Schomp Ford

I was sold a used car that has several major major problems. I was sold an extended warranty that I did not want for $1,600.00. Part of the deal was to detail the car to try and get the scratche out problems. I was sold an extended warranty that I did not want for $1,600.00. Part of the deal was to detail the car to try and get the scratche out. They did not do this. Rip off - Stay away from this dealer. More

Do NOT ever take your Ford to them for Service. I have a 2001 Ford F250 Super Duty and took it to them to diagnose, that's all. The truck was running pretty rough, and I knew something was wrong. However, 2001 Ford F250 Super Duty and took it to them to diagnose, that's all. The truck was running pretty rough, and I knew something was wrong. However, it was running well enough that I put over 1000 miles on it the two weeks prior to that, a lot of it highway miles. I have never ever had a problem starting it. I took it to Dan Gotta, explained to him that I want a diagnostic on the engine and to check the front end alignment and a few other things. So I get a call back from Dan a day later, and he tells me my Cam is busted and I need a new engine at a price of $5000. Thinking these guys are out of their mind, I go pickup my truck, and lo and behold, it wont run AT ALL. I cannot start it at all. They offer to help me push it to the parking lot. I inquire with the Master Technician Mike to see what he did to it, and he says it cannot be fixed, it needs a new engine. As he walks away, he makes me an offer to BUY my truck from me! Can you believe this crap? I ask Dan, who watched me drive it in with no problems, and then drove it to the back service station, what happened to my truck? He says, "Budy, I told you, you need a new engine! You barely drove it in here!" This is unbelievable to me! I have a non-drivable truck sitting in my driveway because I took it to Mike Naughton Ford to get it DIAGNOSED! DO NOT EVER TAKE YOUR FORD TO MIKE NAUGHTON SERVICE CENTERS! They are rip off artists!! More

First, the used car sales office is a dump. Old, run down, not a pleasant place to spend a couple/few hours. When we had called to inquire about a vehicle they showed online, first we were not given down, not a pleasant place to spend a couple/few hours. When we had called to inquire about a vehicle they showed online, first we were not given any pricing, and secondly were told they had "several" of the type of used vehicle in stock we were looking for....... got there, and they had TWO. Price was almost 3k hire then price shown on vehicle. We left after realizing numbers just wouldnt work, received constant phone calls from this place, one of which they told me a vehicle like we were looking for had just arrived and they could "make it work", but once again wouldnt give us any pricing over the phone, not worth a trip back across town. In addition, without out asking for it or approval, they re-ran our original credit app for the vehicle we told them we would NOT come to look at w/o first knowing the price. All in all, we found vehicle we were looking at another local Ford Dealership for about $3k less and had a GREAT expereince elsewhere. Will not reccomend "Big Mike" to anyone, anyone I like at least - ha! More

Sales agent, Dan Eaton misrepresented product, Dealer, Sales agent, Dan Eaton misrepresented product, Dealer, Mike Naughton refused to answer my letter(s) of complaint (one by certified mail) and Barry, Sales agent, Dan Eaton misrepresented product, Dealer, Mike Naughton refused to answer my letter(s) of complaint (one by certified mail) and Barry, Service Advisor did not follow up on my (written) service request. What else is there? Henry White More

Ironically this story has a happy ending. I bought a Ironically this story has a happy ending. I bought a Taurus (mistake number 1) from Mike Naughton's used car lot (problem number 2) which ended up be Ironically this story has a happy ending. I bought a Taurus (mistake number 1) from Mike Naughton's used car lot (problem number 2) which ended up being one of the worst purchases of my life. The car would bog down without warning and simply shut off at intersections. So I returned to their service department (problem number 3) and the reception to me and my crippled car was never good. My concerns began the moment I pulled up into their 'staging lanes'. I mean, just how dependable can Fords be if they need a service department that has an entrance like a California theme park? The service department is filled with smug jerks (which goes nicely with the slimy sales staff) and they all seemed to enjoy watching customers writhe under their coarse dispositions. Anyhow, this car stranded me so many times I lost count. I personally had to replace the exhaust system ($1500) and a dozen other items contributing to another $3200 in parts and labor. My extended warranty ($1400) already covered the replacement of the motor (which I don't feel actually got replaced), but the cost for someone making less than $25k a year all these costs were crippling. Fortunately the last time the car broke down was in front of a Toyota dealership and I've never had any problems ever since.... More

The dealership was great and they went out of their way to find the exterior color with the options on it that my wife and I wanted. The Issue we had is with their finance department. They sent our informa to find the exterior color with the options on it that my wife and I wanted. The Issue we had is with their finance department. They sent our information to the wrong credit union, one I did NOT have any account opened with nor signed any paperwork with, and that CU processed our loan anyhow. In order to move it to the proper CU we were going to get charged almost $100 and Mike Naughton was not very helpful, basically telling me that it was now my responsibility to handle. I thought that was very unprofessional. Moral of the story: great service, great car, just make sure they are sending your financing paperwork to the right place. More

She was very nice More

Surprising excellence service. Much better than the service I got at my Honda dealer. Only downside is that the service is very expensive--but all dealer service is expensive. I have been taking my service I got at my Honda dealer. Only downside is that the service is very expensive--but all dealer service is expensive. I have been taking my vehicles to them for service work and warranty work for years.No bad experiences. And their service department is open on Saturdays!! And the service is especially quick on Saturdays--very few people bring in their vehicles on Saturday for some reason. Warranty service is done quickly and without argument. I had to have the headlights of my Mustang replaced three times. And this dealership had no problem . The three replacements were caused by fogging of the headlight assembly--nothing to do with the dealership workmenship. I brought my used Focus into them and they treated me like a bought the car from them new. I was very impressed. The service order writers get your original complaint down with accuracy on the order and will keep you informed/ of what is happening with your vehicle after you dropped it off. More