Secret City Chrysler Dodge Jeep RAM - Service Center

Missing oil dipstick Well just got home and there was a check in my box for the cost of the oil dipstick that was left out when I had oil change done there last month,I'm Well just got home and there was a check in my box for the cost of the oil dipstick that was left out when I had oil change done there last month,I'm revising my one 🌟 to 4 🌟,3 of those 🌟 goes to the very nice woman who called me back and resolve this issue,and 1 🌟 to service dept. More

3 weeks for a part I dropped my 2015 Dodge Challenger off to have a $30 sensor replaced. Was told could possibly pick car up same or next day. Called next afternoon was I dropped my 2015 Dodge Challenger off to have a $30 sensor replaced. Was told could possibly pick car up same or next day. Called next afternoon was told part was hard to find and would be 2 more weeks. Ok. Not happy but understandable. Called back in 2 weeks. Told it would be another week. Called again in a week. Still can't find part. Husband went online and found 3 within 5 minutes. Finally called corporate. THOUGHT I got action. Was told by Wendy part would definitely be in next morning and could pick car up that afternoon. Nope. Called corporate again. Someone told corporate that "part came in but someone they didn't know signed for it" and could possibly be several more days. Picked my fully paid for car up anyway, husband ordered part himself and fixed car. I don't know how they got the ratings they got unless their family and friends like to type. When we picked up the car they lied to my face and said corporate hadn't called. I was on the line. If you want to drop your car off for a couple months, by all means this is the place to go. We will be informing all our friends to avoid this place. We never received one call to inform us of anything and acted like taking our calls was a nuisance and once I was on hold for several minutes because "they couldn't find paperwork OR the car. Sloppy and borderline rude customer service. More

Quick Conscientious and Kind I drove 10 1/2 hours to get to Oak Ridge where I am visiting family, with the last two hours of driving on a check engine light with noticeable engine I drove 10 1/2 hours to get to Oak Ridge where I am visiting family, with the last two hours of driving on a check engine light with noticeable engine problems. When I had told them that I needed to make a 10 1/2 hour drive back within a few days they got me in a soon as possible. Being from out of town I was very very concerned about taking my vehicle to a place I didn't know or trust with such a long drive ahead of me. I no longer have a shred of concern. They bent over backwards for me. Ensuring I was apprised of the situation every step of the way. They made sure that I would make my trip back in a safe and fully operating vehicle. I can not say enough about this facility and especially the staff. Miss Jen made sure I was seen quickly, Mr Howard and Mr Danny onboarded me and Mr Gabriel took care of my vehicle as well as provided regular updates for the rest of my experience. Mr Gabriel was just absolutely wonderful. They were all just so incredibly kind and helpful. I can not thank them all enough. More

Awful Service Center If you have any expectations of fair and reasonable service then do not come here. I brought my charger here for the airbag recall work which should If you have any expectations of fair and reasonable service then do not come here. I brought my charger here for the airbag recall work which should have taken a few hours. They straight lied to my face when I dropped it off Friday afternoon and said it would be done that evening or Saturday morning at the latest. They didn't even look at it until Monday and I picked it up Tuesday. This is despite scheduling the service a week in advance. A week after this I went to get new tires somewhere else and the shop was unable to remove the lug nuts on 2 wheels because they were so stripped and mangled. The only place I ever had tires rotated was at a Dodge dealership so I brought my cart back here to have a Dodge dealer fix what they damaged. They charged me $86 for this and told me it was my problem not theirs. Even if it wasn't Dodges fault to start with, $86 for changing 2 tires is insane. I was lied to and ripped off with a smile by the Service Manager Rob. That's why they get 2 stars for friendliness. More

Topless I've had my jeep to the dealership 10 consecutive times for the top leaking. I purchased my jeep from secret city and paid extras for soft sport top I I've had my jeep to the dealership 10 consecutive times for the top leaking. I purchased my jeep from secret city and paid extras for soft sport top I wouldn't recommend anyone purchasing a jeep especially from secret city oak ridge. I got my jeep back today and I got a cheap looking vinyl top and I sent it right back to the dealership I will post again and let the public know how my particular situation turns out. More

Was loyal customer but no more Firstly I understand new owners and the difficulty of the change but that is the excuse for everything done incorrectly it seems. I took my jeep wrang Firstly I understand new owners and the difficulty of the change but that is the excuse for everything done incorrectly it seems. I took my jeep wrangler in for normal upkeep and inspection and even though an appointment had been made 2 weeks in advanced somehow the new owners and change and construction was at fault for my appt not being in the schedule. Ok things happen, the boy that "helped" me seemed unaware of how to handle this running back and forth asking what he should do, finally he explained he couldn't get me in that day but assured me that the next morning at 9am I would be his top priority, 9am the next morning and another day late at work he didn't even remember who I was until I reminded him, finally got that taken care of told them I wasn't waiting to just give me a call back when done. Called that evening he couldn't give me an update, came back in the following day and even though I had just placed new brakes 3 months prior at same location was asked to purchase a brake change, apparently knowing the car and past upkeep isn't on the list of things to know. I get you need to sale but sale me something I may actually need not just the first thing on top of your head. This was a full week of dealing with Mike in service and he didn't seem to care if I was happy or not. Being there the time I was I noticed that they was more cars going into the lot for service but not so many was leaving this led me to understand the reasons of my delays and frustration. Construction and new owners aren't the reason this place has went downhill it's the people working there not knowing what there job is and how to do their job. I've taken my vehicles there since I moved to the area a couple years ago but I will no longer be purchasing any new cars or servicing them there, secret city dodge needs to remain a secret until the place is up and running correctly, loyal customers are understanding during times of change but we still expect a certain amount of professionalism and I'd like to see a little more personal caring from the employees. More

Viper PCM service OK, Knoxville area GenIV Viper owners - Secret City in Oak Ridge TN ( http://www.secretcitychryslerdodgejeepram.com/ ) has some car guys there that ar OK, Knoxville area GenIV Viper owners - Secret City in Oak Ridge TN ( http://www.secretcitychryslerdodgejeepram.com/ ) has some car guys there that are serious about service and getting the job done for you. Josh Surgenor is the service manager there, and he was quick not only to call me back (after an internet inquiry - one of those 'fill out the form and we will contact you' deals ) but was almost anxious to do the PCM work (and gave me his personal cell # to boot). Dave was one of the master techs there - and they actually put him and another on the task. Just over an hour later, i was test driving with Dave, and the final checks were done. In my opinion outstanding communications with me and they did a perfect job. Maybe this programming is an easy task, but finding someone around this area that will do it while you wait, and letting YOU drive for the appropriate steps is not easy. I am very happy and would - at least for this task - recommend them. While we were doing the test drive, Dave told me about them having recently completed a blower setup (i am thinking the Paxton or similar) on a viper (probably a Gen III??), so apparently they are capable of much more... RECOMMENDED More