My wife's 9-5 wagon broke down and was towed to their shop. Picked-up car after they said it was repaired and paying $800 bill. Engine was making loud screeching sound while trying to drive out of their parking lot. They re-checked car and insisted that the engine needed a major overhaul and lower end of engine needed replacement. Nick's story kept changing when asking questions and he was not willing to put anything down in writing or provide an estimate. Had car towed to an independent Saab specialist in Branford, CT for a second evaluation and they correctly diagnosed the problem with the turbo, promptly performed the repairs, and we have put 10+K engine trouble free miles on the car since. The dealer owner, Craig Zoufaly was unapologetic about the misdiagnosis, the one week the car spent in their shop without resolution or written estimate, and was unwilling to reimburse us for the 2nd towing charges which should not have been necessary. Got the definite feeling they were trying to take advantage of us. Honest answers and work are available nearby at the Swedish Performance repair shop in Branford.
I Recommend This Dealer:
Nick Saccomanno, Craig Zoufaly
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