Serra Auto Park

Dave is the absolute best. He makes buying a car so easy and stress-free. He makes buying a car so easy and stress-free. More

No response to an email to purchase vehicle. It’s been over a week. Won’t go back It’s been over a week. Won’t go back More

I have purchased from this dealership for 40 years-the service has consistently gone down hill every time-my vettes battery died-i brought it in-they assured me it was perfect-it died again today—they sen service has consistently gone down hill every time-my vettes battery died-i brought it in-they assured me it was perfect-it died again today—they sent no one out to jump it—no one cared—no apology for screwing up the service-8 vettes and at least 15 or more other chevies—no one cares More

We take our Honda here for service even though we did not purchase it there, unfortunately. Service staff and Salesman Chris are always friendly and no pressure. Thank You Serra! purchase it there, unfortunately. Service staff and Salesman Chris are always friendly and no pressure. Thank You Serra! More

They could care less about their customers. Purchased 2 used vehicles, knowing 1 was being driven to Maine, come to find dim head lights at night. 2 yrs later my other vehicle broke down, I Purchased 2 used vehicles, knowing 1 was being driven to Maine, come to find dim head lights at night. 2 yrs later my other vehicle broke down, I didn't have my extended warranty papers with me. I called to speak with someone about the warranty, got sent to service and they looked it up and I described what was going on they said sounds like the alternator, I asked is that covered? They said yes. Meanwhile it took 3 calls back because of the wrong # they gave me to get towed. I had to take my vehicle to another closer dealerships to only find out it was not covered. The Serra service department said that it should be covered and they were going to get with Finance mgr to get this taken care of, the next day it was the Sales mgr, I called left messages with 2 other mgrs and service, nothing was done, no call backs. This was over a 4 day period that I had no vehicle, ended up taking to my mechanic. Horrible customer service. More

Thanks to express service advisor Jason Josephites my oil WASN'T overfilled for the first time in many oil changes at Serra. The first advisor actually tried to convince me that it's not a problem to overfi WASN'T overfilled for the first time in many oil changes at Serra. The first advisor actually tried to convince me that it's not a problem to overfill it! I said I don't want it overfilled, as I know this is not a good thing. Thankfully I was passed off to Jason who actually recognized the problems with overfill, and then took the initiative to only add 3.5 qts instead of the recommended 3.7 (to account for residual oil in the head that takes time to drain off) and after I let the car sit for a day and checking it cold, it was right on the money! First time EVER!!! Great job Jason, a very resourceful solution that should be implemented across all your express service departments! This would be better for your customers' cars and save around 5% in oil costs. Thanks Jason! More

I was in the final stage of negotiations for a new vehicle as another customer began test driving the same vehicle. The dealership took my counteroffer and then did not respond to me until I received vehicle as another customer began test driving the same vehicle. The dealership took my counteroffer and then did not respond to me until I received a text several hours later that the vehicle was sold. It seems like Serra values maximizing profit at the cost of all other things including customer integrity. More

We were given a lot of misinformation in the process of buying a used car, specially the used car warranty, our financing deal, and the license plate transfer. Our sales rep told us one thing, and then we buying a used car, specially the used car warranty, our financing deal, and the license plate transfer. Our sales rep told us one thing, and then we got to financing and speaking with the manager, and it turned out to be different information. I understand not every employee would be dishonest, and the misinformation may have been accidents. Much of my frustration is the fact that the finance guy kept saying the sales guy was wrong, and did nothing to rectify what we were told. We invested a lot of time and money into buying and finding a car, and I would hate to have other people end what should be an exciting experience with a sour and frustrated taste. More

The customer service provided by Shanley in the parts department was outstanding. I had been looking across the country for a discontinued accessory for my Ridgeline. She took the time to search their in department was outstanding. I had been looking across the country for a discontinued accessory for my Ridgeline. She took the time to search their inventory, make the sale and send it across the Midwest to me. The price was very reasonable. Very impressive customer service by Shanley and company. Excellent website too. Highly recommend. More