Serra Trussville Kia - Service Center

Antwan took information on my car for oil change and offered courtesy wash, was very courteous and uplifting as I reflected on my last oil change there waiting hours with NO updates on completion. After offered courtesy wash, was very courteous and uplifting as I reflected on my last oil change there waiting hours with NO updates on completion. After my oil change was completed and paid for, Antwan walked me to my car still engaging in conversation. Always being pleasant and because of this, I will return for my next oil change or service. Thanks More

Very good experience. Everyone was very helpful & courteous. I was informed with updates periodically and they were able to get my service completed & my car washed as qui Everyone was very helpful & courteous. I was informed with updates periodically and they were able to get my service completed & my car washed as quickly as they could. I was very satisfied. More

Colin did an excellent job getting me in and out within 10 minutes! Best oil change experience I’ve ever had. 10 minutes! Best oil change experience I’ve ever had. More

A huge Shout out to Mr. Antwan for getting my car together in a timely manner. It was way faster than I expected and exceed expectations. My car rides better than ever. Than Antwan for getting my car together in a timely manner. It was way faster than I expected and exceed expectations. My car rides better than ever. Thank you Serra Kia & Mr. Antwan More

Antwon is excellent at what he does! My experience was great. He let me know everything that was going to happen with my car. I understood what to expect and he was very accommodating. A My experience was great. He let me know everything that was going to happen with my car. I understood what to expect and he was very accommodating. Antwon had me in and out. I definitely recommend Serra Trussville Kia. More

Antwan was very nice. Car works good. Got a new engine under warranty. Very busy shop. Car works good. Got a new engine under warranty. Very busy shop. More

Taking the car to service cost me time, more than usual. The people at the shop have used my unlock key for the tires and didn’t put it back in its place. I have to drive there again (I’m 30 min away) waite The people at the shop have used my unlock key for the tires and didn’t put it back in its place. I have to drive there again (I’m 30 min away) waited 45 min, and they have lost it. I have to come back again the next week and they made me wait 2 hours! 2 freaking hours to get my key! My car wasn’t getting another service, it took longer that the usual service time. And they have a lady not very friendly, that said “sorry for the inconvenience” in a way that obviously she didn’t care. More

I am still not happy with my vehicle purchase transaction from Serra Kia Trussville in 2021. This is my last purchase at this dealership & will NEVER purchase another Kia. from Serra Kia Trussville in 2021. This is my last purchase at this dealership & will NEVER purchase another Kia. More

Service is always Great! !!! The atmosphere is always pleasant. All my concerns are always addressed in a timely manner !!! The atmosphere is always pleasant. All my concerns are always addressed in a timely manner More

Good service and a nice waiting area. Everyone was friendly and helpful.Iona was pleasant and made my wait more pleasant. Everyone was friendly and helpful.Iona was pleasant and made my wait more pleasant. More