Secor Subaru - Service Center

Secor Subaru in New London, CT is extraordinary. My 2024 Crosstrek had a flat on my trip to New London, and Subaru Roadside Assistance towed my car in to Secor Subaru. Service Mgr Shawn brought a re My 2024 Crosstrek had a flat on my trip to New London, and Subaru Roadside Assistance towed my car in to Secor Subaru. Service Mgr Shawn brought a replacement tire in from a distributor 50 miles away and Service Exec Kyle got me back on the road in hours. They even took care of my annual service inspection while I was waiting. They set an outstanding standard for service. Thank you, Shawn and Kyle. More

Sales and service are knowledgeable, courteous and focus on customer service. Will resolve requests and problems in a time sensitive manner. Our family has purchased cars here for 30+ years and always had on customer service. Will resolve requests and problems in a time sensitive manner. Our family has purchased cars here for 30+ years and always had good experiences. A+. More

Very friendly I appreciate them getting me in for oil change with 1 day notice. change with 1 day notice. More

My experience with this dealership has been favorable. Staff have been very helpful with our Subaru outback. Staff have been very helpful with our Subaru outback. More

Kat was very nice. They couldn’t fix my Honda and was told to take to Honda. Honda would charge Secor almost 2,000 dollars. This is crazy when it could be repaired for They couldn’t fix my Honda and was told to take to Honda. Honda would charge Secor almost 2,000 dollars. This is crazy when it could be repaired for less the 500. I will take care of repair my self. Also if I did take it Honda it would be an inconvenience to me. They offered no help in this matter. More

I've been going there for years, and I can trust them with my car. The service is quick and efficient. with my car. The service is quick and efficient. More

Service to our Outback was fine and vehicle was ready earlier than their original estimate. We had received a $50 gift card a week or so before the maintenance. We forgot to use it and discovered it earlier than their original estimate. We had received a $50 gift card a week or so before the maintenance. We forgot to use it and discovered it at home the next day (a Friday). The following Monday I went to the dealer and asked for the gift card to be applied to our bill and give us credit on the credit card we used for payment. They declined saying it had to be used at the time of service. VERY DISAPPOINTED!! The gift card expires this June. I don’t foresee us bringing our Outback in for service for six months or more. I guess we should just throw the gift card away. Thanks a lot. Glenn Carlson 860-460-5786 More

On time, knowledgeable, didn't push services not required at this time Friendly, customer service waiting area clean, with wi-fi, and coffee at this time Friendly, customer service waiting area clean, with wi-fi, and coffee More

Great service. Always upfront with prices. Loaner car option is great. Tell your friends. Great Always upfront with prices. Loaner car option is great. Tell your friends. Great More