan Auto Mall

Steve's Great Started working with Steve Friday morning 8/21, shopping for a Captiva. Shared some pricing I had been looking at with other dealers and Steve repli Started working with Steve Friday morning 8/21, shopping for a Captiva. Shared some pricing I had been looking at with other dealers and Steve replied that he had the best deal for me sitting on the his lot. Price he gave me looked great, visited Steve after work that day, car he was talking about looked great. I bought it and drove it home a hour later. GREAT EXPERIENCE!!! More

Great Kevin Haugen was excellent to deal with!! Process went smooth and easy! Would definitely buy from Kevin again in the future. Thank you so much!! Kevin Haugen was excellent to deal with!! Process went smooth and easy! Would definitely buy from Kevin again in the future. Thank you so much!! More

Very good buying experience I recently bought a RAM 15500 from Melisa Rokala. She was very helpful in helping find the truck I wanted and helping me to get it purchased and deliv I recently bought a RAM 15500 from Melisa Rokala. She was very helpful in helping find the truck I wanted and helping me to get it purchased and delivered. I had a very positive experience at the Ryan dealership in Buffalo and Melisa did her job well making the transaction easy and efficient. Dane was very helpful too explain the financing to me and getting me out the door. More

Fantastic visit to service dept for my Jeep, Compass I know when I call and request help for me and my Jeep, I can trust the guys in the service dept. They were so great and polite and courteous to me an I know when I call and request help for me and my Jeep, I can trust the guys in the service dept. They were so great and polite and courteous to me and friend with me, I was stunned. They got the job done in amount of time said and now my Jeep drives like new. We were given a ride home to Delano so not have to spend 3 or so hours in dealer store. What a nice young man and I wish I could remember his name. Brought us home at noon. Over all, I am so very pleased and yes, secure to know you are there if I need anything with the Jeep and you always have been. Thank you also, Sandy Kespohl More

Great service It is always nice to just pull in to the Express service for an oil change. They are efficient and do a great job. They are on top of any recalls or a It is always nice to just pull in to the Express service for an oil change. They are efficient and do a great job. They are on top of any recalls or any other things that may need attention to my vehicle. Thanks :) More

Bruce is awesome! I recently purchased another vehicle from Bruce and could not be happier! He provides great service and always goes above and beyond what you would e I recently purchased another vehicle from Bruce and could not be happier! He provides great service and always goes above and beyond what you would expect from a car salesman! I intend to return to Bruce for my future car needs! More

TAKING CARE OF MY CAR Needed tires on my 2011 Cadillac DTS. Also needed oil change and inspection of the car's needs. Ryan's Dealership in Buffalo, MN serviced the car in r Needed tires on my 2011 Cadillac DTS. Also needed oil change and inspection of the car's needs. Ryan's Dealership in Buffalo, MN serviced the car in record time. Good service and friendly Ryan folks keeps me coming back. Luz Campa More

Great customer service Purchased a truck from Doug Rambow. He is a great guy and worked hard to help me with the purchase. I highly recommend Doug and Ryan Chevrolet. Purchased a truck from Doug Rambow. He is a great guy and worked hard to help me with the purchase. I highly recommend Doug and Ryan Chevrolet. More

Great experience! Unlike any other car dealership! We recently purchased a vehicle from Doug Rambow at Ryan Auto Mall. He was great to work with! I would recommend this place to anyone, great customer We recently purchased a vehicle from Doug Rambow at Ryan Auto Mall. He was great to work with! I would recommend this place to anyone, great customer service and not pushy like other places we've been. And they worked with our "not so great" credit! Thank you Doug! :) More

Recent service experience at Ryan Automall My Jeep Cherokee was in for warranty work (cylinder head) and two additional recalls for six days, and then after pickup I had to return again the nex My Jeep Cherokee was in for warranty work (cylinder head) and two additional recalls for six days, and then after pickup I had to return again the next day after Jeep was not operating properly. Initial contact was good and scheduled a day when a courtesy vehicle would be available. Picked up the vehicle after "completion" on Tuesday and was able to get all the way to Rockford before realizing things weren't right with the engine. Called next morning, Erik told me to stop back in and they would take a look at the check engine light returning. Said if he wasn't available, ask for Matt. Stopped back in that afternoon and they spent an hour plus making the final repairs. There was certainly frustration with being told the Jeep was ready and then finding out the truck was not operating properly. This happens, I get it. I was told they were working on a "miss" the last day and thought it was a bad spark plug. Although the issue with the engine was most identifiable while in gear and at idle (although it got more intensive as you drove it). Not sure this was test drove or just trying to figure it out in the shop. Regardless it cost me another roundtrip to Buffalo and canceling plans for the following afternoon. Couple of suggestions/observations: Would have been helpful to tell me what I needed for the courtesy/rental vehicle (driver's license and proof of insurance). Had to scramble to locate the insurance information and was in a hurry so it would have been nice to know ahead of time and it would have saved me time. Service writing is a tough job as I've done it myself. That said, the customer service aspect is key to an experience and loyalty to a brand and location. My dealings with Erik were good. My interactions with Matt were not. A voice mail from Matt on Monday evening, my returning of the courtesy vehicle and picking up my Jeep from Matt on Tuesday and the bringing back of my Jeep for the completion of the job on Wednesday and stepping out of the car with Matt on Wednesday was not a pleasant experience. In all three cases I felt like I was an annoyance or interrupting his day. There were awkward side conversations to employees (I get he is the service manager) while standing with him and again I didn't feel there was much appreciation (I get it was warranty work) for my business. Hopefully this was just a bad few days or maybe I caught him at the wrong time on these three days. More