Schaller Honda

Bait and Switch in the Service Department I have been receiving emails from this dealership with deals for their service department for months, even though I never bought my car here. My car I have been receiving emails from this dealership with deals for their service department for months, even though I never bought my car here. My car has 80,000+ miles and shakes at the start of my drive, so I am in the process of deciding whether or not to put work into the car or to just buy a new car. I decided to make an appointment to have my car looked at to see how much work would need to be done on it. I asked three times on the phone whether or not the inspection/diagnosis was free, and three times I was told that the initial inspection/estimate was free. I scheduled the appointment only after I was sure that the estimate would be free. I pulled up to the dealership and the person in service acted like he had no clue I even had an appointment. He then told me they do not do free estimates or inspections, and instead I would have to pay $115. I told him exactly what happened when I scheduled the appointment, so he called someone else over who told me that what I said was not possible. I left without getting my vehicle serviced, because I would rather go to a place that is honest with you when you are setting up appointments. I have no trust in this dealership. More

Difficult financial situation I had an excellent experience at this dealership. My finance manager bent over backwards to find the right car at the right price for me. I absolute I had an excellent experience at this dealership. My finance manager bent over backwards to find the right car at the right price for me. I absolutely love my new Mazda 6 and would highly recommend Schaller Honda to anyone looking to be treated fairly and with respect. This was a no hassle no stress shopping experience. Peter Jurkowski was very friendly and helpful with test driving the vehicles and completing the necessary paperwork to proceed with a purchase. The finance manager, Phil, took into account my individual needs and went as far as to pull a vehicle off the auction truck because it was the perfect one for me. More

Decent Car Shopping Experience Visited dealership to look at a used vehicle and test drive. I put a $500 deposit down on the vehicle, but ultimately did not buy it. My deposit was p Visited dealership to look at a used vehicle and test drive. I put a $500 deposit down on the vehicle, but ultimately did not buy it. My deposit was promptly refunded and we parted on good terms. Working with salesman John Burke was entertaining, and I would recommend him to anyone visiting this business. More

Needed car ASAP Took my Honda Civic in for diagnostic on Monday. Needed $10,000 in repairs. Asked for trade in on a used car. Tuesday went in and drove out in the Took my Honda Civic in for diagnostic on Monday. Needed $10,000 in repairs. Asked for trade in on a used car. Tuesday went in and drove out in the car I wanted. Had our 4 month old granddaughter with us and they were so accommodating. More

Service sucks Lazy , rude an inconvenient. Keep going to get 3 o2 sensors fixed that should be covered under the "all state" warranty. All they have been doing is r Lazy , rude an inconvenient. Keep going to get 3 o2 sensors fixed that should be covered under the "all state" warranty. All they have been doing is resetting the code and telling me to come back if the check engine light comes on and once again it is back on. More

Terrible dealership They were throwing papers in my face taking advantage of me being a first time car buyers didn't explain anything to me then wanted to charge me more They were throwing papers in my face taking advantage of me being a first time car buyers didn't explain anything to me then wanted to charge me more than the website price. On top of that, they went into my insurance without authorization to try to authorize the vehicle I was interested in. Without contacting me about it. They will give you the run around they do not have patience do not come here. More

Oil change and and tire inspection I was in for an oil change and asked them to look at the tires. I was told i had a nail in one tire and dry rot all around! He wanted to replace all f I was in for an oil change and asked them to look at the tires. I was told i had a nail in one tire and dry rot all around! He wanted to replace all four on the spot without even showing me the tires!! I WASN'T ABOUT TO JUST TAKE HIS WORD FOR IT FOR $500 WORTH OF WORK! More

Don't Like to Sell Cars-Bait & Switch Place. Lacks Integrity If you want to get strung along. Visit this place. Had a Truck listed "for sale" but was never available to be seen on Saturday for a test drive. 3 Sa If you want to get strung along. Visit this place. Had a Truck listed "for sale" but was never available to be seen on Saturday for a test drive. 3 Saturday's in a row. Felt like they didn't want to sell the vehicle or was a bait and switch Seems like they list vehicles they don't have just to get people to inquire. Either way they show vehicles in stock that may not really be for sale. More

Bait and Switch Started nicely enough with email. We were looking to buy a car in a particular color. Their webpage shows this car in this color. After two emails wit Started nicely enough with email. We were looking to buy a car in a particular color. Their webpage shows this car in this color. After two emails with Eugene, we confirmed and reconfirmed that the car was available for us to come see right now. We double confirmed because we live in a different state and it is a long drive. I told them I would be there in 70 minutes. 65 minutes later I get a call that the car won't even be arriving this week. If they were honest upfront we could have just put a deposit and bought the car from them, but they lied with the old bait and switch so now I will order it elsewhere. On the bright side, Eugene did say since we just drove an hour down for nothing that we could buy a different car for MSRP, woohooo thanks. More

Great Experience Got an equote on a 2015 CR-V EXL and arrived that evening. Sales person Rich Small was a pleasure to work with and was thoroughly knowledgeable about Got an equote on a 2015 CR-V EXL and arrived that evening. Sales person Rich Small was a pleasure to work with and was thoroughly knowledgeable about the vehicle, especially the electronic components. They delivered on the equote and we went back and forth on a trade-in before closing the deal. Rich was very patient with my wife and I answering our myriad questions. Would definitely buy from them again and would seek out Rich as the sales person. More