Scranton GMC of Vernon

Great Service Dept. Had a Recall for toe links on my 2012 regal. They had the car ready a day early as we dropped it off by noon and our service was scheduled for the fo Had a Recall for toe links on my 2012 regal. They had the car ready a day early as we dropped it off by noon and our service was scheduled for the following day. They had it ready by 4:00 pm the day we dropped it off. More

Very accommodating, always pleasant to work with for service needs. Technicians do a great job. service needs. Technicians do a great job. More

Fast easy service, in and out. Very helpful Customer centric, straightforward. Easy to book, made the service easy. Very helpful Customer centric, straightforward. Easy to book, made the service easy. More

Everything happened as it was supposed to. My oil change took an hour and 45 minutes, which is longer than I expect, But I don't think their online scheduling system had actually made an app My oil change took an hour and 45 minutes, which is longer than I expect, But I don't think their online scheduling system had actually made an appointment for me. None the less, Frank got me in and out and I left with a freshly washed truck. More

I Bought a 2021 GMC Canyon at Scranton motors with the very expensive GOLD warranty. When the truck needed a new AC compressor the warranty would only cover half the cost of the Compressor. I dropped t very expensive GOLD warranty. When the truck needed a new AC compressor the warranty would only cover half the cost of the Compressor. I dropped the truck off on Tuesday. It took 2 weeks to get the job completed. Very slow process getting the warranty work completed. Fortunately I had another vehicle for the 2 week AC repair. Hey I guess I’m lucky the warranty company DID cover most of the work. After all the horror stories I hear about them online! Just wish it was done in a more timely manor. More

Friendly service staff, quick service, and price came in under original quoted amount. Win-win-win! under original quoted amount. Win-win-win! More

The service department did not have a record of my first service therefore they thought it was my first time there. I was surprised at that since my first service also included a loaner vehicle. Additionall service therefore they thought it was my first time there. I was surprised at that since my first service also included a loaner vehicle. Additionally, the vehicle was under my name and not the name of my company, again, not sure why that happened. The service representative did correct the issue. More

Great group of people. ..willing to with the customer and to keep them informed on service. ..willing to with the customer and to keep them informed on service. More

First off, spell my first name correctly. Leads me to wonder about the review totalit. Leads me to wonder about the review totalit. More

Drove my truck there with a diagnosed sensor issue from olanders. They said I needed a new sensor. I paid them $1000 to install the new sensor. They called me when the job was done and said now my vehicle olanders. They said I needed a new sensor. I paid them $1000 to install the new sensor. They called me when the job was done and said now my vehicle won’t run. “It just dies” “ and we don’t know why, it doesn’t have any codes.” They want to replace a $1900 part w/o labor. With no guarantee that it will resolve the issue, that happened under their stewardship. Despite the fact that I drove it there, I had to send for a tow truck to get it back. I had it towed to Larry’s a mile down the road. Larry’s diagnosed the problem as a loose water separator at the base of the fuel filter. It had a visible leak. After tightening it back up. It didn’t leak. And the truck ran as expected. The entirety of the 1. Tow 2.Diagnostics 3. Repairs, came to $260.39. That’s quite shocking. That’s why I left a one star review. Actually there was no way to hit next without the one star review. If possible I would have left a no star review. More