Serra Chevrolet - Cadillac - Buick - GMC

We were very pleased with the way we were treated by Dennis. He was like talking to a family member. He has contacted me already and offered to help me with anything concerning the new car. We are enjoy Dennis. He was like talking to a family member. He has contacted me already and offered to help me with anything concerning the new car. We are enjoying the Sportage so much. I have been getting my Sedona serviced at Serra since 2018 and have been pleased with all the crew there. More

The dealership met my needs. The car was what I was looking for in a certified car The car was what I was looking for in a certified car More

Everything went well and I was kept informed about what was going on and what needed to be done. I was met as I came in the door and was taken at my appointment time. I greatly appreciated all who hepled was going on and what needed to be done. I was met as I came in the door and was taken at my appointment time. I greatly appreciated all who hepled and i will be returning. More

I had an excellent experience. They were Courteous and flexible. I highly recommend trading with this dealership. They were Courteous and flexible. I highly recommend trading with this dealership. More

My experience with the Kia Service Dept was amazing and such a pleasure. It's nice to find such attentive, quick, friendly service in todays world. Everyone in the dept are exceptional nice, but also genui such a pleasure. It's nice to find such attentive, quick, friendly service in todays world. Everyone in the dept are exceptional nice, but also genuinely caring. Thank you for the excellent service. More

I moved to the area almost a year ago. I've used Serra for the service of my XT5. They've done a great job. I've used Serra for the service of my XT5. They've done a great job. More

The service staff was very helpful to get me in and put 2 new tires on my vehicle. I had to come in at lunch time on a work day for me and return to work ASAP. Got me in and out . Was so glad as I had a da new tires on my vehicle. I had to come in at lunch time on a work day for me and return to work ASAP. Got me in and out . Was so glad as I had a day trip out of town planned for Saturday. More

Your staff was friendly and helpful to get me in and out fast. The Admin staff helped me figure out how to use the reward points I had to pay for the service. fast. The Admin staff helped me figure out how to use the reward points I had to pay for the service. More

Very nice. Very friendly. Super helpful to people who are new to the vehicle buying business Very friendly. Super helpful to people who are new to the vehicle buying business More

Title: A Cautionary Tale: My Disheartening Experience with Serra of Jackson As a consumer who values honesty and transparency, my recent encounter with Serra of Jackson left me deeply disheartened and with Serra of Jackson As a consumer who values honesty and transparency, my recent encounter with Serra of Jackson left me deeply disheartened and questioning the integrity of the dealership. In my pursuit of a new vehicle, I embarked on a 12-hour round trip to Serra of Jackson, drawn by their seemingly reputable standing. However, upon arrival, I was confronted with a dismaying reality: the car I intended to purchase bore undisclosed damages. What compounded my disappointment was not merely the presence of damages, but the dismissive attitude with which my concerns were met. Instead of acknowledging the oversight, I was offered a refund of my deposit, accompanied by the unsettling assertion that there were other interested buyers waiting in line. This experience has prompted me to question the ethical standards and customer care practices of Serra of Jackson. How can a dealership justify withholding crucial information about a vehicle, especially when a customer has invested significant time and effort into the purchase process? My intention in sharing this account is not borne of resentment, but rather a genuine desire to caution prospective buyers. If you are considering a purchase from Serra of Jackson, I implore you to exercise caution. Scrutinize any vehicle of interest meticulously, and do not hesitate to inquire about its condition in detail. Regrettably, my experience has illuminated a disconcerting reality: Serra of Jackson may not consistently disclose all relevant information, thereby exposing buyers to the risk of purchasing flawed vehicles and the consequent disappointment. In conclusion, I urge those in search of a vehicle to explore alternative options. My encounter with Serra of Jackson was not merely disappointing, but served as a disheartening reminder of the importance of integrity and transparency in business dealings. It is my sincere hope that by sharing my experience, others can avoid a similar ordeal. More