Shawn Murray
Shawn Murray at Secor Subaru
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Shawn Murray

Service Director

Secor Subaru

501 Broad Street
New London, CT 06320

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4.6
62 Reviews

Started in automotive 20 years ago. Worked as porter, parts delivery drivers, parts counter, service advisor, now service manager. Own a Subaru myself.

Dealership Experience

2 yrs, 2 mos

Industry Experience

22 yrs

4.6

62 Reviews

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62 Reviews of Shawn Murray

May 06, 2024

Dealership Rating
Employee Rating

Service was prompt even though I did not have an appointment. Everyone was courteous and waiting room was convenient and clean More

by GSBEWB9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastacia Rebell, Kaitlyn Gray

May 07, 2024

Secor Subaru responded

We're glad to know you found our service prompt and courteous at Secor Subaru, and that the waiting room met your expectations. Thanks for sharing this positive feedback!

May 03, 2024

Dealership Rating
Employee Rating

Excellent customer service and communication. They were efficient in diagnosing my car's issues as well as getting me the estimate for repairs. The repairs were done in a timely manner. More

by spiro_curis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2024

Secor Subaru responded

We're happy to hear our team provided you with excellent service here at Secor Subaru! Thanks for your positive feedback and please don't hesitate to reach out if we can be of assistance again in the future!

April 06, 2024

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Employee Rating

Service and tire repair went very smoothly. The waiting area was comfortable and timing for service was quick. Thank you More

by SHH99188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Pullen, Kaitlyn Gray

Apr 08, 2024

Secor Subaru responded

Hi! We're glad to know that your service visit went smoothly and you found our waiting area comfortable at Secor Subaru. We appreciate the feedback, thank you!

March 04, 2024

Dealership Rating
Employee Rating

Very professional without pressure Amazing deal on my trade and purchase price. Went out of there way to satisfy all of my needs More

by Robey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray

Mar 05, 2024

Secor Subaru responded

Hi Robey! It's great to know that you had such a positive experience at Secor Subaru. We always aim for professionalism and satisfaction in all our deals. Enjoy your ride!

February 29, 2024

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Employee Rating

The car I received had a hubcap that fell off immediately, and once I put in the order through Secor Subaru not only did it take almost two weeks to arrive but it sat with them for an additional More

by aaron.j.vincent1993
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Shane Wildes, David Pricone

Mar 13, 2024

Secor Subaru responded

Aaron, We're sorry to hear about your experience. We strive for prompt service and clear information, so it's disappointing that we didn't meet those expectations this time around. Your feedback is important as it helps us improve our services. Please reach out directly so we can discuss how best to resolve this issue moving forward. Thank you, Paul Holden - General Manager - (860) 442-3232

February 13, 2024

Dealership Rating
Employee Rating

Very good, pleasant staff Accommodating, efficient, great service and I would use them again for sure More

by JUDIMITCHELL0
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray

Feb 16, 2024

Secor Subaru responded

Judi, we're glad to know you had a positive experience with our team at Secor Subaru. We look forward to serving your automotive needs in the future!

February 08, 2024

Dealership Rating
Employee Rating

Excellent I'm am fortunate to be associated with all the wonderful people at Secor Subaru and the Secor auto group More

by SEAPOTTS
Recommend Dealer
Yes

Other Employees Tagged: Shawn Murray

Feb 08, 2024

Secor Subaru responded

We're delighted to know you had an excellent experience with our team at Secor Subaru. We truly appreciate your kind words and look forward to serving you in the future!

February 07, 2024

Dealership Rating
Employee Rating

I get nothing but great service at secor subaru from the main office to the service department. The service has been extraordinary. Thank you More

by cm621972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2024

Secor Subaru responded

We're so glad to know you've had great experiences with us at Secor Subaru! Your kind words are much appreciated and we look forward to seeing you at your next visit!

February 06, 2024

Dealership Rating
Employee Rating

They were very timely, answered all the questions I had about the service and upcoming things needed to be done on my car. More

by KEVINJOHNTEDESCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2024

Secor Subaru responded

Kevin, we're glad to know you found our service at Secor Subaru timely and informative. Thank you for choosing us! We'll see you next time. Safe travels!

January 23, 2024

Dealership Rating
Employee Rating

Arrived for my scheduled appointment. Was greeted by a service representative who checked my car in for the scheduled service. The work took over 3 hours to complete. I received a call wh More

by TRWELCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2024

Secor Subaru responded

Hi T R Welch! We appreciate your patience during the service appointment and are glad to know that our team at Secor Subaru kept you informed throughout. Thank you for choosing us for your car needs!

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