My Review Of Sandy Sansing Mazda:
I had already obtained financing and was refered to Sandy Sansing. Buck Lee contacted me and said that they had two vans that he thought would fit the criteria of the loan and that he would check and get back with me. Two days later I called him to get an update, and he said he was still putting the paperwork together and needed my SSN. I called back later that day and he said "He was still waiting on an approval". Come to find out he had been running my credit without my permission, shopping for a different loan. When confronted about this, he hung up on me. I called back to speak to the GM about this and was assured that they would get back on track and we could still get the deal done, so I gave them another opportunity to sell a van. That was 4 days ago and I still haven't recieved a call. UPDATE: After posting this review finally recieved a call from the GM Gary Farmer. After speaking with him I decided to give them another shot and I told him the basics of the deal I would like to do. He asked me when I could come in to try and put the deal together he also asked me to delete this review. I went in the following morning and after about an hour at the dealership, I was satisfied that things were going to work out. Then out of nowhere, Gary acts as if we never had a conversation about my expectations, and says that "he just can't do that". If that was the case then why have me drive 60 miles and waste another hour of my time. This has been a miserable auto buying experience, and I am totally dissapointed with the customer service and would not recommend Sandy Sansing Mazda to my worst enemy. Not only will I not take down this review, but I intend on posting it on every site that I can find to include a complaint with the BBB. If you or someone you know has had your credit pulled at a dealership without your permission, take a look at the Fair Credit Reporting Act section 616 (a) (1) (b)
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