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Serpentini Chevrolet of Strongsville
Strongsville, OH
288 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 288 reviews
March 30, 2024
In February 2023, myself and my wife went to the dealership where my wife leased a brand new suburban premier. While we were at the dealership with our salesman, Jeff. Wagner, I inquired about us g dealership where my wife leased a brand new suburban premier. While we were at the dealership with our salesman, Jeff. Wagner, I inquired about us getting a deal since she was getting a car valued at over $70,000. At that time I looked at a 2015 Chevy Silverado Z 71 which would actually be my third vehicle that I have bought from Serpentini.. we ended up leaving the dealership that evening with both vehicles it got late and I was told by Jeff if there was any issues that he would make sure it got taken care of at no charge to me even though it wasn’t as his vehicle it was supposed to have had The serpentine inspection. Everything seem to have worked OK I purchased a vehicle with just over 93,000 miles after about a month the air-conditioning on the vehicle stopped working and the passenger side motor in the window was running slow and not working properly. I reached out to Jeff my salesman, which is what he told me to do to make sure I was taken care of no less than five times and he never contact me back. Myself and my wife went to the dealership and asked for Jeff. We were told he was on vacation so I asked to talk to the used car manager, which he was in the back of the dealership and sent a message out to me that he was unable to speak to me, but if I had the warranty coverage, just go ahead and make a service which is not which we discussed. I spoke to the service manager and was told I would have to speak to Jeff if that’s what we discussed but to make an appointment in the meantime and they would make sure Jeff got back to me. Needless to say Jeff Wagner never contacted me nor my wife back after several more calls and messages left myself and my wife attempted to make contact with him again in person when we took our brand new suburban in for his first oil change with no luck again getting a hold of them I left my phone number and a message with the sales manager again for Jeff Wagner to get in contact which he never did. I also took my truck Only twice to a car wash. Once the weather broke, and both of my rear fenders after being washed flaked off and there was rust exposed on both fenders. I recently took my truck to another dealership after giving up on trying to get my truck serviced in an attempt to trade it in and due to the condition of the truck and the stuff that it was wrong with it from when I purchased it, I was advised my truck is only worth $15,000 at this point. Needless to say, I am over $10,000 upside down in my loan on a truck that I have not even put 7000 miles on myself in 13 months. We are extremely unsatisfied with any follow up their used car department has done with not returning calls, and twice the sales manager from used cars would not come out of the rear of the dealership to even talk to me, I would never recommend purchasing any used car from Strongsville Serpentini. Once you sign your paperwork we have been made to believe that they do not care about the customer. . More
by jimclefam
Employees Worked With
Jeff wagner
Helpful March 29, 2024
Bought what I was told to be a fully loaded brand new chevy Tahoe. After test driving it with the salesman and asking all the questions that I would need to to make sure it was what I wanted, and being r chevy Tahoe. After test driving it with the salesman and asking all the questions that I would need to to make sure it was what I wanted, and being reassured by the salesman that it did.... It did not!!! After learning that I've been douped by them and trying to communicate with them and just take back the vehicle I traded them to make this right they have stopped communication with me. Buyer beware!!! While some dealers may be straight shooters this one is not. I have all emails and texts if anyone would like to see what they're getting themselves in to with them. Stay away! More
by mstjr79
Employees Worked With
Jack
March 26, 2024
This is the third car that I have bought from them and i would highly recommend their dealership. Worked with Deshaun for the second time. I will definately be back for my next car. would highly recommend their dealership. Worked with Deshaun for the second time. I will definately be back for my next car. More
by kymattr
Employees Worked With
Deshaun, sales, Dan Noel, Don Nicol, Mario Tibaldi, Joe Battaglia, Donald Nicol
March 13, 2024
I hadn't purchased a car since 2008 so I started at the Car Show and was very interested in the 2024 Trax. I went online to check them out and I heard back from Serpentini in Strongsville almost immediatel Car Show and was very interested in the 2024 Trax. I went online to check them out and I heard back from Serpentini in Strongsville almost immediately. I was set up for a test drive that evening and I must say I had the best smartest, most patient Auto Consultant ( Diana Popovych ) help me with my purchase! In my opinion she went far past what I ever expected and made the complete process tremendously thorough, stress-free and very enjoyable! I am so grateful she was there because I really doubt I would have purchased without her assistance. I am not that tech oriented and to move things along quicker she offered to do a ton of my online stuff for me. From there she breezed me along to Tyler Martin who made the "Financing" FUN and then Julia, the Customer Service Rep, popped into my Trax to set it all up and to explain all the great features My Trax has. It is a warm sunny day today and I am now headed for my 1st of many FREE Laser Car Washes. Thank you again Diana and Serpentini Team ! As Diana said at the very beginning of my test drive, " You are gonna LOVE this car !!" ...and I do !! More
by jjzworks
Employees Worked With
Diana Popovych , Tyler Martin , Julia
March 06, 2024
Awesome Experience! Jason and Robert were a pleasure to deal with! Will be returning to Serpentini Strongsville with my next purchase! Jason and Robert were a pleasure to deal with! Will be returning to Serpentini Strongsville with my next purchase! More
by jdog6
Employees Worked With
Jason Croasmun
February 25, 2024
Allen Casper you are an excellent sales person. All Employees were wonderful. Thank you. I have never been more pleased with a dealership. All Employees were wonderful. Thank you. I have never been more pleased with a dealership. More
by minnow814
Employees Worked With
Allen Casper, Rudy Djukic
February 22, 2024
This dealership will not stop contacting you even after telling them that you are no longer interested. I have informed them multiple times that I am no longer interested, yet they continue to call and telling them that you are no longer interested. I have informed them multiple times that I am no longer interested, yet they continue to call and email me trying to sell me a car. This is bordering on harassment given that I have expressed that I am not interested and do not want to receive communications from them. I would question the integrity of any dealership who cannot respect a simple request like this and continue to pester you. More
by Jmurph33
Employees Worked With
Torrie and Samantha
