Serpentini Chevrolet of Strongsville

Fast, Easy, the pictures were what the car was no hiding anything was good working with them anything was good working with them More

Terrible customer service and an even worse service department. Back in 2023, I made the switch from RAM to Chevy and purchased a brand-new truck from Serpentini Chevrolet. I was initially very happ department. Back in 2023, I made the switch from RAM to Chevy and purchased a brand-new truck from Serpentini Chevrolet. I was initially very happy with the vehicle, and the sales team treated me well—until the check cleared. After that, good luck getting anyone to return a call or follow up. Reaching someone who can actually help feels like playing the lottery. My truck has had multiple issues since purchase: -Ongoing power surges that happen randomly—“Cannot duplicate the issue” was the only response. -The rear window leaks when it rains, and still no resolution—black mold is now forming. -The factory exhaust system was faulty and rattled. It took repeated requests and finally showing up unannounced to get someone to take it seriously. -Clear coat is peeling in one spot, and despite the GM Corrosion Warranty, they refused to fix it. To get the exhaust fixed, I practically had to beg a service advisor and technician to ride with me just to confirm the issue. They eventually agreed to order the part, which took about a week—fine. But two weeks later, still no call. When I followed up, I was told my service advisor no longer worked there and no one knew whose exhaust it was. Great communication and accountability. They also refuse to provide loaner vehicles—despite this being a new truck with unresolved issues. To top it off, I contacted the GM customer care line, and while the rep has been helpful, the dealership hasn’t even responded to her either. At this point, I’ve spoken with a family attorney and am looking into other actions. Sadly, Serpentini Chevrolet has become a textbook buyer beware situation. More

My salesman Johnny was very helpful, he was not pushy and helped negotiate a good price for the vehicle I purchased. The finance department was very helpful and friendly also. All around a good customer serv helped negotiate a good price for the vehicle I purchased. The finance department was very helpful and friendly also. All around a good customer service dealership More

We went today to lease a brand new 2025 Chevy equinox ev. The manager,Jack was super nice.😊 Alot of negative comments, but we are very happy customers.😊 The only downfall is that they are located past ev. The manager,Jack was super nice.😊 Alot of negative comments, but we are very happy customers.😊 The only downfall is that they are located past Cleveland, it's a trip that's worth it.😊 More

Place was very welcoming, had the best prices in the area! Definitely will be back area! Definitely will be back More

I was quoted $230. 00 before the work was done. I figured approximately $248.40 with tax. After the work was done, I was charged $273. I asked Will why? He said due to t 00 before the work was done. I figured approximately $248.40 with tax. After the work was done, I was charged $273. I asked Will why? He said due to the materials used by the mechanics to do the work. That is shady business at best!! I am NOT pleased. That 2024 Trax is NOT my first new car. More

The dealership was fine. My salesperson was straight up honest and did his best to answer my many questions. The finance guy was also honest but I had to tell him several tim My salesperson was straight up honest and did his best to answer my many questions. The finance guy was also honest but I had to tell him several times that i didn’t want certain coverage. No means no. The delivery person was excellent. Aidan went above and beyond to make sure I understood the features, got Onstar connected and was as pleasant as could be. It was a very pleasant experience. She is a credit to Serpentini and made transitioning to the XT4 seamless. Kudos to Aidan and Kidos to Serpentini for having her. More

I have been coming to this dealer since 2015 and they have always been awesome! have always been awesome! More

Robert and Dave M where my sales guys and they were great, very straightforward and no hidden fees. Sales manager Derek was also great to work with. I hate going to dealerships but these guys made it a great, very straightforward and no hidden fees. Sales manager Derek was also great to work with. I hate going to dealerships but these guys made it a great experience More

From checking in to leaving the experience was very good. Joe was friendly and efficient. The service was completed on less time than estimated including a car wash. Very happy with their service. Joe was friendly and efficient. The service was completed on less time than estimated including a car wash. Very happy with their service. More