Read Reviews SanTan Volkswagen

SanTan Volkswagen

SanTan Volkswagen

1489 E Motorplex Loop
Gilbert, Arizona 85297


Sales: (480) 786-8900
Service: (480) 786-8950
Parts: (480) 786-8960

Manufacturer: Volkswagen

Write a ReviewWrite a Review

  • Customer Service:

    4.8
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.7

24-Month Rating

based on 246 reviews

4.8

4.8 out of 5

262 lifetime reviews

SanTan Volkswagen

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Certified: SanTan Volkswagen

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, SanTan Volkswagen has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

Our Location

Sales/Showroom

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 8:00 PM

Sunday: 10:00 AM - 6:00 PM


Our Amenities

After Hours Drop-Off Free Drinks
Automated Car Wash Free WiFi
Cable TV Parts Store
Customer Lounge Area Shuttle Service
Drive-In Service Television
Express Service Vending Machines
Free Coffee

cclucero
5/16/2013 9:55:29 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Stephenie Tiburzi
Christian Howk
Jeff Aguilar
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of SanTan Volkswagen:

Buying a car is something I dread or I guess now I should say "used to dread". My experience at San Tan Volkswagen was, without question, the best car buying experience I have ever had. I knew I wanted a Volkswagen. I was going to buy a Volkswagen, but how my experience went was going to determine where I was going to get it from. I went in with hopes of working with a female for my potential purchase. After walking around other car lots and having no one approach me to see if I even had any questions and then finding out that my husband, who happened to be walking around the same lot, was asked over 4 times, I was already dismayed by the gender bias. So here I was, going in to spend a lot of money, already planning on being disappointed with my experience. That was not the case at San Tan Volkswagen. They instantly accommodated my request and even better didn't even hesitate. Their number one concern was that I was happy with every step of the process and that was very clear from the beginning. They helped my pick out the best car for me, get the price I was looking for and made sure I was all set up with the bluetooth/navi/clocks/radio stations and made sure I understood how everything worked. It was an extremely easy, fast and friendly process. I would definitely buy another car from San Tan Volkswagen and would refer friends, family & colleagues without questions.

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Response From: SanTan Volkswagen
Added: 5/16/2013 1:43:53 PM

We appreciate you leaving us this review. We are very pleased to hear you received such praise-worthy service! We hope your new purchase lasts you well into the future. If you have any other questions or need anything else please do not hesitate to stop back in or contact us at the dealership. Find us on Facebook and Twitter for additional deals and content. We'll see you next time!

Sincerely,

San Tan VW Staff
customerservice@santanvw.com

Twitter
RicPatrick
5/15/2013 1:23:02 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Christian HardingChristian Harding
Jack RasmussenJack Rasmussen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of SanTan Volkswagen:

This was by far the best experience my wife and I have ever had in purchasing a car. Jack Rasmussen was extremely helpful, professional and friendly during the process. We were able to get a fair amount for our trade-ins. The overall process was quicker than we expected. On our initial visit we were only planning on looking and not buying. We were so pleased with the service and "NO PRESSURE" sales tactics used by most dealers that we decided to purchase the Eos from Jack. Christian was also very helpful in explaining the financial process and as well the NO PRESSURE sales tactics for all the add-ons you expect with financing a car. First class team at San Tan VW. I will return and would recommend your dealership to everyone. We love our Eos and the service. Ric & Renee, Queen Creek

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Response From: SanTan Volkswagen
Added: 5/15/2013 7:41:28 PM

Thank you for all of the positive feedback and the 5-star rating. We strive to have the best customer service in the business, and it makes me happy to hear that our goal was reflected through your experience with both Jack and Christian. I'm glad that you enjoyed your time at San Tan VW and that we were able to assist you to the best of our ability. We look forward to your next visit! In the meantime, check us out on Twitter for offers and updates from the dealership. Thanks again for the recommendation!

San Tan VW Staff
customerservice@santanvw.com

Twitter
KelseyHumber
5/8/2013 7:04:22 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Christian HardingChristian Harding
Ron SundRon Sund
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of SanTan Volkswagen:

My family and I came in a few days ago just to look around and see what San Tan VW had, then Ron Sund came up to us and he was awesome from then on! He was helpful, so informative, and incredibly nice. I insisted on coming back again a couple days later to specifically San Tan VW because of the great service and their great cars for much cheaper than I found at the other VW dealerships. They hooked me up with a beautiful car at a great price. Thank you Ron Sund and Christian Harding, you guys are awesome!

