Safford Brown VW of Richmond

This concerns the service department only. i took my VW for 100,000 mile service and inspection i bought my car and had it serviced here for 10 years. this time i was told my brakes pads an i took my VW for 100,000 mile service and inspection i bought my car and had it serviced here for 10 years. this time i was told my brakes pads and rotors needed changed they were within 1% good enough to pass inspection but needed taken care of. I chose not to and took to my local mechanic. Not only were my pads at 50% the rotors were good ! whoever is running the service department should be ashamed i will never be back !! More

Horrible place with very bad service. They sold me a Tesla with illegal tint, I went back to them to get and inspection and Don in service actually said I am the one who put the tint on. They sold me a Tesla with illegal tint, I went back to them to get and inspection and Don in service actually said I am the one who put the tint on. This guy is so bad I even showed him a photo when I purchased the car and the tint is apparent with the sales person even in the photo and the date and he still denied it. Be very careful there was also a problem with the trunk lid that causes the power in the license plate to not work. They offered no solution and I am stuck with a car I can't drive that I paid $50k for. More

Terrible service! !!! I bought a Tesla and they put the tires on wrong, causing damage that I had to pay for!!! They also put the wrong parts on the car, which I also h !!! I bought a Tesla and they put the tires on wrong, causing damage that I had to pay for!!! They also put the wrong parts on the car, which I also had to pay for! It has taken them forever to provide the title to the car! Been without the title for 2 months! This is a TERRIBLE dealership! STAY AWAY FROM THIS TERRIBLY RAN PLACE, UNLESS YOU HAVE AN UNLIMITED AMOUNT OF MONEY TO SPEND! This place is a complete rip off!!!!! More

I had a great experience with the sales staff at this location. Jay was especially patient and understanding with my needs. I look forward to returning here again in the future. Keep up the good work!!! location. Jay was especially patient and understanding with my needs. I look forward to returning here again in the future. Keep up the good work!!! More

Ms Tiera was so polite and helped me out alot thank you she greeted me with joy she greeted me with joy More

Great place to shop a car and service staff are great and friendly I recommend this place friendly I recommend this place More

Absolutely amazing team. Everything was very helpful. Everyone was so helpful and kind. Would definitely recommend Everything was very helpful. Everyone was so helpful and kind. Would definitely recommend More

Shout out to Ms. Tiera Brown she listens and had the answers to all of my questions very good customer service!! Tiera Brown she listens and had the answers to all of my questions very good customer service!! More

I called to make an appointment and I was taking care of with friendly service.... the people there greet you in make you feel welcomed with friendly service.... the people there greet you in make you feel welcomed More

I had my first visit at Brown's last week and it went exceptionally. The employees did everything in a timely manner, were polite and extremely knowledgeable. I look forward to returning very soon exceptionally. The employees did everything in a timely manner, were polite and extremely knowledgeable. I look forward to returning very soon More