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San Tan Ford

Gilbert, AZ

4.4
1,142 Reviews
Welcome to San Tan Ford! Located in Gilbert, AZ, San Tan Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with San Tan Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 480-621-3777 for your No-Obligation Internet Price Quote from our Internet Department.
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1429 E Motorplex Loop

Gilbert, AZ

85297

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Showing 1,142 reviews

September 16, 2021

We drove over 60 miles and passed up a bunch of Ford dealers just to come purchase our second SUV from John. He’s very responsive to questions and even came in on his day off to accommodate us. We have More

by Hilary
Recommend Dealer
Yes
Employees Worked With
John Dye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2021 -

San Tan Ford responded

Hi, we appreciate your feedback of our Staff's outstanding service! Thank you so much for being one of our valued guests and we look forward to your next visit!

September 09, 2021

yet another problem...brought car in for service....they did not correctly reattach the skid plate. now it is hanging off the vehicle as my daughter is driving to school. POOR SERVICE YET AGAIN!!! More

by mc_usma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service dept
Sep 24, 2021 -

San Tan Ford responded

Hi, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you if we still can. Please contact Roberto Taylor at (480) 621-3766 or at RobertoTaylor@santanford.com and we will do our best to make this better. We hope to hear from you soon.

Sep 24, 2021 -

mc_usma responded

Yeah. Great response after 2 weeks! I did contact him. He is your social media director and only seeks to do damage control. He doesn’t fix problems. Furthermore, I received a text almost immediately after posting this. FROM THE INTERNET SALES MANAGER!!! Yeah like that’s who I want to hear from. Someone trying to sell me a car!!!

Sep 24, 2021 -

mc_usma responded

Yeah. Great response after 2 weeks! I did contact him. He is your social media director and only seeks to do damage control. He doesn’t fix problems. Furthermore, I received a text almost immediately after posting this. FROM THE INTERNET SALES MANAGER!!! Yeah like that’s who I want to hear from. Someone trying to sell me a car!!!

September 09, 2021

Best experience I've had at a car dealer. This was a far, far better time than I've had at any dealer, ever. Good price, they didn't short me trade-in, no excessive or hidden fees tacked on. The s More

by dan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2021 -

San Tan Ford responded

Hi, we're pleased to hear everything was completed to your satisfaction! Our staff is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thank you for choosing San Tan Ford, and we hope to see you again soon!

September 08, 2021

John Dye was excellent to work with. Communication and professionalism was exactly what you should expect in a vehicle purchase. Everything was handled in a quick, efficient manner. More

by PG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

San Tan Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 02, 2021

San tan Ford was so simple to work with and John Dye made the experience so easy and fun!! Everything was efficient and explained thoroughly. More

by Gianna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2021 -

San Tan Ford responded

Hi Gianna, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

August 15, 2021

Customer service zero never a follow up call its like they don't care they offer a lot for your trade tell you they will work on it and never get some type of follow up. Communication is something they l More

by jmedrano8848
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember
Aug 31, 2021 -

San Tan Ford responded

Hi, we are so disappointed to learn of this situation you have described. Please give a call to Roberto Taylor at (480) 621-3766 or at RobertoTaylor@santanford.com and we will do our best to make this better. We hope to hear from you soon.

Oct 09, 2021 -

jmedrano8848 responded

I will reach out again. Iv reached out several times before but I will reach out again to Mr. Taylor and see how he handles customers.

July 13, 2021

I had Kieran Mitchell for my cars salesman he gets 15/10 I had Kieran Mitchell for my cars salesman he gets 15/10 Stars. He was amazing worked with me helped me try to get into the car when I was worried ab More

by zzr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kieran Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2021

Most pleasant car buying experience we've ever had! We were in and out of the dealership in 2 hours, which is normally unheard of. John Dye is the best salesman. Easy to work with and great communication. More

by azangel1080
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

San Tan Ford responded

Hi, we're glad you had such a wonderful experience with us! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

June 16, 2021

John was very professional and helpful. I would not hesitate to recommend him to anyone, and if I am ever in the market again to purchase a vehicle, I will definitely call John. More

by wolfman211
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dye
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 05, 2021

Excellent service. Helpfully and friendly staff, especially John Dye, our sales rep. He took us out on a test drive like I have never had. Great car buying experience. Thank you for everything. More

by JF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2021 -

San Tan Ford responded

Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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