Sam Swope BMW

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Sam Swope BMW:
I've been taking both of my 3-series in for service for the past 7 years and have been very satisfied with the service department, and Edwin Thomas in particular.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Sam Swope BMW:
When I bought my M3 they wouldn't give me European delivery, so I just drove to Lexington where they were happy to take my money.

Customer service takes forever because they don't seem to carry any stock. An O2 sensor took 3 weeks to arrive, SMG parts are at least a week or two of waiting, nearly any part must be ordered.

I expected daily status updates but did not get this.

Until recently they were not open on Saturday. Swope Honda dealership has better service hours!

I have had 3 repairs performed that have had to have more work after the fact. SMG hydraulics leaked after their repair. Replacement of door seal left the sill plate unattached. Sun roof shade has had to be repaired twice (they were kind enough to perform the second under warranty).

Getting a loaner takes divine intervention.

The guys that work in the service dept are exceptionally nice, but it's a shame they aren't backed up by a decent dealership.

I know at least 3 other BMW owners that take their cars to Indy for service instead of dealing with SWOPE.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Sam Swope BMW:
I have tried to deal with the sales side of this dealership on three occasions over the past 19 years and have encountered nothing but lies, incompetence, and just plain ignorance. They are the only local BMW dealership and have a lock on the local market. They are nothing short of incompetent. In light of the premium product that they are selling, the sales people should be nothing short of knowledgeable and interested; they are simply the opposite. On two occasions in the past when I tried to deal with them in obtaining a new vehicle, the salesmen did nothing but lie to me, repeatedly. At the latest encounter, the salesman was obviously ignorant regarding the BMW 5 series coupe, and gave me a lease price that was way higher than I could obtain from a dealer several hundred miles away that I have dealt with in the past.<br>On one occasion, about nione years ago, I went on a test drive with a salesman. Everytime I asked a question, he had to refer to the &quot;book&quot; that he brought with him for the answers to my questions regarding the technical aspects of the vehicle. What do these guys do in their spare time between sales contacts? Obviously not learn about the premium vehicles that they are trying to sell.<br><br>This dealership should have its license with BMW North America revoked!<br><br>However, service is fine. I have had BMW's serviced there for the last nineteen years, and they are reasonably competent. They are light-years better than their sale counterparts. Service is OK!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Sam Swope BMW:
Our family has been going here for years since the time that my father's father worked for them, and we will likely continue to go due tot he sad fact that they are the only BMW dealer in the area, but we have had nothing but bad experiences here. From part availability when a car is in for repair, to lack of follow-up from the serivce department and sales, Sam Swope BMW has been nothing short of the most miserable automotive experience I've had. It's a shame, too, as more people in the area would likely drive BMW's if it weren't for their lock on the market.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Sam Swope BMW:
I bought a preowned 740i from this dealership. At delivery I was told (and shown on the warranty paperwork) that all inspections had been done. I had a minor paint issue one month later. The service manager refused to repair the spot, he said that I didn't pay extra for a &quot;visual inspection&quot; upon delivery so we won't fix it. I had my lawyer call and talk to them, all of a sudden they were very nice and even gave me a loaner..... This car had a known defect in the ngine (Nikasil) cylinders that erroded with Kentucky gas. BMW had a campaign to replace the entire motor free if the car failed certain tests. My car was still inside the window for replacement and getting near failure. I asked the dealer to replace the motor under the BMW recall. They said &quot;No, you don't have this type engine&quot;. So, I got the effected serial numbers from BMW, got under my car and wrote the serial number of the engine down. When I showed it to the service manger, they said, &quot;Well were not fixing it&quot; That pretty much sums up the service dept. As for the sales department, the last time I went in there to test drive an M3, the salesman said &quot;I'm going to need $500 towards a purchase order to let you drive the car&quot; If you decide to buy you can apply it towards the price other wise you loose the $500&quot; That pretty much sums up the sales department......<br><br>

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