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Response From: SanTan Volkswagen
Added: 5/9/2013 7:37:32 PM

Thank you for taking the time to share your experience. At San Tan Volkswagen, we're committed to providing excellent customer service from the moment our valued customers step in our dealership. We love to hear Ron demonstrated this to you and your family! Christian will also appreciate your awesome feedback. They are both wonderful additions to the San Tan team. If you have any questions regarding your new Volkswagen purchase please feel free to contact us at any time. Don't forget to find us on Facebook and Twitter for exclusive content and specials. Happy driving!

Sincerely,

San Tan VW Staff
customerservice@santanvw.com

Twitter
briannak061
5/5/2013 1:57:12 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Christian HardingChristian Harding
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of SanTan Volkswagen:

Love my new Passat TDI! We walked into the dealer not even sure of the car we wanted, with several other trips planned for the day. In the end, Volkswagen quality and our great experience at San Tan eliminated our need to look elsewhere. Jairo took a great deal of time with me going over 3 or 4 different models and explaining the benefits of each of them. He also answered all my questions (there were a lot) on hybrid vs. diesel vs. gas models. John also came out to further answer my questions about the filtration systems on the TDI models. Their attention and patience was wonderful. We were asking questions and looking at cars for several hours. I was also very picky on color and interior of the car I wanted. They did not have the car i wanted on the lot and I was originally going to have to wait a week for my vehicle. Thanks to John and Jairo, my new car was at the dealer before we were finished with paperwork and I was able to drive it home that day! My husband and I were extremely pleased with what we were given for our trade-in and they worked with us on price so I could get the SEL instead of the SE version.
Working with Christian in financing was also a pleasure. I made him go over our loan agreement 3 times so I understood how much we were spending on the car and he happily obliged. I did not feel overwhelmed or pressured on any "extras". We did opt for the term warranty but felt no push back when we declined the a tire warranty package. Christian was very forthcoming and honest about what we would benefit from and I feel excellent about our warranty and loan. I am even setting up my loan payments differently based on Christians advice.

Thank you all so much!
Brianna Giarratano and James Lindner

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Response From: SanTan Volkswagen
Added: 5/6/2013 3:24:27 PM

Thank you for taking the time to tell us about your experience at our dealership. I really appreciate the great feedback! Our team will be thrilled to hear all the kind words you have to say about them. Customer service is always our top priority and it is great to hear that our service advisers and technicians really make it a point to show our customers great service. Thank you for all your support and recommending us - we really do appreciate that! If you have any questions or concerns please feel free to contact us. We look forward to working with you again in the future and congratulations on your Passat TDI!

Sincerely,

San Tan VW Staff
customerservice@santanvw.com

Twitter
knbarton05
5/3/2013 1:51:47 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ron SundRon Sund
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of SanTan Volkswagen:

Ron was great and easy to work with. The whole sales process was smooth and when I asked for specific info he was gladly able to provide it quickly. All the figures were laid out to what I was needing and never once did Ron or a sales manager try to push anything on me. I would recommend San Tan VDub and Ron to my family and friends. Thank you
Kevin B

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Response From: SanTan Volkswagen
Added: 5/3/2013 5:54:33 PM

Kevin, congratulations on the new car! Our sales team works hard to provide informative advice without crowding our customers. I'm glad you felt at ease while shopping around and that you ultimately found what you were looking for with the help of Ron. If you have questions about your vehicle, I encourage you to contact us right away. Additionally, our Facebook and Twitter pages frequently contain service specials, so become our 'liker' and 'follower' today!

Thanks again,

San Tan VW Staff
customerservice@santanvw.com

Twitter
franderr
4/30/2013 7:36:30 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Christian HardingChristian Harding
Jack RasmussenJack Rasmussen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of SanTan Volkswagen:

Jack was very knowledgeable about the product line and very helpful in answering our many questions and addressing our concerns. He was polite and approachable and expedited our transaction. He followed up the next day with a phone call and encouraged us to call or stop by if we had any questions or concerns.
Christian was very engaging and friendly. He detailed all of our finance and protection options, reviewed all of the data and explained the process. All in 30 minutes.
Excellent experience. thank you gentlemen.

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Response From: SanTan Volkswagen
Added: 5/1/2013 7:09:58 PM

Thank you for taking the time to recognize Jack! We're thrilled that he was polite, approachable and very helpful. Our staff strives to provide our valued customers with a great experience from the moment they walk in our dealership. It's great to hear Christian was engaging and friendly as well. They will both appreciate the time you took to give them feedback. We look forward to working with you again in the future. Be sure to find us on Twitter and Facebook for exclusive specials and promotions.

