Serra Chevrolet - Cadillac - Buick - GMC - Service Center

Service needed far from home We were hundreds of miles from home towing a large fifth wheel when it appeared we might have lost the transmission to our GMC 3500HD. We limped in o We were hundreds of miles from home towing a large fifth wheel when it appeared we might have lost the transmission to our GMC 3500HD. We limped in on Easter Sunday night to wait for service to open in the AM. Caleb took us right in, ran the diagnostics, explained the issues and had us back on the road within an hour or so. So very grateful to have found an honest, capable service department. They also looked at a secondary issue for us and were very helpful. We could not have asked for better service. Thank you Serra...you have excellent employees who represent you well! More

Poor service by service department Brought a 2014 kia in was told engine locked up they would not honor warranty due to customer abuse when I called to inform them I would be picking th Brought a 2014 kia in was told engine locked up they would not honor warranty due to customer abuse when I called to inform them I would be picking the vehicle up instead of letting them install a new motor I was informed that I had to pay 119 dollars for diagnosis charge before they could release it. I guess the value of a customer is 119 dollars or less. Would not recommend. More

Horrible service department Service sells cars and Serra has horrible service. Brought my new 2014 GMC truck in for a bed liner. Looked beautiful when finished but after a few mo Service sells cars and Serra has horrible service. Brought my new 2014 GMC truck in for a bed liner. Looked beautiful when finished but after a few months it started chipping off. Took it back and body shop manager said it was a light duty liner and that it scratches off easily. They said they would respray but it would scratch off again if I slid anything on it. I asked them why would they sell me an inferior product without informing me. Would not refund money. I will not buy another GM truck. More

Excellent Service - Nomination for Service Writer of Year A trip to Kentucky led to one of the most remarkable experiences we have ever had in having a car repaired. It was a noise in the right front whe A trip to Kentucky led to one of the most remarkable experiences we have ever had in having a car repaired. It was a noise in the right front wheel of the 2013 GMC Acadia that took us to the Serra of Jackson Tennessee car dealership where we met service writer Melissa "Katy" Robinson. She listened to my concern, then took the information and guided us to the customer service waiting area while a mechanic checked out the car. It was not long before she told us it would take about three hours to repair the vehicle. (They had the parts. Wow!) A driver took us to the Casey Jones Railroad Museum complex in a dealership van. A few hours later the employee returned and took us back to our repaired vehicle. "Just sign here and you are ready to go," said Ms. Robinson. You would have had to have been there to understand how un-stressful this experience was. I was so thankful for the dealership to have such employees who could make this a pleasant educational afternoon rather than something negative, and have us right back on the road to continue with our vacation. I would like to nominate Ms. Katy Robinson as the GM Service Writer of the Year, with a similar nomination for the dealership and the mechanic who fixed our SUV. Sincerely, Russell S. Smith author of The Gun That Wasn't There, Steps into God's Country, and others Retired police chief, San Angelo, Texas More