Schumacher Volkswagen of West Palm Beach - Service Center

Drew Swaby great service manager very friendly and helpful. Nice and clean dealership as well. Mostly waiting time is about 45mins to 1hour when your car is being serviced that's a beautiful thing you helpful. Nice and clean dealership as well. Mostly waiting time is about 45mins to 1hour when your car is being serviced that's a beautiful thing you don't have to wait to long. Overall great dealership to be at. More

I had 2 problems with my '09 Volkswagen CC. I needed 2 parts. One part, they had in stock. The 2nd part, they had to order. They told me to bring the car back to them at 10 AM the next day and that it w 2 parts. One part, they had in stock. The 2nd part, they had to order. They told me to bring the car back to them at 10 AM the next day and that it would be ready between 12-1 PM. At 12:30 PM, they called me to say that the car is fixed, vacuum and washed and that the price would be about $130 less then what they quoted me. The whole staff at the dealership was very friendly. I wish the dealerships up north, where I live, would be half as good as they are here in West Palm Beach. I would highly recommend this dealership. I was very impressed. More

Myself and my family have been loyal customers. I usually go to the Northlake store and have had great service by all. Drew was great to work with and if need be I will be back to him again. Thank usually go to the Northlake store and have had great service by all. Drew was great to work with and if need be I will be back to him again. Thanks again for the great treatment when I come in. More

Very pleasant experience. The service rep also informed me that I did not need an oil change until 10K miles, which I was unaware of until then. Note: The "Dealer Rater" rewiew website has some 'glitche me that I did not need an oil change until 10K miles, which I was unaware of until then. Note: The "Dealer Rater" rewiew website has some 'glitches', whereby if a field is missed and the user must then fill it, the screen refresh (after the prompt alerting the user to the missed fields) then eliminates some previously filled, fields. (Like 'password', password confirmation' fields and the 'vehicle brand serviced' dropdown.) The website should also warn that an account must be established, otherwise all the rating and comment fields are erased if one attempts to establish an account afterwards. All of these glitches are very annoying. More

Very pleasant experience from assistance, to length of wait. I plan on going back in the future! I'm new to the area so it's good to have a dealership where I can get the sort of service I've become accus wait. I plan on going back in the future! I'm new to the area so it's good to have a dealership where I can get the sort of service I've become accustomed to. More

The wait was reasonable. The price no worse than expected. The service advisor was helpful and Friendly! Pleasant waiting room. I like the name Schumacher. Volkswagens are great especially my Jetta expected. The service advisor was helpful and Friendly! Pleasant waiting room. I like the name Schumacher. Volkswagens are great especially my Jetta TDI. However this survey is a total pain in the BUTT! If you want response forget mandatory sign up. I am tired of always creating apassword for everything from finding info on socks to autos! More

Well I feel I was treated very professionally I felt my car was taken care of in a professional way all the work was done to my satisfaction overall best experience I've ever had car was taken care of in a professional way all the work was done to my satisfaction overall best experience I've ever had More

Great job. Fast, efficient, and friendly. I brought my car due to a faulty fuel pump. It barely made it in the dealership. They checked me right in, got me out with a rental all in 30 min. Car was unde car due to a faulty fuel pump. It barely made it in the dealership. They checked me right in, got me out with a rental all in 30 min. Car was under warranty so no charge. But they did take good care of us. Rich, Alex, and Bobby are all wonderful there. All helped me. More

Have purchased/leased all of our cars (Buick or Volkswagen for the past 22 years at Schumacher. . Won't go elsewhere because of the great service-0after-the-sale!!!!! Volkswagen for the past 22 years at Schumacher. . Won't go elsewhere because of the great service-0after-the-sale!!!!! More

Alex was very professional and efficient, he kept me notified on estimated times and days my vehicle was going to be ready, and kept me informed on the process. notified on estimated times and days my vehicle was going to be ready, and kept me informed on the process. More