S & K Buick GMC - Service Center

Best Dealership I have even gone to I own a GMC and a Subaru. I have had much success with both vehicles. That being said, S&K GMC is simply and hands down the best dealership and servi I own a GMC and a Subaru. I have had much success with both vehicles. That being said, S&K GMC is simply and hands down the best dealership and service provider in the area. I would run out of space for all the positive words, "Practically Perfect In Every Way!!!!!!!!!!" A. J. Brown I can not thank you enough. My wife's Subaru broke down on I-55. I was at work. I made one phone call to you. You arranged for a tow and ensured her safety. You organized the service needed. I have never felt so protected and taken care of. You provided for my family while I was out of the area at work. You truly have made a statement that I hope other dealerships will take a page from. I have been in the Springfield area for 14 yrs now and I have dealt with other dealerships. I have never been steered wrong or had service or work done that was not needed. If you want the definition of professionalism and value and customer care. Look no further. S&K GMC is the first, last, and only place to shop, buy, and have service done. Thank you A.J. Brown and S&K GMC truly a great combination in the Springfield, IL area. More

Dear S&K, We blew a transmission on I55 with our Dear S&K, We blew a transmission on I55 with our Chevy Suburban pulling a travel trailer Thursday Dec26th. We're from Iowa and knew no one in Springf Dear S&K, We blew a transmission on I55 with our Chevy Suburban pulling a travel trailer Thursday Dec26th. We're from Iowa and knew no one in Springfield. After asking around we got the name S&K and went on the Internet and got their number. AJ Brown went to work and got us a tow truck and towed our trailer himself to S&K. Within 24 hours it looks like he'll have us back on the road. This, to me, is beyond all expectations. If we were going to break down, this is the place without a doubt! Thank you AJ and all the S&K Dealership for your outstanding service! Tom and Teri Wilton, IA More

This place has horrible service and will cost you a lot of money along with disrespect from clueless employees. They gave me a diagnostic on my car for a PASSENGER door being broke and i was told i needed of money along with disrespect from clueless employees. They gave me a diagnostic on my car for a PASSENGER door being broke and i was told i needed a DRIVER's door module. I was already told by 1 Stop Auto Shop that I needed a module for the door but without the proper test, which only certain places have due to high cost, could not be sure. I then took it to S&k at the recommendation of 1 Stop. i went to autozone to get parts for something else already getting fixed and they told me to try landmark cadillac because they might be cheaper. To my surprise it was whole $100 cheaper. I called back to verify the price at S&K and A.J. Brown, the service manager that made this a horrible experience, immediately caught an attitude and told me "well take it over there then." I am a Soldier and a single parent. We don't make a lot of money and every penny counts so i went over to landmark. I called again to ask what exactly i needed and i was told a DRIVERS DOOR MODULE. I said why would i need that for a passenger door. He cut me off and said again, very rudely, A DRIVERS DOOR MODULE! i said ok i'll tell them. I went to landmark but I did not get another $90 diagnostic because i figured that would be ridiculous and trusted A.J. Brown. I said why would they say i need this part for the passengers door and landmark said with it being electrical it could be causing an issue in the other door but had no way of knowing without the diagnostic. The part being electrical cannot be taken out once it's in. The people at Landmark said that the DRIVERS DOOR MODULE that A.J. Brown told me i needed did nothing. A.J. told me they are ignorant and had no idea what they were doing. The guy working on my car has been working on Cadillacs for 35 years according to the certifications on his wall. A.J. said it must be reprogrammed. They said it didnt need it, their diagnosis was just wrong. I went back to S&K expecting a reprogramming and be done with it. A.J. walks back in and said "we went in and it DOESN'T need reprogramming (just like landmark said) it works just fine." I said “no that's not true the passenger door still does not work.” He said “but its here for the drivers door.” I said no that door has never had an issue. He said "you brought it here for that and you knew exactly why you brought it here and understood that when you brought it." I'm furious at this point and said, "Why would i bring something that works to see you and you told me on multiple occasions it was the DRIVERS DOOR MODULE. Apparently you didn’t check to see if the door worked." He continued to call me a liar without using the word, completely disrespecting me. They checked the car again and the PASSENGER DOOR MODULE, at $367 and all the time i've taken off work resulting in a loss of over $100 in wages, was the issue! I recorded by video, from my cell phone hip case the whole second conversation as his boss Randy Powell sat there and let A.J. disrespect me again and call me a liar saying that him and his team knew exactly what they were doing and what i asked for. So WHY did this man and his team NOT CHECK THE FUNCTIONALITY OF THE DOOR AND HOW IF THE DOOR STILL WORKED WAS IT BROKEN! He told me and his boss that the notes in the computer, which are written by him and his team, not the computer, stated it was that door. A.J. Brown and at this point S&K Buick on Dirksen in Springfield, IL IS A DISHONEST USED CAR DEALERSHIP! DO NOT TAKE YOUR CAR FOR SERVICE THERE! I cannot speak on the sales teams or the quality of their cars, only on the service teams inability to tell the truth when they make a mistake costing me at this point over $500. I also informed them on video that i have uploaded to Youtube, if you'd like to see it, that i will be taking them to court, the attorney general’s office, and the better business bureau as well as news channel 20. More

