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Safford Brown VW of Richmond

Richmond, VA

4.5
114 Reviews

10501 Midlothian Turnpike

Richmond, VA

23235

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Showing 114 reviews

September 15, 2022

I had a great experience at this dealership and I’m very pleased with the service I received! More

by Kaylah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathon Scoggins
Sep 16, 2022 -

Safford Brown VW of Richmond responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

September 14, 2022

Browns is always great working me in for my oil changes. Thanks its much appreciated More

by carebear_6633
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cooper
Sep 16, 2022 -

Safford Brown VW of Richmond responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

September 14, 2022

Everyone here was so friendly and helpful! I will recommend to all my friends and family! More

by savannah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cooper, Donald Ellis, Michael Lindefeld, Werley Tejeda, Robert Lawhorne, Donald Wood
Sep 16, 2022 -

Safford Brown VW of Richmond responded

We cannot thank you enough for your wonderful review of Brown's Richmond Volkswagen and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

September 14, 2022

Pleasant experience with all people involved. I felt like they were really working with me instead of just looking for a sale. Would definitely recommend. More

by Anderwade
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Dix
Sep 16, 2022 -

Safford Brown VW of Richmond responded

We cannot thank you enough for your wonderful review of Brown's Richmond Volkswagen and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

September 14, 2022

I’ve purchased four vehicles from browns, and continue getting all of my maintenance done at Browns. The staff is beyond accommodating and so pleasant to deal with! More

by MahalaMarie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cooper, Michael Lindefeld, Ted Sisk, Ed Dix
Sep 16, 2022 -

Safford Brown VW of Richmond responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

September 14, 2022

Streamlined processes have made visiting Brown’s an enjoyable experience. The staff are pleasant from the entrance to the exit and the level of knowledge is unparalleled. More

by C. Bates
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Beyer, Wayne Bryant, Jeffrey Cooper, Andrew Dalton, Donald Ellis, Milton Gonzalez, Michael Lindefeld, Ted Sisk, Werley Tejeda, Jonathon Alley
Sep 16, 2022 -

Safford Brown VW of Richmond responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

September 14, 2022

The finance process was seem less. The dealership experience was awesome. I will definitely recommend. More

by Kmilrtime
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rabih Saba, Ed Dix, Kenny Miller, Jordan Cook
Sep 16, 2022 -

Safford Brown VW of Richmond responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

September 14, 2022

The sales and service staff are great to do business with. The service department is very professional and they fix it right the first time! More

by Cmpayne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Bryant, Jeffrey Cooper, Milton Gonzalez, Kenny Miller, Mo Bouhafra
Sep 16, 2022 -

Safford Brown VW of Richmond responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

September 13, 2022

I always feel welcome and treated good, they bring my car in for service whenever I want without an appointment. Nobody else does that. More

by Mezrine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cooper
Sep 15, 2022 -

Safford Brown VW of Richmond responded

Thank you for this wonderful review of Brown's Richmond Volkswagen! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

May 18, 2022

I just purchased a vehicle from Brown's. My husband and I worked with Angelica and she was amazing! She, and the entire team, made us feel comfortable, not pressured, and were incredibly kno More

by nursemeg06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelica
May 21, 2022 -

Safford Brown VW of Richmond responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998