SONS Ford Auburn

I purchased a car from this dealership but they did not follow through on promises made. They will now not return phone calls or respond to emails. They made the sale so now they don’t care about customer follow through on promises made. They will now not return phone calls or respond to emails. They made the sale so now they don’t care about customer service! I would definitely not recommend trading with Sons Ford! More

Horrible service techs just now Kept my newly purchased car for 45 days to fix a fuel guage not working. Tore the under cover of the front bumper. Had to fix it myself. Rig just now Kept my newly purchased car for 45 days to fix a fuel guage not working. Tore the under cover of the front bumper. Had to fix it myself. Right front tire was leaking air. Took to a tire store couldnt be fixed due to it had a plug so had to buy a tire. Yes, a plug in a front tire. Not a patch.. Service Manager does not care about the customers. Techs dont care. More

Great Purchasing Experience and Great Continued Service I purchased my 2013 F-150 from Austin Mckerley in September 2018. He was truly honest and up front about the entire deal, and we ended up purchasing a I purchased my 2013 F-150 from Austin Mckerley in September 2018. He was truly honest and up front about the entire deal, and we ended up purchasing a great truck at a great price. Jody Fowlow, the GSM, took care of our financing. He was a really nice guy, and very funny! While we were waiting in the lobby to sign our papers, the General Manager, Richard Harrison, came out to shake our hands and thank us for our business. Austin later referred us to Mr. David Rusk for our service, and he was very friendly and helpful. Ryan, the Parts Manager, even helped us get a new set of WeatherTech Mats. This has truly been a wonderful experience, these guys really feel like a family and make you feel like you are a part of it! I will be a lifetime customer at this dealership! More

Overall, Pleased with Their Level of Service Overall I’m pleased with the level of service from the sales department. All of my initial issues were rectified within a reasonable time and I’ve gra Overall I’m pleased with the level of service from the sales department. All of my initial issues were rectified within a reasonable time and I’ve grateful for that. Cons: Subpar knowledge base on vehicle features, fluids weren’t topped off after purchase (radiator, windshield wiper fluid), missing truck bed cleats, not the greatest service department. Pros: Reasonably priced, accommodating to customer demands, military friendly, and great customer service. I Purchased a used 2016 Ford F-150 King Ranch SuperCrew More

Class Act I went to purchase a new vehicle and had the best experience. Jody, Dan Tuck, and Jennifer we're absolutely awesome. Keep up the great work I went to purchase a new vehicle and had the best experience. Jody, Dan Tuck, and Jennifer we're absolutely awesome. Keep up the great work More

SERVICE DEPT.. I HAVE A 2015 LINCOLN MKS THAT HAD BATTERY PROBLEMS . THEY TRYED TO CLEAN THE POSITVE BATTERY POST AND CABLE, BUT STILL DON'T HAVE CLEAN. I HAVE A 2015 LINCOLN MKS THAT HAD BATTERY PROBLEMS . THEY TRYED TO CLEAN THE POSITVE BATTERY POST AND CABLE, BUT STILL DON'T HAVE CLEAN. More

OVER PRICED SHYSTERS! First off yesterday I drove over an hour away to look at a truck that AUTONATION has and I get there about a hour before they close and nobody is the First off yesterday I drove over an hour away to look at a truck that AUTONATION has and I get there about a hour before they close and nobody is there due to the Al/Ga football game. Ok next day I call and try to get more information on the price. They never could give me a straight answer. However a lady assured me that they are willing to do whatever it takes to make a deal happen. I set up an appointment to make sure somebody would be there. Get there look at the truck and ask about the price again and never get a straight answer. Their website showed MSRP minus rebates and discounts which came down to xxxxx. Well they finally tell me a number on the truck and it is over MSRP or $10,000 over what web showed. And yes it was the same truck online. I then question them about it and they are like it is the tires that we (Ford) added, lift kit and one other thing. I am like just tires, no rims, and a lift kit and the other thing is no where near $10,000. They responded and said yeah it’s about $2,800.... ok well what is the other $7,200 that is still over MSPR. Oh I forgot, they then told me it was a demo truck meaning that a higher up drove it for 3,700 Miles. And they get discounts for demos, but they don’t pass it along. Not to mention the truck was over a year and a month old already.. DONT GO TO AUTONATION FORD AUBURN! . Go a couple exits up 85 north to Opelika Ford. I called them 9 min before they closed and told them I was on my way. They stayed untill after 10 pm to sell me my truck. They gave me a really good price, worked there butts off, and made it a very easy and pleasant experience. Thank you Opelika Ford. I love my new truck! More

David Rusk in service is awesome! My F150 oil light was coming on and off. I was in Auburn visiting my college students. I made a unexpected stop by Automation Auburn to the service d My F150 oil light was coming on and off. I was in Auburn visiting my college students. I made a unexpected stop by Automation Auburn to the service department to get it checked out. David from the start asked the issue and immediately came out and looked at my truck. He was very nice and caring and got my truck into service within 15 minutes. He kept me informed and even offered us lunch. He made our near tragedy into a delightful visit. Thanks David! More

The Wilsons GREAT Guy with the red jordans Stan is A awsome guy. The man with the red jordans.Work with us till the end. Thanks we will send you some customers. The Wilson family. Montgo Stan is A awsome guy. The man with the red jordans.Work with us till the end. Thanks we will send you some customers. The Wilson family. Montgomety al More

Service dept is ridiculous Service department is horrible! I started having transmission problems when my Explorer had around 17,000 miles. Over the span of a year, I took my Service department is horrible! I started having transmission problems when my Explorer had around 17,000 miles. Over the span of a year, I took my car in for service 4 times. The first 2 times they could find NOTHING wrong with my transmission, even though every time I drove it, the issue was there. On the third visit, they miraculously found "something" and supposedly fixed it. Two days later, same problems. Tried to schedule an appointment for 2 months (from Oct.-Dec.) every time I checked they were super busy and advised that I should wait. Finally got an appt. for Jan. Get to the department to drop car off and they don't even have my appointment down. As I am waiting for a ride to pick me up, assistant service manager comes out and tells me ALL their technicians have resigned and they will not be able to service my car. UGH!!! I decide to call and make an appt. at Opelika Ford. They get me in that minute, call me back an hour after I drop my car off and tell me I need a new transmission. No kidding?! They ordered my transmission and my car should be ready in a few days. Now, why couldn't AutoNation in Auburn figure this out? So frustrating. I will say, Ryan at the service desk in Auburn has always been kind, but that's the only plus from this service department and the only reason I gave them 2 stars. I will NEVER buy another vehicle from this Ford Dealership More