Sands Chevrolet - Surprise

OVER AN ABOVE Eric was great, answered all our questions and dealing with him and everyone else was great. We will recommend Eric go anyone wanting to buy a car. Eric was great, answered all our questions and dealing with him and everyone else was great. We will recommend Eric go anyone wanting to buy a car. More

No Pressure I received nothing but true Great service... At no time did I feel pressured in any way... Great Buying Experience!!! Make sure you ask for Joey... I received nothing but true Great service... At no time did I feel pressured in any way... Great Buying Experience!!! Make sure you ask for Joey... More

Blair Wilkes is the best! I brought my daughter in for her first car and I received excellent service. Blair Wilkes listened to everything we wanted and needed, turns out he's I brought my daughter in for her first car and I received excellent service. Blair Wilkes listened to everything we wanted and needed, turns out he's our neighbor! We were in and out of there within two hours. I highly suggest going to see Blair or anyone else. They all are great people and truly look out for your best interest! More

No pressure car buy. Brian was fantastic, my wife an I never felt prssured at anytime, we got a great deal and will always recommend Brian and Sands to anyone looking for Brian was fantastic, my wife an I never felt prssured at anytime, we got a great deal and will always recommend Brian and Sands to anyone looking for a chevy. More

Sands in Surprise is fantastic! Bryan is the best service guy, super nice! Everyone in every department here is wonderful. I am on my 3rd vehicle purchase since this one opened and a Bryan is the best service guy, super nice! Everyone in every department here is wonderful. I am on my 3rd vehicle purchase since this one opened and am a very loyal customer. More

Terrible Service Experience Within a month following our purchase of the Chevrolet Express Explorer Conversion Van we noticed the head liner sagging. We returned to service and Within a month following our purchase of the Chevrolet Express Explorer Conversion Van we noticed the head liner sagging. We returned to service and the first head liner was ordered. Weeks followed and I heard nothing, so, I contacted Henry. He said he'd look into what has happened. I did not hear anything, so, I called back. He said he'd call back. He did after finding out the head liner ordered went to the Glendale Sands. He then called back saying the wrong head liner was ordered. They ordered one for a regular Express Cargo Van. Finally it is said to be ready for pick up. We come to pick up our 2016 Explorer Conversion Van on I believe June 23rd. We examine the headliner and 3 trim buttons are laying on the floor. The console on the ceiling was dangerously loose. The head liner had a clearly visible wrinkle that should not have made it past the installer and certainly not past the service adviser rep. Your rep stated he'd just order another head liner for the van and this time have it installed at the Glendale Sands. We'd just have to take over to that dealership. I said I'd prefer to bring it back to Surprise and let them take it to Glendale. He said he'd talk with his boss about that. I drop my wife off and she is to drive the van home. She gets into the van and attempts to adjust the drivers side mirror, but, it is now broken. It was working when we dropped the van off to the dealer. Henry said the other mirrors work though. My wife waits for service to fix the mirror but they cannot fix it. They need to order parts. Someone from Sands brings my wife home. My wife was told Sands did not have a loaner vehicle. We have been without our Van for at least 2 weeks and have heard nothing from anyone at Sands. Will someone please advise what's happening. More

Excellent Service without pressure Rob Dunlevy was great during the sales process, no bull just honest talk, highly recommend. This was the first time I ever walked away one day from a Rob Dunlevy was great during the sales process, no bull just honest talk, highly recommend. This was the first time I ever walked away one day from a dealership and the next day purchased a vehicle at the same dealership. More

Going the extra mile We had been shopping for a particular vehicle for nearly a month. We sent our build specs to Sands. One of our early encounters in the internet Dept w We had been shopping for a particular vehicle for nearly a month. We sent our build specs to Sands. One of our early encounters in the internet Dept was not as fulfilling as one would hope for. After dealing with that individual unsuccessfully twice over the phone we decided to make a stop to the dealership. After requesting a different sales associate that was not the one we had originally dealt with we came to a breaking point. I was not going to proceed with my purchasing needs if we were being forced to use this individual. Several Sands associates were willing to support our needs at this point. Eric Steffes jumped in and helped us locate our spec. He listened to our needs and supported us throughout the entire process. I'm confident that there are several compitent sales associates available at Sands. Eric help to defuse a negative car buying experience and turned it in to a pleasurable outcome. More

POOR SERVICE Slowest service I have ever received. Nothing but stalls, excuses and lies.6 days to replace a pan gasket is ridiculous.. Justin Grey more interested Slowest service I have ever received. Nothing but stalls, excuses and lies.6 days to replace a pan gasket is ridiculous.. Justin Grey more interested in me not being upset with him that getting job done, More

Lack of quality review So far I have to take my truck to the service dept 4 times for the same issue, air cooled seats. If the Technician would test drove the vehicle after So far I have to take my truck to the service dept 4 times for the same issue, air cooled seats. If the Technician would test drove the vehicle after the work was completed there may have a good chance he would found the the problem the second time. Not a happy camper! More