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Scott Clark Honda

Charlotte, NC

Overview
Employees
Reviews
Vehicles
4.7
1,220 Reviews
Thanks for taking a look at Scott Clark Honda in Charlotte, NC. Scott Clark Honda is proud to serve the entire Charlotte metro area and all of North Carolina with outstanding customer service and an excellent selection of new and used Hondas in addition to other used cars and trucks. We are located at 7025 East Independence Blvd, Charlotte, NC 28227, right next to the intersection of W.T. Harris Blvd and Independence Blvd. Our customers come from all over North Carolina and South Carolina to be a part of the Scott Clark Honda experience in Charlotte. Our extremely knowledgeable staff can help you no matter what your situation or needs are. If you're looking for a new Honda Pilot in Charlotte, we can help you. If you're from Rock Hill and need service for your used Honda Accord, we can help you. Maybe you're from Gastonia and heard about Scott Clark Honda Charlotte's Civic Hybrids, come take a closer look and our staff can help give you the right information and guide you to a Honda that fits your needs
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7025 E. Independence Blvd

Charlotte, NC

28227

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Showing 1,220 reviews

July 19, 2011

Dealer would not come down on price and said because the vehicle was Crown certified not to have any problems and I would not get that certification if I went to another dealer with a lower price. Three da More

by a219137
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jimmy, Sahar, Lee
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Sep 14, 2011 -

Scott Clark Honda responded

This is Todd Dickson, General Manager at Crown Honda Charlotte. I am reaching out to you to offer my sincerest apologies about your most recent experience at our dealership. At Crown Honda Charlotte, we strive to provide the best possible experience during the sales process. Our records show that the Honda Pilot you purchased is a Honda certified car, not a Crown certified car. This is good news for you as Honda certified vehicles come with a full warranty (as opposed to Crown certified vehicles which come with a limited warranty). I spoke with my sales representatives about the sales process of this vehicle. The reason we could not drop the price any further than the $600 we did reduce for you was because we had already dropped the asking price to a reduced figure. I can comfortably say that we sold you the car at the same price one of our employees would be paying. I completely agree with your complaints about the dash lights and the DVD retrieval. In a situation like this, we should have absolutely fixed these issues at no cost to you. I am happy to refund anything you paid out of pocket for this and apologize that a miscommunication on our end caused us to charge you for these services. With respect to your new tag, I believe we had another miscommunication between departments. After each vehicle purchase, we arrange for a courtesy call from our title clerk to verify whether the customer will transfer the old plate or acquire a new one. When the title clerk feels there may be some benefit to doing this differently than how it was setup in the deal, she is instructed to do what is best for the customer, even if it ultimately creates a little more work on our end. I assure you this call was made with the intention of confirming that we move forward with the best option for you and I apologize that it appeared that we did not keep your original requests on file. I appreciate the feedback you have provided to us, as it makes me aware of ways in which we can continue to improve the customer experience at Crown Honda Charlotte.

Jan 20, 2012 -

Scott Clark Honda responded

Greetings, My name is Randy Threatt. I am the General Manager at Scott Clark Honda. I would like to discuss the details of your interaction with our staff. Please shoot me an email with your contact info. I look forward to hearing from you. Randy Threatt General Manager Scott Clark Honda rthreatt@scottclarkhonda.com

Helpful 1
July 11, 2011

everyone was very pleasant. from the ladies greeting you at customer service to the sales people we were in contact with. very child friendly. great experience. More

by ndelfiner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
brian, victor
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Helpful
July 05, 2011

Ray was one of the best sales people I've ever had the pleasure of doing business with. I would definitely buy from him again! More

by acgossett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Quintanilla
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Helpful
June 18, 2011

Everyone was very knowledgeable, friendly and willing to answer any questions that I had. I did not feel pressured, as with other dealerships, and walked away very satisfied. I actually enjoyed myself whil More

by autobuyer99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Jackson, Mr. Marshall, Steve
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Helpful
June 12, 2011

Salesman was too pushy and would not take no for an answer. I will never go to Crown Honda again. Salesman was only out to make money even if customer was unhappy with the car. NEVER, NEVER, NEVER G More

by batman78
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arnold Tracy
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Jun 27, 2011 -

Scott Clark Honda responded

Hello. This is Todd Dickson, General Manager of Crown Honda of Charlotte. I am disappointed to hear about your negative sales experience. Here at Crown Honda of Charlotte, we are committed to providing an excellent sales experience for each person who walks through our doors. I apologize that you felt our sales representative was too persistent in trying to earn your business. I would value the opportunity to make this right for you. Please give me a call at 877-887-9412 so that I may ensure that this issue is resolved for you. You can also reach me at ddickson@crownauto.com. Thank you.

Jan 20, 2012 -

Scott Clark Honda responded

Greetings, My name is Randy Threatt. I am the General Manager at Scott Clark Honda. I would like to discuss the details of your interaction with our staff. Please shoot me an email with your contact info. I look forward to hearing from you. Randy Threatt General Manager Scott Clark Honda rthreatt@scottclarkhonda.com

Helpful 2
June 12, 2011

The salesperson Mr. Montanez was very professional and knowlegeable, I'm very happy with this vehicle and will recommend this dealership to my friends and family More

by nicole2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Montanez
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Helpful 1
June 07, 2011

Shirley met me outside. Listened to what I was looking Shirley met me outside. Listened to what I was looking for. Took me for a test drive. Helped with financing. Overall helped answer any q More

by hoopgarloch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shirley Perkins-Darwin
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Helpful
June 04, 2011

I love Honda dealarships independence it make us feel like we are the only customer in the dealerships. and they will make sure u leave the dealship happy. i am really happy with this dealer ship. ART More

by YASMIN2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ARTHUR CUELLER
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Helpful
May 25, 2011

This was a pleasant experience compared to other dealerships in the area. The salesman was not pushy or aggressive, he showed us exactly what we told him we were looking for. He took his time to e More

by sstone0924
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Ide
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Helpful
May 18, 2011

The car purchase experience I had at Crown Honda was the best I have ever had buying a car. The salesman Steve picked me up from the airport in the car I was purchasing then took the long way back to the d More

by Jday
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Griffin
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