Schumacher Chevrolet of Denville - Service Center

I found a used car on AutoTrader that my son wanted to buy so I contacted the dealership and spoke to David. Having bought over a dozen cars so far, I prefer an easy and painless process where either we c buy so I contacted the dealership and spoke to David. Having bought over a dozen cars so far, I prefer an easy and painless process where either we can strike a fair price for both parties or walk away. David listened to me and said that if he couldn't meet my price he wouldn't waste my time. The price was met and I agreed to come in and pick up the car the following day. David greeted me with the car ready to do and paperwork to fill out. However, I'd not told him that I was using a bank draft check and the Business Manager explained that the dealership doesn't use them because of the float involved. At first I thought this was the finance scam, but told David and the Business Manager that if they could provide the same APR and terms or better, I'd close then. Funny thing is, the Business Manager came back with the same terms from the same bank but at .4 below what I had already been approved with. So, frictionless transaction at the price I wanted and with terms better than I walked in with. A Happy Customer More

When I wanted a new truck they answered all my questions found the truck i wanted, at the right price , and had the truck ready for pick up that night. Also on 04/19/2012 went for oil change, first one free found the truck i wanted, at the right price , and had the truck ready for pick up that night. Also on 04/19/2012 went for oil change, first one free, took care of me right away,waiting time great could not be better, every one talks to you tomeet your auto needs. thank you frank arcidiacona. More

I have had 2 very disappointing issues with price. The first is that we had a door part quoted at over $535.00 and ended up going elsewhere for $70. The other instance was a remote key. They took the remo first is that we had a door part quoted at over $535.00 and ended up going elsewhere for $70. The other instance was a remote key. They took the remote somewhere and came back saying it tested the device was bad. The quote to get a new one was over $125.00. I ended up putting a $3.97 battery in as a chance and it works perfectly. Very disappointing when you have dealt with them for over several years. More

I recently took my Saturn SC2 in to Gearhart for repair, the vehicle was stalling out. Bernie Fearon informed me the battery is dead and needs to be replaced with an estimated cost of $172.50 to replace the the vehicle was stalling out. Bernie Fearon informed me the battery is dead and needs to be replaced with an estimated cost of $172.50 to replace the battery and labor to put it in. Bernie told me he tried to charge the battery, but the battery will not take a charge. Bernie also told me he would try and find the battery for less then the $120 quote he gave me. After two days of searching, Bernie informed me he could not find the battery anywhere for less then $120. I told Bernie not to replace the battery, I know the battery in the vehicle is less then 2 years old and a battery for this car cost $60 at AutoZone and PepBoys. I picked up my car brought it home and put the battery on a charger for 6 hours, and the battery has been fine since. The vehicle starts every time, there is no way Bernie could have tried to charge this battery. I was billed $116.20 by Gearhart to fix nothing on my car. This is the worst service experience I have ever had with a dealership. I feel I should not have been charged for this service, nothing was done to my car at all. More

Came in for regular service after being recommended by a friend who buys all of their cars from Gearhart. The car is a 1995 Cavalier I use for commuting. It has over 140,000 miles and it is getting tired. I friend who buys all of their cars from Gearhart. The car is a 1995 Cavalier I use for commuting. It has over 140,000 miles and it is getting tired. I came in for an oil change and to check why the AC went warm. Not living nearby, I realized I had to plan the day so that if I had to leave the car for an extended period, I would be able to get a ride. I was surprised when I arrived that they had WiFi (which I realized would allow me to catch up on email and work while I waited). Mary sat me down, wrote me up and said it would be about 20 minutes before anyone could look at the car. They didn't have a cafeteria but what dealership does! Within 15 minutes they had the can in the shop. A little while later they asked me to come out to see what they were doing. They had put a dye in the AC system to find the leak and the compressor housing was leaking the dye. Apparently from age it had cracked. Luckly, they had a rebuilt compressor in stock that would fit the car. In less than two hours, not only had they changed the oil and replaced the AC compressor, they also checked the car, rotated the tires, and fixed a chip in the windshield. ALL FOR UNDER $500! My AC is ICE cold, I'm smiling as I write this, and I am buying my next car there. Great place and nice people. More

