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Ken Garff Volkswagen Gilbert

Gilbert, AZ

2.4
549 Reviews

1489 E Motorplex Loop

Gilbert, AZ

85297

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Showing 549 reviews

September 24, 2024

This is absolutely the worst place to get or service a vehicle! Bought a CERTIFIED used Tiguan traded in my other one and got a LEMON! 2 ACs later and the AC still does not blow very cold 3 weeks in the s More

by Kerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Aguilar, Jason Christensen
September 12, 2024

MY 9 YEAR OLD SON AND I WERE HELD UNLAWFULLY AGAINST MY WILL FOR SO LONG I HAD TO FILE A REPORT WITH GILBERT PD. Since the Arizona Attorney General Kris Mayes is cracking down on predatory sales practices More

by katherine.e.sheridan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adam, Nico, Robert Malone
Sep 13, 2024 -

Ken Garff Volkswagen Gilbert responded

Hi Katherine, Thank you for your review. We are sorry to hear about your distressing experience and appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review, and we encourage you to contact us directly to discuss this further. Robert Knapp, General Manager rknapp@kengarff.com

Sep 13, 2024 -

katherine.e.sheridan responded

That’s what you keep saying after getting my reviews taken down, yet not once has anyone reached out to me.

August 22, 2024

My experience with Ken Garff Volkswagen in Gilbert has been a complete disaster from start to finish. From the moment I drove off the lot, my car has been plagued with persistent mechanical issues. Each v More

by kimberlyst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Christensen
Aug 23, 2024 -

Ken Garff Volkswagen Gilbert responded

Hi Kimberly, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Robert Knapp, General Manager rknapp@kengarff.com

July 21, 2024

The sales department I really can’t complain about, except for Fernando. He for some reason will never meet you face to face when you come into the dealership which seems pretty weird. The service More

by Iraqvet86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fernando, Jason Christensen
February 28, 2024

I got a quote of $1500 to hard wire a radar detector for my 2024 Golf that I bought from them and a quote $577 from another VW dealer. Tried to scam me. More

by gordon_ellwood
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Hoffmann
February 12, 2024

I'd give "0" stars if that was an option. Multiple Strikes and your out. Fist visit to have oil change (1 of 2) free.... Brought car home and when car was pulled out of the garage a More

by Geoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Aguilar, Jason Christensen
November 12, 2023

Worst Service from Sales manager to service dept. Had issues with a brand new Atlas I bought within 6 months of owning this vehicle and only 3500 miles on it. Took a big loss on trading this vehicle More

by DG
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Rasmussen
November 11, 2023

If you care about your investment do not take your car to this dealer for service. The service department here is terrible. You need to make an appointment weeks in advance, then once you take your car in fo More

by jessica.shaw916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
August 29, 2023

Extremely unprofessional, dishonest and disrespectful. Bought a vehicle from them several months ago,in the package I purchased 3 oil changes and a tire rotation came with, recently scheduled oil change a More

by Kevinfuria7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Aguilar, Jason Christensen
Sep 18, 2023 -

Ken Garff Volkswagen Gilbert responded

Thanks for taking the time to share your experience, Kevin. We want all of our customers to be happy with their time spent at our service department, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Robert Knapp, General Manager rknapp@kengarff.com

June 08, 2023

I purchased my Taos when Earnhardt owned, great people. First time I need a warranty service withe Ken Garff I was told the soonest opening 45 days. Called Chapman VW and they took care of the problem the More

by gsulima
Recommend Dealer
No
Employees Worked With
Could not get appointment
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