aj is my service person for my 2011 canyon and my 2010 camaro he is excellent i get in and get out as quick as possible mary my salesman is very good at his job when its time for a new car i will visit ma camaro he is excellent i get in and get out as quick as possible mary my salesman is very good at his job when its time for a new car i will visit mark More

the service department has always been very good about my needs. rodney has had my best interest and service work done to my satisfaction. i would recommend s&k to anybody. needs. rodney has had my best interest and service work done to my satisfaction. i would recommend s&k to anybody. More

I am very happy with their service department and have always had a good experience whenever I took my truck in for service. Service after the sale is important to me. always had a good experience whenever I took my truck in for service. Service after the sale is important to me. More

Without a doubt the BEST dealer experience I have had in Springfield, IL. AJ truly cares for the customer. The repair was made as promised both in quality and in the time frame outlined. Your office staff a Springfield, IL. AJ truly cares for the customer. The repair was made as promised both in quality and in the time frame outlined. Your office staff and courtesy van people are good ambassadores for S&K. More

Late in the morning when driving my Cadilac, the alert on the dash indicated the need for coulant. The temperature of the coulant rose rapidly as I parked for my doctor's appt. A call to Rodney at S & K in the dash indicated the need for coulant. The temperature of the coulant rose rapidly as I parked for my doctor's appt. A call to Rodney at S & K indicating my need to leave the state early the next a.m. impressed on him my need for immediate service. They were able to replace the faulty water pump and have the car finished by 4:30 pm. More

Re: ECP Paint Seal Protection Service While waiting Re: ECP Paint Seal Protection Service While waiting for an oil change on our 2011 Buick LaCrosse, I ran into Mr. Yeske, the salesman who helped us Re: ECP Paint Seal Protection Service While waiting for an oil change on our 2011 Buick LaCrosse, I ran into Mr. Yeske, the salesman who helped us with the purchase of this car. I inquired about the above service, and he referred me to Mr. Norton. Mr. Norton described the paint seal service, answered my questions and furnished the internet address for more product information and warranty. After reviewing this data at home, I ordered the service from Mr. Norton. He set up the service to accommodate our schedule and arranged for a loaner car so my wife could attend a Board Meeting and luncheon that was important to her. The shop people made the car, including the wheels, look brand new--just like it did in the showroom eight months previous. Mr. Yeske revised the driver's seat position for me and demonstrated how to use the remote engine start. Thanks to Mr. Norton and Mr. Yeske, the above service went very smoothly. More

very helpful and they take care of you. been to other dealers in town-my town. and they all could use some training to treat people. At sk me and the wife were treated very well. they took the time to ma dealers in town-my town. and they all could use some training to treat people. At sk me and the wife were treated very well. they took the time to make sure everything was right and to our needs and satisfaction. never any problems if we had to go back for service. they do there job and take care of the people. they even washed my truck! great dealership. will be back and buy again when time comes around. Keep up the good work. Tom-Becky Quinn More