Safford Brown VW of Richmond

Colby Hall was a fantastic sales representative. He was patient and answered all of my questions. I was very pleased with my service and would recommend this dealership and my sales representative to anyo patient and answered all of my questions. I was very pleased with my service and would recommend this dealership and my sales representative to anyone. More

Mr. Hall was an excellent sales rep. His customer service was fast, friendly and he aimed to please his customer. I would recommend him and this dealership to anyone whom may be searching for a new or used v was fast, friendly and he aimed to please his customer. I would recommend him and this dealership to anyone whom may be searching for a new or used vehicle. More

This particular sales representative took the time out to educate me on the financial aspects of my purchase. Mr. Hall answered all my questions with no hesitation. Appeared knowledgable and confident wi educate me on the financial aspects of my purchase. Mr. Hall answered all my questions with no hesitation. Appeared knowledgable and confident with all his responses. These make me feel confindent with my purchase. Mr. Hall works well with first time car buyers and even those who appear to Be seasoned in the car buying experience. Thank you Mr. Hall for all you have done for me. More

Awesome service, he made me feel like I was getting the best deal possible. He worked with me to pick out the coolest yet affordable car for my situation. I didn't feel like I was being taken advantage o best deal possible. He worked with me to pick out the coolest yet affordable car for my situation. I didn't feel like I was being taken advantage of like I had been with past dealers. I wasnt rushed to make my decision, and I was able to contact Colby at all time throughout the whole decision process. I will certainly be coming back to Colby Hall in the future when its time to buy cars for my wife and kids. Thank you Brown's Volkswagen for giving me a better, renewed outlook on the car buying process and thank you Colby Hall. More

I must say that this was my first experience buying a car and from the time I walked in the dealership Mr. Hall assured me that the car buying process would not be stressful as I had anticipated. Being a ne and from the time I walked in the dealership Mr. Hall assured me that the car buying process would not be stressful as I had anticipated. Being a new college grad , I was hesistant to make such a big purchase but Mr. Hall was a wonderful salesman that made the process easy for me to understand as well as being comfortable with my payments. I want to thank Mr. Hall for helping me with chosing the right car. I will return to Brown's again to buy my next car. Mr. Hall was defenitely not one of your typical salesman that hassles you. The Brown's dealership should be proud to have Mr. Hall as a great salesman!!! More

attempted to purhase 2012 Passat TDI fully loaded--they took deposit 7-23 w delivery promised 9/1--as I was out of country then asked them to call 9-12 when back--on 9/16 I called to see if I could p/u car took deposit 7-23 w delivery promised 9/1--as I was out of country then asked them to call 9-12 when back--on 9/16 I called to see if I could p/u car--was told orig sales person no longer there--car not there either. Dave (salesmanager) came on and informed me they didn't know when car would arrive would have better idea next week then had the audacity to tell me bosses wife was waiting also or perhaps I needed help paying for the car (we pay cash for all our new vehicles) and he would help w finance. Also informed me that he would refund my deposit if I would like and that they had my credit card number written on the sales ticket at which time I informed him that all employees would be suspect if my credit card was compromised. When asked why no xxu he stated he was following up now--even tho it was I would had placed the call. 5 days later Greg called to inform that they still had no delivery date but late Oct to 1st of yr possible and went into a story about TDI not being made first and the color I ordered not being made yet. He then refunded my deposit and stated he would shred form with my credit card number. Would not recommend this dealer. Will find another dealer who can deliver a Passat TDI. More

Most knowledgable and friendly staff I have ever dealt with buying a car in 25 years. Greg Shank was wonderful. I would recommend to all my friends and family. with buying a car in 25 years. Greg Shank was wonderful. I would recommend to all my friends and family. More

I had a water issue with my GTI due to Irene and I just showed up at Brown's VW yesterday with no appointment. I have done my service in the past at West Broad VW (by my home) but these guys were closer to showed up at Brown's VW yesterday with no appointment. I have done my service in the past at West Broad VW (by my home) but these guys were closer today. They got me in and out quickly and then No Charged me for the repair!! Who does this anymore? The fresh popcorn was a nice touch. Thank you!!!! More

I have purchased 2 vehicles from Browns and have been a customer for over 2 years. Took my car in today for a service visit and I must say, their commitment to their customers is unmatched in the area. F customer for over 2 years. Took my car in today for a service visit and I must say, their commitment to their customers is unmatched in the area. From the General Manager to the Sales Staff to the Service Staff, they always make sure when I leave that everything is fully taken care of. "Drive Happy" is more then a motto to them, it is a commitment to 100% customer satisfaction. I have bought several new cars from several other dealers in the area, and thanks to the exceptional customer service and value I receive from them, I am a loyal customer for life! Thank you Brown's for taking care of me and making me feel like I am your #1 priority when I am there. Keep up the good work guys!!! More

I would rather go to the dentist than deal with these guys. Sales staff needs remedial training on things like basic manners and customer service. I was treated very rudely, sales staff was smug and cond guys. Sales staff needs remedial training on things like basic manners and customer service. I was treated very rudely, sales staff was smug and condescending. I had to make multiple attempts to contact just to get a quote and then when I finally did get my salesman to respond I could not believe how he spoke to me. If you want/need VW sales and service, go to West Broad Volkswagen, they actually understand how to treat people with respect and professionalism. Brown's should be closed and run out of town More