Scheidemantle Motors

Here’s where it all began. March 5th purchased vehicle from this place $20,000. No floor mats, no remote control or headsets that description said was with vehicle so could no March 5th purchased vehicle from this place $20,000. No floor mats, no remote control or headsets that description said was with vehicle so could not verify the entertainment packages worked. I ended up giving up on that as the electrical issue needed to be addressed and went out and purchased those things for vehicle. Told them the issues with said vehicle. Told them the evening I purchased vehicle headlights were messed up flickering. Brought said vehicle back several times (7). 1st time they replaced a headlight assembly at my cost, yes my cost after telling them before purchase of allthe water in headlight. Replaced but didn’t fix flickering. Drove said vehicle to Buffalo and back and headlights went out at night in a rain storm and would not turn back on. Happened 2 or 3 more times after….Brought vehicle back 2nd time. They replaced key fob 🙄. Still does it. So brought vehicle back for a third time. They checked wiring added some grounds. Still did it. Brought it back fourth time for two weeks and they replaced alternator. Still did it lights flickering and going out. By this time it became very dangerous and opted out driving vehicle at night. Brought back 5th time. Not sure what they did but said it was fixed again. It was not. Brought in for the 6th time then 7th time and they had an engineer come out and look at it. They replaced the TIPM. They brought said vehicle back to me and said it was fixed yet again. Nope. I decided a few days ago to go buy a really good battery for vehicle. Still does it. By this time I’m fuming and have every right to be and so is my family who I almost killed in this van. What would you do? Continue to be nice? According to one staff member there I wasn’t being hard enough. Now the owner said he will buy vehicle back but has not said this directly to me but through the service manager. Bryan the owner used service manager as messenger boy giving him my loan info, had him call me a few times and told him he will buy vehicle back but for 4-5 thousand less than I paid into it. I didn’t buy this vehicle off the service manager and Bryan had no business giving out my details of my loan info to him. That’s the finance dept job. The owner could’ve called ME as I bought the vehicle off him. I’ve been tossed around to several people over there and they have no clue what’s going on. Brandon had offered me to get out of said vehicle into another one a few months back but had nothing on lot and was going to keep an eye out at auctions and inventory. Well that got forgotten about I bet shortly after that conversation. Meanwhile they decided to throw more parts at said vehicle. Now they are mad because they invested a ton of money into vehicle and have the same outcome. I would suggest going to another dealership as there are many around and stay clear of this crap hole. Their only interest is selling you a vehicle and then go figure it out yourself. No communication there what so ever and Bryan didn’t have a clue the past 4 months of what was going on until I submitted a complaint to the BBB and State Attorney General office. Place is a joke and it shows. I’ve dealt with the general manager there also only to find out he has a rap sheet of defrauding a dealership and had I known this I would’ve stayed away indefinitely. Good thing I don’t have kids. If I had not purchased this vehicle and someone else did that had kids they would probably be even more upset than me. So if you want to purchase an incomplete unsafe vehicle then go here. Hopefully this will not happen to anyone else. If you had to use their service dept more than twice for the same problem I’d suggest going to another place. And yes I know electrical problems are harder to fix but 7 times? Everyone has a breaking point and this place just met mine. More

Thank you for your honesty, dedication and for going above and beyond while selling me my car today. above and beyond while selling me my car today. More

if you are burning oil now sell that jeep asap!!!!i got if you are burning oil now sell that jeep asap!!!! i got my jeep from here and they didn't disclose it was burning oil when i bought it or i would ha if you are burning oil now sell that jeep asap!!!! i got my jeep from here and they didn't disclose it was burning oil when i bought it or i would have picked a different car. they took over a week to get it ready for us even though we came in approved for said jeep. They were not really friendly and refused to give us the list of things they "fixed" which was why they kept it. i was only told they broke a brand new rotor while doing the breaks. but how do you break a brand new rotor, if thats the case they are buying super low quality parts and selling them as OEM. but here is my story. Before i get chewed out for this i will say i bought it used. only 95k on it. i now have it sitting the the garage because my motor is shot and it was only used for driving to work for my wife and toting the kids around to dance and basketball. its lasted 7 months. Not once was like hey, lets go off road because i know its not capable with 1.4L. i am not sure why jeep decided to pump the power in the smallest motor ever and put it into a bigger car. i personally drive a 2005 scion xb 1.5L with now 167k, and this car has been though 3 years of delivering news papers, countless raccoons, rabbits and other small animal kills and two deer which almost did it in but i saved the car. I had hit all while doing new papers, but it still runs great and gets me everywhere. whom ever at jeep said lets put a 1.4L turbo into a big car that should of had a 2.0 at minimum. Boosting a motor already adds so much stress but then add putting it into an suv, rather than the tiny fiat it should be in was terribly wrong. shame on jeep. then we are over the warranty by 3k and yet the time isn't out on it yet but i get it which ever comes first, but i definitely didn't even have the car a year and its now a 10k ball of debt around my neck i would have gave a zero but i cant, and the only thing going for the jeep was it kind of looked like a knock off Honda element. which if i took the 12k im paying for this garbage i could of had 4 of my 16 year old Toyota , i could drive a different one each week every month. shame on jeep for letting us the customer foot the bill for there terrible ideas.and shame on these guys for not disclosing it burned oil. they knew when it came in what the issue was and wanted hawk this car ASAP. P.S. we test drove a different renegade because it was in the shop being "finished up with new oil and breaks" More

Service is always friendly & timely & top notch! They are a friendly &caring dealership & always get the job done in a timely manner! We've bought several vehicles from them & we're treated like Fami They are a friendly &caring dealership & always get the job done in a timely manner! We've bought several vehicles from them & we're treated like Family! More

Excellent and professional dealership team fast service One of the best dealerships i’ve Dealt with . Got service work done with speed and efficiently , rare combination these days. Would deal with them al One of the best dealerships i’ve Dealt with . Got service work done with speed and efficiently , rare combination these days. Would deal with them always in future. More

Air bag recall Prompt, professional service. I was able to quickly get my car scheduled to be seen within one week. They had the service done in one day. Prompt, professional service. I was able to quickly get my car scheduled to be seen within one week. They had the service done in one day. More

Honesty at it finest!! The service team took the time to show me what needed repaired, instead of just tell me. I appreciate the family atmosphere and hands- on approach. The service team took the time to show me what needed repaired, instead of just tell me. I appreciate the family atmosphere and hands- on approach. I will be back!! More

Great service department people My wife's Jeep Patriot was in for a recall service appointment and it was handled very smoothly. Mike, Vince , Kala, and Reese did a great job as alwa My wife's Jeep Patriot was in for a recall service appointment and it was handled very smoothly. Mike, Vince , Kala, and Reese did a great job as always . Her jeep even came out cleaner than it went in ! More