Sands Chevrolet - Glendale

Excellent customer service Went in to buy a new car with very little experience. The customer service was excellent. Always putting the customers interests first and making the Went in to buy a new car with very little experience. The customer service was excellent. Always putting the customers interests first and making the process less stressful. More

railroaded I was paying $430. a month on my old 2012 Malibu. On the phone your dealer told me he could put me in a new Malibu. with no money down. My 2012 had A I was paying $430. a month on my old 2012 Malibu. On the phone your dealer told me he could put me in a new Malibu. with no money down. My 2012 had A/C problems and that is why I went to your dealership. Once there he comes out with I don't qualify for a new Malibu. Then The dealers manager took over the deal saying if I wanted to stay with both cars. Cause Sands didn't want the 2012. I didn't want two car loans so I declined the offer. Later the manager comes out with this big truck and says he could do this truck with no money down. I asked him what the payment would be and he told me $545.00 a month. That was a little high but I could cover the payment with no problem. When I went to see the finance guy Matty. He told me that the payment would be $630.00 a month. That was a too high, but again I said ok. I went home with a negative feeling and I could have kicked myself in the butt for that deal. But it was already done. Matt called me a week later and told me that I had to go sign the contract again.So I went to go sign. After we finished signing I asked him if he was able to bring the payment down. He told me NO and that in fact the payment went up to $ 750.00 dollars a month. I couldn't believe what he said. and he knew I was very IRRITATED. Then he said Hey Buddy I didn't make the deal with you so don't be mad at me. I asked him if I could decline the truck he told me it was a done deal can't do nothing anymore. the truck is mine. He told me. Then he said look make 3 on time payments don't be late ,then bring it back and we'll see what we can do. I would have respected the manager more if he would have told me he could'nt help me. I am still waiting on the extra key and owners manual.I'll need those when I go trade this monster in, to a dealership thats on the level with people and not there to make a quick sale. More

My service was great Matthew Miller my service consultant informed me of all the work that was done on my car. He explained everything so I could understand. I will be bac Matthew Miller my service consultant informed me of all the work that was done on my car. He explained everything so I could understand. I will be back for my next service. Thank you for having friendly employees. I More

Service Good job no more window noise and car was clean and ready for pick up didn't have to wait long they took time to find the problem Good job no more window noise and car was clean and ready for pick up didn't have to wait long they took time to find the problem More

pleasant just like usual Alfred and Garrett did excellent as usually. 2nd vehicle within 2 years with these two guys. Good job guys. i am just typing this in to meet 25 word m Alfred and Garrett did excellent as usually. 2nd vehicle within 2 years with these two guys. Good job guys. i am just typing this in to meet 25 word minimum. More

maintenance on my sonic Oscar was awesome.. I needed help to understand the maintenance code on my dash. He explained everything and I was very happy with everyone else at th Oscar was awesome.. I needed help to understand the maintenance code on my dash. He explained everything and I was very happy with everyone else at the dealership More

Great experience I went in too look at a truck for my first vehicle but he explained the process to me and ended getting a car that was in my budget and was able to ge I went in too look at a truck for my first vehicle but he explained the process to me and ended getting a car that was in my budget and was able to get the payments that I wanted !! More

Very professional & polite ! When I worked with Ezekiel he had such a good additude & had no problem showing me a car that fit my budget because I was on a fixed income so it fell When I worked with Ezekiel he had such a good additude & had no problem showing me a car that fit my budget because I was on a fixed income so it fell right in place . More

The best service Very personal and caring to do the right thing for the customer. The key that is noticeable they listen and care to do it the first time Very personal and caring to do the right thing for the customer. The key that is noticeable they listen and care to do it the first time More

Service on my 2016 Cruz The experience that I had at Sands Chevrolet Service Department was great. Great customer service and had the satisfaction of the work that was done o The experience that I had at Sands Chevrolet Service Department was great. Great customer service and had the satisfaction of the work that was done on my car. Thanks Sands Chevrolet and Matthew Miller. More