Schumacher Volkswagen of West Palm Beach

Worst and most expensive service in the motor trade. Before going on a 4000 mile road trip I tried for a week to contact my service rep. When I eventually got hold of him the earliest day they could chec Before going on a 4000 mile road trip I tried for a week to contact my service rep. When I eventually got hold of him the earliest day they could check out my car was 2 days after we had to leave. I was a Toyota driver for years and never had a problem with them. This VW Tiguan has had fuel injectors replaced twice and within 3 years I had to get the head cloth replaced. Front head lights have also had to be replaced. Its the last VW I will ever own. More

Would not recommend After talking to a salesman for over a week about 2 stated certified used cars I was interested in, I woke up my teenage son at 7 am on Sat. to drive After talking to a salesman for over a week about 2 stated certified used cars I was interested in, I woke up my teenage son at 7 am on Sat. to drive 3 hours to buy one of these cars. At 11 am, I received an email stating both cars where sold on THURSDAY! I called the man and then he corrected himself and said the one certified car was still available (of course the more expensive one - sounds like a little bait and switch?). I drove directly to the dealership. We negotiated a price and then at closing, it was discovered by me reviewing the 24 months/24k warranty, it was not included. This was told to me by 2 salesman throughout the process that it was included, but not all of a sudden "human error" it was NOT! Left a bad crooked taste in my mouth and my son and I left the dealership with no car. More

Beyond Great Service Department I write this positive review for service only, which is stellar in every respect. Rich is especially good. We will continue to service our VW at this I write this positive review for service only, which is stellar in every respect. Rich is especially good. We will continue to service our VW at this dealership because of him and the entire service staff. Just a few words about the rest of the dealership; The sales department here is not friendly and they clearly don't go out of their way. Just an example, when I asked about any special financing offers, I was told to "look it up on the Internet". I bought my car here only because the dealership is close to my home, and I'm sure that location is what sells cars here, not the sales staff. One exception; a lovely lady greeter who was friendly and did go out of her way to be nice. More

Apple Family Room Specialist I was not considering a new car during my lease but after Gerson helped me to the best of his ability, I renewed my lease and drove away in my new Bee I was not considering a new car during my lease but after Gerson helped me to the best of his ability, I renewed my lease and drove away in my new Beetle. I couldn't thank him enough and appreciate everything he and the Schumacher team did to give me a great experience. More

Not a worry Drove into service department w/lease vehicle issue. Service manager analyzed problem & scheduled appointment. Received loaner vehicle & was able to k Drove into service department w/lease vehicle issue. Service manager analyzed problem & scheduled appointment. Received loaner vehicle & was able to keep vacation plans; no problem. More

Donna Skoda is the reason why I have returned time and time again to Schumacher Volkswagen. I just got my 5th VW Jetta from her! Donna makes getting a new car easy and is dedicated to her customers. I hav time again to Schumacher Volkswagen. I just got my 5th VW Jetta from her! Donna makes getting a new car easy and is dedicated to her customers. I have referred many people to her over the years. More

I am extremely happy with your dealership, the purchase and recent service was a pleasurable experience and would recommend you to all friends & family. Very honest and courteous staff from shuttle to mana and recent service was a pleasurable experience and would recommend you to all friends & family. Very honest and courteous staff from shuttle to managers and service staff, Kudos to you and your company very nice to deal with a honest and reputable company and so glad that i looked on the internet that day because almost bought a Kia but sort of thought they were lying to me and sure enough when I came to your dealership and was lucky enough to have Paul be my salesman drove off your lot within a hour and half. and have been happy with this purchase from that day. So thank you Schumacher, owners, staff you can be proud of yourselves. thank you Pearl Gaughan More

On leaving work late on Sun. evening I noted a light on the dash board was on. checking the service manual found it was the check engine light, also noted a wrench symbol that said service. On Mon. a.m. I the dash board was on. checking the service manual found it was the check engine light, also noted a wrench symbol that said service. On Mon. a.m. I called the service department to inquire as to whether it was safe to drive as I was going away for a few days. I spoke with a gentleman named Pat and he advised I bring the car in for a check before I went away. On arriving at Schumacher I met Drew who stated there was no one there by the name of Pat, that there was a Pat at Northlake. I informed him I really didn't want to drive to Northlake he stated he could help and would get me in for service at Okeechobee but that it would be several hours. As I was headed out on a mini vacation I didn't really want to wait several hours and asked if there was a rental car available. He stated that as my car was under warranty they would give me a loaner, which was awesome. He stated he would call me Tues and let me know what they found. He called as promised and stated my car wouldn't be ready until Thurs as they had to order the part that was defective. He actually called late Wed. and said the car was ready, I was still out of town and informed him I probably couldn't get my car till Sat. which he said was not a problem. I actually picked it up Thurs. am, good as new and with a fresh wash. Drew was very pleasant to work with and the service was great. Thanks More

Dear Sir, I was seen even earlier than my appt schedule.... Tyler handled my paper work quickly and was able to get me a shuddle ride to my office so that I was not late for work. I enjoyed that schedule.... Tyler handled my paper work quickly and was able to get me a shuddle ride to my office so that I was not late for work. I enjoyed that fact that they even cleaned my car... I felt like it was brand new ! Thank you ! More

I was treated very well by the service adviser with the work being completed in a short amount of time. I had the car aligned with the work being completed within an hour and the car was washed and vacuum work being completed in a short amount of time. I had the car aligned with the work being completed within an hour and the car was washed and vacuumed on top of it. I would recommend Schumacher to others for service on their VW. More