Sea View Chrysler Jeep Dodge

Bought a 2012 Jeep Liberty, called within first 48 hours to notify them there was a thumping noise on the front passenger side, which they said wasn't a big deal & would take care of it when I picked up my to notify them there was a thumping noise on the front passenger side, which they said wasn't a big deal & would take care of it when I picked up my license plates. Long story short,after being in their shop for 20 days, they acknowledge there was a noise, but could not fix it. They made the determination, along with Chrysler engineers, that they are calling the noise "a characteristic trait" of the car because they drove 3 other vehicles on their lot and they made the same noise. What they call a "characteristic trait", I call a defect in the vehicle that they do NOT want to fix. We then test drove another 2012 Jeep Liberty at a different dealership ourselves, and it did NOT make the same thumping noise. I then contacted Consumer Affairs who have advised me to go through the Lemon Law. I do NOT recommend this dealership to anyone! On another note, while they had my car in their shop, they gave me a loaner car with an expired registration, which I found out by receiving a parking ticket at the mall, and an expired insurance card!!! What dealer allows this to happen? Again, I do NOT recommend this dealership!!!!! More

BEWARE of their service department. I brought my sons 2001 Jeep Grand Cherokee there on 12/26/11 because the car was having trouble holding the idle and the engine light was on. They told me they didn't 2001 Jeep Grand Cherokee there on 12/26/11 because the car was having trouble holding the idle and the engine light was on. They told me they didn't know why I was having those problems but they said I needed a new transmition which would cost about $2500.00. I left paying their minimum charge of $109.00 and brought the car to a local mechanic. I found out the car really needed a govenor sensor and a new oil valve cap as the car was leaking oil and was 1 1/2 quarts low on oil. Jeep didn't even check the oil level for their 109.00 charge. I called and spoke to the Gm of the dealership and said he would look into it but just had a service manager call me who just stuck with their story and said they don't check things like oil level when you bring a car in with the engine light on. I think I was ripped off for the 109.00 as they obviously just tried to get me to pay for unneeded expensive repairs and did nothing to solve the real issues with the car. I would never trust these people again! BEWARE. More

The dealer could not diagnose the problem with my car so return visits are required. I personally showed the service manager the issue and what the cause was and how to fix it. The dealer has no regards for return visits are required. I personally showed the service manager the issue and what the cause was and how to fix it. The dealer has no regards for a customer's time! Dealer stated a front end alignment cannot be done because the car is too new and I will have to wait for 6 months or more until software at their front end alignment shop they use is updated. My rims were damaged while in the care of the dealership and they want to refinish them. Problem is, the car is less than 30 days old so the responsible thing for the dealership to do is the replace the rims and deal with their insurance. Refinishing the rims by a 3rd party will void the warranty from Dodge for any future problems. I was talked to by the dealership GM as if I were a con artist and liar when I spoke with him concerning the damage to my wheels. The GM would not budge and acted like he was doing me a favor by refinishing them for free since the damage may have happened while I was in possession of the car and not at the dealer. Chrysler has been notified and a complaint made about this dealership. The dealership GM could have handled things better instead of him and the service manager deflecting me by talking to other customers while they were supposed to focus on my situation. I even asked to speak to a principal of the dealership and he said they will not speak with you and you will just get referred back to the GM. How sad that a principal of a multi million dollar dealership refuses to talk to their customers. Issues that are outstanding on my brand new less than 30 day old $47k car. 1. Steering wheel off center and car needs an alignment (that dealer says cannot be done) 2. Passive Entry still not working on driver's side of car (driver door handle defective) 3. 3 wheels are damaged while in dealer care. With all this, the dealer expects me to bring the car in and waste another 1 or 2 days for them to try and fix my door handle, refinish the rims using some 3rd party all the while do nothing about the alignment. It is a shame this is happening since being a Chrysler owner most of my driving life and then leaving in 2008 due to the bailout and possibility of Chrysler going out of business, I decided to give them a try because of their supposed renewed customer service ideology and new ownership by FIAT. I hope Chrysler does help me with this situation because this is a franchisee of theirs who acts on their behalf selling/servicing the vehicles and being the face of Chrysler to the customer. More

Just purchased a 2010 Jeep Grand Cherokee Laredo 4x4 X package. Got an excellent value on my trade in. No hassle/haggle situation. There was no game playing and I was treated like a valued customer from t package. Got an excellent value on my trade in. No hassle/haggle situation. There was no game playing and I was treated like a valued customer from the second I walked into the dealership. I did my homework and they beat every deal I had secured thus far. I felt comfortable knowing that I: received a great car, trusted my salesperson and will have a great dealer to go to for service. I'm a simple soul who responds negatively to high pressure sales tactics...NONE were found here. I love this SUV and am extremely happy with my purchase experience. More