Salinas Honda

I received excellent service for my car. I worked with Edward in the service department who educated me and helped me make decisions about my car and what I needed to have done! Thank you I worked with Edward in the service department who educated me and helped me make decisions about my car and what I needed to have done! Thank you Edward!. More

Overcharged for diagnostic test…wasn’t even the issue. Taken advantage of don’t go there Taken advantage of don’t go there More

The service department here is terrible. I bought a used Honda CR-V from another dealer about a hour and a half away and decided to get what’s called a pre-purchase inspection done at Sam Linder Honda. Befo Honda CR-V from another dealer about a hour and a half away and decided to get what’s called a pre-purchase inspection done at Sam Linder Honda. Before dropping the car off I had two concerns: noisy brakes and a noise coming from the rear of the vehicle. Sam Linder’s service department took the car in and didn’t find anything wrong other than it needing an alignment and a brake fluid change. With 40,000 miles on the odometer I figured OK sounds fair. Between the cost of the inspection and the two services I paid over $400. When the car was ready I picked it up after hours when I got out of work. IMMEDIATELY as I was heading home I noticed something was wrong. When I got on the highway I felt a vibration under the front end and after arriving home I heard a ping from the right side every time I turned the wheel. Before even getting out of the car I messaged the service advisor on their messaging service about the two issues. I made it clear that both of these new issues were not present before the car was in there shop. She responded the next morning and asked if I could bring the car back. My wife had some appointments the following few days and we could not take it in right away. We set an appointment for them to take a look at the vehicle a couple weeks later. Initially, during the ride along the tech claimed he couldn’t hear/feel anything but later confirmed he heard the pinging. They told my wife we would need to pay another $180 to have it diagnosed. Naturally I thought that was absurd given the fact we did not have these issues prior to bringing the car in. I called and eventually spoke with the service manager who was quick to tell me there was no way they caused the issues. He pulled up the initial report and I asked if it was possible they did the alignment wrong. He said no because “they only checked the alignment.” I told him no I PAID to have the alignment done. He sounded confused and asked me to hold on. A few moments later he tells me go ahead and bring the car back in and they’ll check everything to make sure the work was done right. I stopped him and asked for clarification on whether or not the alignment I PAID for was actually done. He completely sidestepped the question and repeated for me to just bring the car in and they’ll check it out. I reluctantly agreed thinking he’ll never admit it but at least they’ll get it done now and tell me what else is wrong with the car. Boy was I wrong. After taking the car back in (3rd time now) he tells me everything looks fine but they do hear the noise and will need to charge me $180 for a diagnosis. There is no way I’m paying for something that either they caused or (had it been there all along) they should have caught in the initial inspection I paid over $400 for! I shared my frustration and asked if I had brought the car right back in after initially picking it up and not waited would he still have charged me the $180? To which he literally said to me “Absolutely, you'd be surprised how many times people leave and come right back saying ‘you just did my oil change now my_______ isn’t working’.” At that point I thought I better just get my car the heck out of there before they screw it up even more. More