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Rye Subaru - Service Center

Rye, NY

4.7
628 Reviews

628 Reviews of Rye Subaru - Service Center

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April 20, 2024

Everything was done with friendly professionalism and efficiency, from securing the car to preparing the paperwork. The experience was trouble-free and smooth. More

by bmchin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary the business manager
Apr 21, 2024 -

Rye Subaru responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 17, 2024

I have used Rye Subaru for many years. Glenn explained what the service performed on my car. Very friendly and efficient staff. More

by barblc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that Glenn had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

April 17, 2024

The service was punctual and very pleasant. Sebastian is an asset to the Rye Subaru Department. It was a good experience! More

by PAM.MOYER
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Rye Subaru responded

Pam, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sebastian met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

April 14, 2024

I have been a loyal customer at Rye Subaru for 3 years, after buying my CPO Crosstrek there. Their costs are very high, but after spening thousands each year, one would think there'd be some reciprocal loy More

by CRADIST54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2024 -

Rye Subaru responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind contacting us so we can speak directly, we’d love to address your concerns in detail.

April 13, 2024

Poor Co-ordination between parts and service dept. Said part was in stock when it wasn't Took three days to get right part, car requires special battery at a very high price .( $567.00 ) Used UBER 3 tr More

by DaveBalun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastian Alvarez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2024

Very helpful staff and efficient service, especially Paula Mejia. The credit incentive was very handy and we used it for a small service job. I will continue having my new Subaru Outback serviced at Rye More

by SUMAAGOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Rye Subaru responded

Thank you so much for your kind words for Paula, and for taking the time to leave us this wonderful feedback!

April 10, 2024

They were supposed to top off all the fluids, but the wiper washer fluid was empty the next day when I got on the highway. Obviously, they didn’t check on the fluids. More

by LAWHON13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Rye Subaru responded

I am sorry to hear about your experience and would love to get to the bottom of it with you and see if we can come up with something to turn it around for you as quickly as possible. If you would be willing to continue the conversation, I would appreciate the opportunity to address your concerns. Please get in touch with Eric Pagan, General Manager, at (914) 967 6300 or by email at eric@ryesubaru.com.

April 08, 2024

The service was quick and well done! Glenn explained the work that needed to be done and kept us informed as to what was happening with our car. More

by COLINMBYRNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Bollinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Rye Subaru responded

Colin, Thanks for sharing about your experience with Rye Subaru. Glenn and our team appreciate your business and hope to see you again soon!

April 07, 2024

Great response and effort made to fix my problem in a timely fashion. Thank you! More

by GLORIA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Rye Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Gloria, for choosing Rye Subaru!

April 05, 2024

Great service, helpful, communicative, reliable, flexible. Helpful when I call to schedule as well as we I need to reschedule. More

by MSG52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2024 -

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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