San Tan Ford - Service Center

Not only would I not recommend them, after 33 years of Ford ownership, I'll never buy another Ford and the experiences with this dealership are the reason. Unless you know exactly what the problems are wi Ford ownership, I'll never buy another Ford and the experiences with this dealership are the reason. Unless you know exactly what the problems are with your car, don't go there for service. I gave them a description of what I felt was wrong, so the service dept. only looked into that, said nothing was wrong and fixed nothing. After several visits to get the issues fixed, the got worse and SURPRISE, my warranty is now expired. Now they seem to have the intelligence to diagnose the problem and for a mere $1000 they will fix it. More

all of the personel at the dealership have been very helpful and curtious. I think that they are very business like without being overly agressive in their approch to all the matters for the sale and fi helpful and curtious. I think that they are very business like without being overly agressive in their approch to all the matters for the sale and financing of the vehicle i purchased. Their responce to a damaged molding was very positive and non confrontational, replaced with no hassel. The San Tan Foord team is great befor,during,and after the sale. Keep up the good work. More

We pulled up to the service drive and there was one other vehicle there (should have been the first red flag). We moved recently and our usual dealership that we love (Earnhardt's) was a little out of the w vehicle there (should have been the first red flag). We moved recently and our usual dealership that we love (Earnhardt's) was a little out of the way. But at Earnhardt's they have someone greet you at your car so we assumed that's just how it worked. A couple of people walked by us and we waited for awhile until someone finally came out. He seemed irritated and not happy to see us. We told him the problem we were having. He didn't ask us to show him on the car what we meant, or ask for clarification. He just asked for my name and address and said he'd give me a call. I asked 'dont you need my phone number?' and he said, 'yeah go ahead' so I gave it to him. Then there was an awkward silence. I was waiting for him to check the mileage, walk around the car with me, thank me for coming in, SMILE even? but no, he was waiting for us to leave. So we did. I had a feeling he wouldn't call me when it was done and immediately got a bad feeling about leaving my car there. I called about 5 hours later to ask if my car was done and it was! They didn't call me to let me know this, I had to guess. They ordered the part they needed and said they'd call me when it came in. I called back a couple of days later to check and guess what? It was in! Once again, no phone call from them. Dropped the car off again to get it fixed and they said they'd call me when it was done. I called the next day and STRIKE THREE it was done and I hadn't received a single call once ever from this dealership. I went to pick up my car kind of already knowing that something was going to be wrong. And what a shocker, they ordered and replaced the wrong part in my vehicle. Had the advisor listened or paid any attention to us at all when we originally came in he would know this. Had the technician even looked at what he was replacing, HE would know that he was replacing a part that worked perfectly fine. Can they even do that under warranty? Is Ford paying for their ignorance? Needless to say, we didn't have them order the correct part, we took the car to another dealership. I will never, ever come back to this dealership and, neither will my mom's fusion, my dad's f250, my boyfriends f150 or my grandmother's explorer. More

This is the second service for 2001 Ranger XLT, 3.0L (first was about a year ago, also suspicious "repairs"). A year ago: Put truck in shop for maint issues - these were resolved, but new issues c (first was about a year ago, also suspicious "repairs"). A year ago: Put truck in shop for maint issues - these were resolved, but new issues cropped up each time I took the truck back to the dealer. Prior to the third visit, the starter was operating normally. After the third visit, the starter was screeching when cranking. Having the tools, time, and documentation, I removed the starter to check on the state of the starter gear and flywheel ring gear - both were in perfect condition, and appeared to be operating normally. But I discovered that the battery cable connecting at the starter had mysteriously became loose. The nut was unscrewed about 1/2 down the stud, and the cable was flopping loosely on the stud. (This should never happen - the nut was held in place by a red plastic cover to prevent accidental shorts across the battery. This cover also locks the nut in place.) While the cover was snapped into place onto the nut, the nut had become "loose". Hmmm.... This weekend (8/29/2009): I needed to have some parts replaced and overdue routine service (cabin dome lamp housing, get a quote to replace the tailgate, fuel filter, A/C service, brake service, oil change, oil filter, rotate tires, coolant flush). Most of the routine service seems to have been performed (but I'm taking their word for it). They said they saw dirty hydraulic fluid (power steering), and recommended changing it and the rear differential oil, and transmission fluid (about $500 for diff, tranny, and hyd fluid, seems very high), tires were worn and needed replacement (possibly true, checking this evening). The A/C refrigerant was low (not surprising - first service in 8 years), but the A/C was still working fairly well, and I wanted to keep it that way. They said they found a leak in one of the A/C hoses, and wanted to replace the hose ($480, and they didn't have it in stock). I told them to just add refrigerant ($100) and I would have to budget for the hose later. They didn't have the dome lamp housing ($90), and couldn't find one in the valley. They couldn't provide a complete quote on the tailgate either, but what they did say was in line with online research. I got the truck back, but didn't realize the A/C wasn't working (it did seem warmer than it should have, but I was very hot and sweaty, and couldn't be sure). I had little reason to trust them before this visit, and after I examine the tires and A/C tonight, I may have strong reason to never go back again. More

Took my F150 on for its schedueled oil change and inspection yesterday, boy was i surprised when i got home from work that night and looked it over. First, off both side of the cowling molding are br inspection yesterday, boy was i surprised when i got home from work that night and looked it over. First, off both side of the cowling molding are broken, window molding on driver side is torn off and broken someone stuffed it down to hold it in place like i wouldnt notice. Second, my fender flair on the front driver side is broken, and you can only buy those in sets of four when you need to replace one at the cost of $500. Third, chipped paint at the top of my window and swirl marks in the paint along both sides of the truck. Lastly, greasy finger prints all along the doors and bedsides and grease inside my truck on the leather interior front and rear seats. The very first call i get from them regarding my truck after i dropped it off for its oil change was one saying my oil plug needed to be replaced because it was leaking alot of oil. I found this odd since my truck is garage kept and rarely driven and have never had a spot of oil under it, so im sure that was damaged there. Also truck came back with a lack of power as if it were detuned, rear end loose along with the tail gate. This is not the first time ive had trouble with them. Each time the truck goes in Im working on something they did wrong or cleaning it up. The very first time i had it serviced there my AFE intake was partially disassembled and never put back together, so i had to replace clamps and hose sections on that. They agreed to fix the damage on my truck they consider to "possibly" be their fault but not everything i listed. I would not recommend this dealership to anyone for buying a vehicle or service its been nothing but a nightmare for me with both. More

My car had engine check lite on. Code indicated cyl 1 misfire. Have hesitation and stalling problem. They said it was the battery. Put new battery in and still have same problems. Put old battery on sons misfire. Have hesitation and stalling problem. They said it was the battery. Put new battery in and still have same problems. Put old battery on sons car, working fine. Brought back again with misfire, stalling, and rough idle, they said they made adjustments. Still have same problem. Brought car back again with engine check lite on and cyl 7 misfire code. They replaced cyl 7 COP. Then I found out there are TSB on the problem and it was so bad with other models that warranties were extended. They knew about these problems and let be bring the car back 3 times and had to pay over $350.00 last time for what amounted to a spark plug change for 1 cylinder. You have to give then credit, they know how to make money because my car still has rough idle and stalling problem. I learned my lesson, I'll take the car to a recommended local neighborhood garage. A month ago I asked to see a fartory representative, and still no word. More