Schomp Ford - Service Center

My vehicle has been sitting there for a month now. I understand we had holidays, diesel techs are limited at dealers etc, I’m not unreasonable. The service advisor Miguel has been awful, bare minimu I understand we had holidays, diesel techs are limited at dealers etc, I’m not unreasonable. The service advisor Miguel has been awful, bare minimum communication, no updates without my follow-up and zero concern for getting your vehicle back to you. Edit: I was really hoping to be able to turn this review into a positive one, but it does not look like that is going to happen. I received a call immediately after posting this review from Miguel (our service advisor) he gave me a more thorough update on the diagnosis of the vehicle, which he had not bothered to do the whole time it had been there. He also said they would get the vehicle in to look at, but "management would want to see the negative review removed before bringing the vehicle in". I told him I would not be adjusting or removing the review until this situation was made right. I later got a call from the service manager Rick. He did seem genuinely concerned about making this situation right. I told him I planned to tow the vehicle somewhere else. He assured me the vehicle would be pulled in within a week and would not be pulled out until it was finished. So I agreed to allow them to make it right. They brought it in as promised on January 26th, I approved all repairs as soon as the work order came through and the vehicle got pushed back out of the bay. On January 31st I was told the vehicle was on the schedule for the second week of February. Here we are February 15th and the vehicle still has not made it into the shop. The only response I got was a "we had a delay". Bottom line is unless you don't need your vehicle do not take it here, because it's no different than taking it to a junkyard and they don't stand by anything they tell you. Our vehicle has been there 58 days and counting, with no sign of repairs happening anytime soon. More

I agree with the other reviews. This dealership will damaged your car. I brought my brand new 2023 explorer in for some fun upgrades. I wanted the windows tinted and the ford emblem This dealership will damaged your car. I brought my brand new 2023 explorer in for some fun upgrades. I wanted the windows tinted and the ford emblems replaced front and back. We got the car back and they damaged the wheel wells broke the plastic on both sides. When we took it back in my biggest fear was that they would damage my car again and they did! They dented the body of the car and because they could not install the front bumper correctly it ended up in a body shop and the car was only a month old. They did not call me or my husband to let us know that the bumper had to be pulled off to install the emblem - and found out after we spoke to the GM Chris they did not know that either. In effort to express our unhappiness and the damage to my brand new car I realized that the reason the experience was so terrible was coming from the top down. Chris basically told me to take my log time business elsewhere and that was my only option, and that is was just a car, what would happen if I drove off the lot and it got wrecked ? I was completely disgusted. This is my third purchase from this dealership and my family’s 7th Ford. After leaving his office with our issues unresolved. They didn’t put all the pieces back together so the car rattles now. I can’t tell you how heart breaking it is to have a brand new car damaged multiple times by these idiots. The maintenance manager Rick has the same bad attitude and poor customer service approach. They thought a $100 refund for the emblem they installed that dented my car and a detail ( on a new car ) was a peace offering. Honestly it just made me more upset. I didn’t need money or the car cleaned I wanted my car delivered in the same condition I gave it to them NEW. I will be taking my long term business elsewhere Ralph Schomp doesn’t care and I can spend my hard earned money at any dealership as encouraged by Chris. Now the brand new explorer I hoped to love and drive for a long time makes me feel like I need to trade it in because there is no telling the extent of the damage to the parts I can’t see. I had to leave a review here because magically I didn’t not get the standard leave a review for your service through them. Strange when you normally get them after each service. I would think twice before buying at Ralph Schomp or bringing your car in for service. More

Had a scheduled appointment to replace the driver's door key lock on my F-150, which was removed by vandals in a break in. Scheduled the appointment more than a week in advance. Told them exactly what the s key lock on my F-150, which was removed by vandals in a break in. Scheduled the appointment more than a week in advance. Told them exactly what the service appointment was for. Dropped it off the night before so it would be "first in line" for my scheduled 8:00 am service appointment. This truck has been serviced before at this location, so they had the information on what it was. 17 days later it is still not done. Also can't tell me when it will be done. More

Ford recall supposed to take 1/2 day taking 3 weeks and still not done still not done More

Service was great, got the truck back the next day. Everything seems to be working fine! Thank you! Everything seems to be working fine! Thank you! More

Autumn did a great job. She’s amazing and works really hard. I so appreciate her. She explained some things that I need to be mindful about. Thank you Autumn and Schomp Ford She’s amazing and works really hard. I so appreciate her. She explained some things that I need to be mindful about. Thank you Autumn and Schomp Ford. I will continue to bring my car here for servicing. Give this girl a raise. More

Talk about embarrassing. If I could leave a negative review for Mike Naughton’s service department I would. I referred family to this dealership because they are close to home and we have done business review for Mike Naughton’s service department I would. I referred family to this dealership because they are close to home and we have done business with their parts department for decades. This time however we used service to install remote starts on 2 vehicles. Miguel was our service advisor and it is beyond clear he doesn’t like his job or dealing with customers. He had no issues making the appointment or communicating cost of the $1400 easy, no effort, sale he was getting, however the customer service provided was terrible through the entire process. We had to call to find out if the first truck was completed after we hadn’t heard anything all day. Upon pick up he tossed the keys our way and pointing to the cashier saying “pay over there”. The second vehicle he did call letting us know it was ready and we were checked out by the cashier who was friendlier. However we were told where the truck would be pulled up but never told how to get the bay door to open. When it was pulled up the guy got out of the car, handed my husband the key and walked away. Not one word. He had to go back inside to ask the cashier how to open the bay door. The service advisors just stood there while he waited. If it wasn’t for a porter that came running over to open the bay door he probably would have had to ask yet again. We had questions regarding the remote start that was installed and no one had any intention of even talking with us. No one explained how to use it or what features were available. I own my own business and if I provided the type of customer service to my customers we received at Mike Naughton we would have had to of closed our doors years ago. Management should really take a hard look at the staff they have working in service. Will not be returning to this dealership for service again! Sad to see corporations like this show so little pride in the service they provide. More

I work at this dealership and know most of all my time with only a week only and this dealership with my vision and Henry Ford in what was history! Is what people forget, it’s truly amazing. Seeing what F with only a week only and this dealership with my vision and Henry Ford in what was history! Is what people forget, it’s truly amazing. Seeing what Ford has done is innovation and changing with the ways thing will be. I think people should really understand the concept of how things are and help us expand our vision. I believe in Ford and it’s one of the most architecture symbol of its time. Look at the F150 Eco boost, Hybrid/Transmission? We are currently changing our momentum so look forward. This is how we role. Ford beat Ferrari. Think about that. More