I used to have my Car repaired by this Dealership back in 2006. I stopped using them because they are too expensive and the sales reps always enjoy tacking on additional repairs that they try to convince yo 2006. I stopped using them because they are too expensive and the sales reps always enjoy tacking on additional repairs that they try to convince you need. Today Aug 25th 2010, I brought my car over because I failed emissions and most of the auto repair shops in this area are not authorized to repair emissions in NJ. So this Dealer is the only one that can repair my car. Unfortunately they also provide lousy service. I dropped the car off at 9am and they did not call me back with an estimate until after 1pm. He told me the emissions repair would be around $300 plus he suggested I get a new air filter, spark plugs and spark plug wires. He wanted me to pay around $900!!!!!! I know I can get an new air filter, spark plugs and spark plugs wire at any service center. I only authorized the emissions repair. It is after 4:30 pm now and I am still waiting for them to call me back on my car!!!!! More

Awful service experience. After 4 visits over five months, Gearhart was unable to resolve a seemingly simple coolant issue. Made my car worse than it was to start with. They tried to tell me that th months, Gearhart was unable to resolve a seemingly simple coolant issue. Made my car worse than it was to start with. They tried to tell me that the car was running worse after their repairs because I was low on gas! Even I know that being low on gas doesn't make the check engine light come on, and the engine to buck like a bronco. Also, the service department couldn't even properly install windshield wipers on my car; they fell off after they installed them and I had to go back to get them fixed! While waiting for service, I noticed several other customers coming in, steaming for one reason or another why they had to bring their car back for repeat service visits. Service department was very untimely in making return phone calls or providing status updates. It seemed like they would use any excuse to delay or not work on my vehicle. They were also unwilling to assist in warranty claims or arranging alternate transportation. They also attempted to bill me $150 for diagnostic work related to the coolant issue that they could not resolve, which I was only able to recover after threatening to file a dispute with my credit card company. Despite a huge sign outside the dealership stating "FREE LOANERS", they do not provide loaners to customers unless you purchased a vehicle from them, and it is below a certain mileage. Also, their ability to service Saturn vehicles, despite a huge "WELCOME SATURN CUSTOMERS" sign, is limited at best. More

I’m at the local Chevy dealer to resolve my vehicle's recently developed Warranteed issue. The dealer calls to inform me the issue is covered are under the 5 year power train warranty. However, the bra recently developed Warranteed issue. The dealer calls to inform me the issue is covered are under the 5 year power train warranty. However, the brake pads are low, and they didn’t feel comfortable fixing the car and returning it with the old pads. The problem is that I went to my regular lube/brake/tire guy last month for an oil change and tire rotation. At that point if the brakes were low, they would have mentioned it. So I believe that the brakes were more like 70% - 80% worn out, but they were going to make me pay for something and with 38k miles they thought I’d buy the need new brakes line. Since I am not there, and can’t ask to be shown the wear of the brakes I have no choice but to let them do it. More drama late in the afternoon… I got a call from the dealer telling me that after a road test the rotors on my truck were warped and they suggested I purchase new ones. Why are the rotors warped after they just cut them you ask? He stated that they had to cut them below the manufacturer recommended thickness, and while performing a test drive the tech noticed a vibration in the brakes. Guess what… They don’t have my rotors in stock and I have to leave the car there overnight. They were kind enough to offer me a loaner vehicle, if I could get to the Enterprise rental place by 6:00. They called me at 5:17, which gave me less than 45 minutes to get from my desk at work to the Enterprise rental outlet (20 miles away) in RUSH HOUR TRAFFIC!!! This is simply unacceptable, and I think the dealer is xxxx bent on trying to separate you from your money for everything they can. I applaud them for the well choreographed script that they followed, its virtually guaranteed to net the service department a profitable $400 brake job out of a free warranty service call. I’m never going here again, and I’m never buying another GM product!!! More

I took my car in to fix a factory defect. Rather than fixing it properly, which would have taken 3 hours of labor under warranty, they proceeded to use a cheap resin to do the job. Resulting in me having fixing it properly, which would have taken 3 hours of labor under warranty, they proceeded to use a cheap resin to do the job. Resulting in me having to have the part broken off and replaced, with no compensation. They do crappy repairs here. Dont go here. More

They also claim to be a body shop for BMW dealership across the street. The job quality is terrible - fender and hood misaligned, forgot to put a fender gasket back, left scratches intact. Required two across the street. The job quality is terrible - fender and hood misaligned, forgot to put a fender gasket back, left scratches intact. Required two additional visits and still not perfect. Most outrageous thing - while in their posession, some bum reclined seats, reajusted all settings - climate control, radio, burned 1/4 of a gas tank. and returned the car in this condition. Absolutely unprofessional and untrained personnell - do not trust them even your Yugo. BMW must be crazy to have them on their dealers list. More