I called ahead of time and scheduled an appointment for a test drive. When I arrived, Reggie did not already have the car pulled around. Instead, I waited inside for about 10 minutes while he dealt with something else. Then he walked me out to look at a lower version of the car I would be test driving. He left me alone in that car for around 20 minutes. When he came back, he had the car I was going to test drive...but he left me alone again. I sat for nearly 40 more minutes in the driver seat, ready to go, without any idea of when he would be coming back. I arrived at the time I did specifically so that I could test drive during day hours, and while I waited and waited, it got dark. Finally, I went into the dealership and requested a different salesperson. Reggie magically appeared then, apologizing that he had to help another of his customers.
During the test drive, he then proceeded to make advances. He offered to take me to coffee, take me to dinner, and to buy me something at Target (as we passed by it on the drive). I said nothing hoping that he would get the point and drop it. Unfortunately, Reggie decided the best plan of action was to assume I had a boyfriend and to explain how he would be better for me. Increasingly uncomfortable, and definitely peeved, I decided I needed to deal with someone else.
I had worked with Schlossman's on my previous lease, but that salesperson no longer worked with the company. So I asked my sister for a recommendation, as she had just started a new lease with Schlossman's. As a result, I tried to do business with Thomas Scherr. When I switched sales staff, though, my negotiations got torched. I eventually spoke to Tracy, a manager, who is quite possibly the worse manager they have on staff. She was unwilling to deal with me, speaking over me to tell me to stop talking, and rude. She snidely remarked that things would not be what they were had I not switched staff members mid-process. When I explained to her that Reggie mercilessly hit on me throughout our interaction on top of leaving me along for an hour, her response was that she did not believe that Reggie would have done any of that. She all but called me a liar.
So I went above her to the general sales manager, Loren. He was the only reasonable person I dealt with in this entire fiasco. He apologized for the behavior of his staff and manager, and promised to talk with both of them. I don't know whether he actually did or not, but I at least appreciated the facade of customer service. Though he wasn't willing to move on the price at all, either. I ended up leaving this dealership that I initially had a good relationship with and going elsewhere.