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Sentry Ford Lincoln

Medford, MA

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132 Reviews

4100 Mystic Valley Parkway. Route 16

Medford, MA

02155

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Showing 132 reviews

March 01, 2019

Worst customer service. Us Ford owners are customers. We go to ford dealers for help. When you go to Medford Ford you expect to be helped not pushed out the door. I pull More

by Gyarfas25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Bourqe
February 20, 2019

Service Department is Horrible I've only worked with Sentry Ford's service department but they could not have been worse. We scheduled an appointment to have our airbag replaced du More

by fordguy123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Borque
February 18, 2019

Better Deals Elsewhere We were in to look at leasing a Navigator. The first time we went, there were no salesmen at the Lincoln building. Eventually one did come over, and More

by jtnoonan@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bernie Cherbitsky, Vardan Tenekedzhyan
January 31, 2019

Very bad service department. I brought my new truck in because the door latch was stuck. They told me it was fixed but it broke again the next day. It turns out there was actual More

by Bman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
October 28, 2017

Just A Great Experience Went in to Sentry, to look at a few cars, and left 2 hours later with a loaded 2015 Lincoln MKC. Amel was our salesperson and was nice from the moment More

by MikeBren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amel
September 30, 2017

we will give u a appointment to see a car Called made a appointment to see car, drive 50 xxxxing miles each way , toll's ,gas and 3 hours of my time to be told YOU JUST MISSED IT, ARE Y More

by Arthur L
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer
November 27, 2016

Professional, accommodating great service Needed an oil change sticker and my truck ended up having a recall I was not aware of. Needed my truck to pick up child from school which they were st More

by Ford guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
November 12, 2016

Worst services ever If I could rate a no star I would, to begin with this company over charges with the body shop, never again will I or the people I know get my car fixe More

by YouGuysSuck101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve
August 02, 2016

Worst service ever!! Service is just plain horrible. -general incompetence -couldn't properly diagnose a problem -attempt to shift blame -drag the service out by desi More

by Rox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Hill and Jeff
April 11, 2016

Tim DiGaetano at Sentry Ford Lincoln is the best! We were so frustrated with our local dealer that on a whim we looked on line and found a similar Lincoln to the one we had a deposit on at Tasca in Rh More

by A very happy customer!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim DiGaetano
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