Scottsdale Lexus

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Scottsdale Lexus:
When I first entered the dealership I was a little put off by the lack of immediate notice. After a minute of looking at the vehicles Leo entered from outside the showroom and I learned what good salesmanship was all about.

He was extremely polite and showed me the vehicle in question. After about two hours of his time in questions and test drives I left to look at other vehicles. His politeness, lack of pressure, and gentle good nature was a breath of fresh air after some of the sales people I had met in the past week.



I returned the next day to evaluate the vehicle some more and he used the internet to show me various website's Lexus dealer invoice prices and offered to bring a extremely fair offer to be approved. In the end I decided on a different vehicle. When informing him, Leo was very polite and wished me well and complimented me with the purchase of the competition without a hint of guilt trip. The service and salesmanship he exhibited was exemplary and would recommend asking to see Leo before anyone else. You would not go wrong seeking him at Lexus of Scottsdale.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Scottsdale Lexus:
At this point I have nothing good to say about Scottsdale Lexus other than they sell an excellent product. After riding in my LS 400 both my son-in-law and daughter-in-law and both purchased GS 300(s). <br><br>I purchased my LS 400 Pre Owned. After having it for a few months I decided it wise to bring it into Scottsdale Lexus and have the Certified Pre Owned Check List run against it.<br>I owned an El Dorado Cadillac before this vehicle and only once had a maintenance issue following a similar process. <br><br>It is my belief that their Service Center possesses a lack luster level of diagnostic competence. I was given a listing of concerns from my service representative and I had him address all deficiencies found on the vehicle. Four months later I brought my vehicle in after noting the sound of wearing break pads and was shocked at price to correct such a common maintenance matter. Further I was appalled at being given a list of additional mechanical deficiencies not found in the check you performed only four months prior. When I raised my concerns to the representative as to why these were not found during your inspection of my vehicle and the reason for the seemingly inflated cost of correcting these allegedly &quot;NEW&quot; deficiencies I was treated as a vagrant unable to pay the cost of a consumed meal.<br><br>It is one thing to make mistakes (I would hate to thing they were being dishonest), but to then be rude about it is over the line

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