Take care,

San Tan VW Staff
customerservice@santanvw.com

Twitter
amandaer
4/22/2013 8:04:55 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Christian HardingChristian Harding
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of SanTan Volkswagen:

I was having problems with my current vehicle and was looking into buying a new one. I was looking at the VW Tiguan. Christian Howk from SanTan reached out to me and we schedule an appt to meet. However, on the day of our appt I had to take my car to the shop to get some work done. Christian was nice enough to come pick me up. After test driving the Tiguan, I was ready to purchase it. Christian explained my options and the best way to go. At this time, leasing was a better option for me. I worked with Christian Harding in finance. He was quick and consice about the paperwork. After all that was done, I had to wait for the vehicle to come from a different dealership. However, they were nice enough to offer me lunch or coffee while I waited.
After all said and done, Christian Howk and Christian Harding were very friendly. I received great customer service. As for my car at the shop, they were handling the transportation to SanTan. I didn't have to worry about driving it or getting it towed back to the dealership.
I had a great experience here. I would recommend SanTan VW.

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Response From: SanTan Volkswagen
Added: 4/24/2013 7:40:51 PM

Amanda, thank you so much for leaving this fantastic 5-star review of San Tan VW. Taking time to ensure that our customers are well-informed and satisfied with their vehicle is always our goal and it's nice to see that this came true for you. Both Christian Howk and Christian Harding will be happy to hear about your positive experience. I encourage you to check us out on Facebook and Twitter, as awesome coupons are frequently available. Enjoy your Tiguan!

Take care,

San Tan VW Staff
customerservice@santanvw.com

Twitter
familybergqvist
4/20/2013 1:58:58 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jack RasmussenJack Rasmussen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of SanTan Volkswagen:

We came into this dealership in the summer of 2012 and met Jack for the first time. We were not quite ready to purchase right then and he respected that and was not pushy for a sale. We took his business card and kept it on hand. When we were finally ready to purchase, we came in again and specifically asked for Jack. He remembered us and took care of us right from the start. He is an amazing man with a kind and understanding heart. He helped us reach a deal we were comfortable with for our family. I highly recommend him to anyone!!! You will not be disappointed.

Thank you Jack for all you do and for making such a stressful event, easy as can be! You're a good man and we will be back to see you in the future!

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Response From: SanTan Volkswagen
Added: 4/22/2013 7:43:44 PM

We are very pleased to hear that Jack worked hard to get you in the car you wanted! Congrats on your purchase and thanks for coming here to leave an awesome review. If you have questions about your car, please do not hesitate to contact us. Additionally, make sure you are following us on Facebook and Twitter as special deals are made available to our likers and followers!

Take care,

San Tan VW Staff customerservice@santanvw.com

Twitter
bmw4l1f3
4/19/2013 4:20:24 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Christian HardingChristian Harding
Jack RasmussenJack Rasmussen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of SanTan Volkswagen:

I have been a Volkswagen owner for a long time. I am apart of the VW aftermarket community. In the State of AZ, San Tan VW is the place to go for people who love VWs First off, Jack was EXTREMELY courteous, he was straight forward, the offers that he gave were the best ones that anyone has given my wife and I. I will not only work with him again, but recommend him to anyone looking for a Volkswagen in the future. Christian who did our financing was AMAZING as well. he explained everything to us and even said what he does with his own VW's. We never felt pressured and when we were ready we were taken in like family. Even the people who weren't making the sale were super friendly. Long story short, If you want a VW new, or used, go to San Tan VW

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Response From: SanTan Volkswagen
Added: 4/19/2013 6:36:16 PM

Thanks for all of the positive feedback. We strive to have the best customer service in the business, and it makes me happy to hear that our goal was reflected through your experience with us. I'm glad that you enjoyed your time at San Tan VW and that Christian and Jack were able to assist you to the best of their ability. We look forward to your next visit! In the meantime, check us out on Facebook for offers and updates from the dealership. Thanks again!

Sincerely,

San Tan VW Staff
customerservice@santanvw.com

Twitter
michellesmu
4/19/2013 12:13:39 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ron SundRon Sund
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of SanTan Volkswagen:

this is the third car I have bought from Ron. He is fantastic. 5s all the way around. Ron is very courteous, low pressure, acessible, and friendly. The financial team worked closely with us on financing and they stayed late to help close the deal. Ron has folllowed up for months after each of my purchases to make sure that I am happy and have everything I need. Its always been a great experience.

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Response From: SanTan Volkswagen
Added: 4/19/2013 6:34:12 PM

We appreciate the kind words and wonderful rating, and we are sure Ron will too! We at San Tan VW like to ensure that all of our customers walk off the lot feeling confident and satisfied with their purchase. It's terrific to know that this was the case for you. For coupons from the service department, please follow us on Facebook and Twitter. We look forward to seeing you again soon!

Sincerely,

San Tan VW Staff
customerservice@santanvw.com

Twitter

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