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Sauers Ford Lincoln

3.3

5 Lifetime Reviews

3930 Franklin Street, Michigan City, Indiana 46360
Call (219) 879-5381

Latest Reviews

March 09, 2017

"Poor Customer Service"

- Spanky

Took my truck in Tuesday morning for what I thought was an alignment. Was told I needed new front brake pads and rotors costing hundreds of dollars. Not happy, but what can you do? Said OK. Was told they needed a part and it wouldn't be in till Wednesday morning. They would put it in right away and call me. By late afternoon on Wednesday, I called them since I hadn't heard a word. Was told the part would be in that night and they would have it ready by Thursday morning. Asked why they didn't call and let me know. No answer to that. Thursday morning comes and goes. I called again. I guess the phone only works in one direction at that place. Was told the mechanic was at lunch and he was about halfway through. ???????????? Finally got a call at 2:30 in the afternoon that the vehicle was ready. Let me see.......3 days to replace front brakes and no phone calls till the end of the third day. Unacceptable. Obviously, I will not be returning here for any future work on my truck.

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Employees Worked With

Colton

July 11, 2015

"Amazing, wonderful experience"

- Mimi

It was my first time buying a car, and an amazing experience for me. I was so happy with the wonderful customer service there, my sales person was really awesome. I loved the way she took the time by searching for the right vehicle for me, and not only that but also worked hard to make sure it worked best for me and what I wanted. Also, the finance manager was very helpful and awesome too. I was really happy with the way he took the time to explain everything to me in detail, his honesty, and made sure I understood it all. My mother and I were really thankful for the time they both took, their kindness, care, and their hard work to make us happy. Definitely a wonderful experience and excellent customer service. I give you all ten stars, and will be spreading the news of my experience with everyone I know.

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Employees Worked With

Rachel ,Allen

October 09, 2014

"Ford Escape"

- AGreatEscape

I just love my new Ford Escape! This is my 8th car buying experience in my life, and it was by far the easiest and quickest. I knew the features I wanted and they found me the Escape I wanted: Titanium 4WD, 2.0L Ecoboost, in Platinum White. Soc, the General Sales Manager, efficiently guided us through the sales process. Although the whole purchase took less than an hour, our sales person, Milt very patiently took all of the time we needed afterward to review all of the options, like; Navigation, Sync, keyless entry, handsfree liftgate, he even put our home in the navigation system, he preset my favorite radio station, a Sirius satellite orientation, how to use My Ford Touch voice commands, synced my cell phone, the garage door opener, and saved our seat and mirror settings. No other salesman has ever taken the time that he did reviewing all of the different options with us. I could not be happier with the entire buying process!

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Employees Worked With

Soc & Milt

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Amenities

  • After Hours Drop-Off
  • Authorized Parts Store
  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Free WiFi
  • Shuttle Service
  • Television